Faqs; Customer Support - HP DF1050TW User Manual

6 FAQs

When I try to send photos to my photo frame via the App, they are not appearing?
• Please wait a few minutes to allow photos to be wirelessly pushed to the photo frame - if your device is
using mobile internet or you have a slow internet connection this process may take longer.
• Check your photo frame and device are both connected to WiFi.
• Check which account you were logged into when sending the photos, and check the corresponding folder
inside the 'Photo Drop.'
• If photos were sent over 48 hours ago and have still not appeared, it is likely there was a connection issue
and they have been deleted. Please try sending from your device again.
• Still not working? Please contact us using the details below.
I have reached maximum storage, what can I do?
• Consider deleting some of your photos saved to the Internal Storage.
• Remove any duplicates.
• Transfer smaller file sizes.
• Consider saving photos to an SD Memory Card or USB Memory Stick and inserting this into the DPF in
order to extend your storage.
How do I stop somebody from sending photos to my DPF?
• Enable 'New Device Lock' to prevent new devices from connecting to your DPF (refer to 5.1 for more
details).
• Go to Settings>Connect Device and under 'My Device(s)' tap and hold the account you wish to stop. From
the list of account options that appear, select 'Delete Account' (& Photos if necessary).

7 Customer Support

Many questions regarding the operation of your HP product can be answered by reading the instruction
manual packaged with this product.
If this product is deemed to be defective and is under warranty, you may return the product to the following
address for repair or replacement. For support / technical
assistance, contact us at:
HP Branded Product Group
13517 Benson Avenue
Chino, California, USA, 91710
Toll-Free No: 1-866-886-6878
Email: hpsupport@ideausa.com
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