9.0 WARRANTY & AFTERSALE INTRODUCTION Thank you for choosing the Hardrock. It is an extremely durable, robust and stable chair that has been specifically designed for children with complex learning difficulties and children who are inclined to rock when seated.
Adjusting the seat height of the Hardrock is easier and safer if carried out by two people. Ensure all castors on the mobile base are locked with castors facing inwards by tilting the chair slightly onto its side before making any adjustments.
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Only Hardrock fitted onto mobile base can be used as an indoor transit chair. The Hardrock castors are designed for indoor use only and may be damaged if used outdoors. The Hardrock is only to be used on a flat level surface.
Always turn hand wheels, levers and screws clockwise to tighten or anti-clockwise to loosen. When delivered, the Hardrock will be supplied fully assembled except for the tray. Please take note of any instructions on the packaging/box when unpacking the chair.
ALWAYS LOCK THE CASTORS WHEN ATTACHING ITEMS OR MAKING ADJUSTMENTS. TO LOCK, APPLY FOOT TO POINT (A) TO UNLOCK APPLY FOOT TO POINT (B) 5.1 SEAT 5.1.1 SEAT AJUSTMENTS Two adjustments can be made to the seat; height and depth. Hardrock...
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5.2 ARMREST Loosen the 2 hexagon screws ( C ) Position at required height using any of the holes available. Tighten the screws. Ensure that both armrests are set at the same height and horizontal Hardrock...
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Slide back of tray under the tray retainer (E) and then to desired position. Release pins securely into position in the holes along the armrest (F) Ensure chest pad is correctly positioned in front of child for safety, appropriate support and reduce undesired movement. Hardrock...
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Re-tighten the handwheels. 5.5 STRAPS The buckle is secured by pushing (G) into (H). To release the buckle, press both sides of (G) The strap length can be altered by adjusting the tri-glide (as shown opposite) Hardrock...
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Re-tighten handwheels. 5.8 STABLISERS Stabilisers can be ordered as an accessory at time of order or retrofitted, giving additional stability to the Hardrock product. 5.8.1 Retrofitting Slacken side panel fixing screws located under the chassis Insert stabilizers through the ‘mouse-hole’...
Check the structure of the product for signs of damage, wear and tear. 6.3 ANNUAL SERVICE The Hardrock chair should be serviced annually. Servicing must only be undertaken by a Smirthwaite service engineer, or by a Smirthwaite trained representative.
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Product service life has been determined based upon the design complexity of product, and the anticipated exposure to normal use. Good practice dictates all Smirthwaite products have been designed and manufactured to high levels of safety and quality, and will meet requirements of normal use when maintained in line with our servicing recommendations.
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6.5 EXTENDING NOMINAL SERVICE LIFE At Smirthwaite we are proud to produce products that have a reputation for quality and durability. We believe our products have the potential to provide benefits to our clients beyond the nominal service life documented above.
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DO NOT fit parts or accessories of other manufacturers to this product unless authorized to do so in writing by G&S Smirthwaite Ltd. Any servicing or repairs required must be carried out by G&S Smirthwaite Ltd (or a Smirthwaite trained engineer).
7.0 GUARANTEE & SERVICE The Hardrock is issued with a full parts and labour guarantee for 2 years from the date of delivery. This guarantee does not apply to accidental damage caused through inappropriate use of the Hardrock. This guarantee is issued at the discretion of G & S Smirthwaite Ltd on RTB (Return to Base) basis.
8.0 CONTINUOUS IMPROVEMENT G & S Smirthwaite Ltd are committed to continuous improvement to their product range. G&S Smirthwaite Ltd reserve the right to change the specification or material without prior notice. Hardrock...
9.0 WARRANTY & AFTERSALE 9.1 Product Information Model Size Date of Manufacture Serial Number Final Inspection 9.2 Service & inspection record form: Date Procedure Service Personnel Hardrock...
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