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TROUBLE SHOOTING (GAS SAFE ENGINEER ONLY)
Error Code E01
Meaning: This error is intended to indicate that possibly the content of CO is too high in ambient atmosphere.
This error will usually be generated when there has been a good electronic flame signal, but the temperature
of the couple was once hot enough but then become cooler.
Possible reasons:
• Problems with chimney or room air inlets (insufficient air circulation).
• Unstable pilot flame (i.e. wind, insufficient thermocouple couple position).
• Contaminated pilot, giving poor flame that heat thermocouple).
• Poor position of Ceramic parts (i.e. coals logs or matrix).
• Intermittent failure in Thermocouple (only when hot) Inner wire in head maybe making contact
when cold but not when hot).
Error Code E02
Meaning: Ambient around Gas valve in the fire too hot (exceeded 72°C).
Note: This error protects the fireplace and the valve from excessive temperatures.
Possible reasons:
• Faulty installation of fire ( not sealed in correctly in fire opening).
• Problems with chimney (insufficient air circulation).
• Poor position of Ceramic parts (i.e. coals logs or matrix).
Note: Batteries do not tolerate well high ambient temperatures, eventually this could cause them to leak and
damaging the valve and new valve will be required and is not covered by any warranty. Typically the
maximum temperature for alkaline batteries is 50°C.
Error Code E03
Meaning: Thermocouple connection to valve issue. Incorrect reading from thermocouple.
Possible reasons:
• No Thermocouple connected.
• Thermocouple connection reversed / connected incorrectly (see fig xx for correct connection).
• Insulated thermocouple wire shorting to chassis earth (damaged insulation).
• Damaged or defective, worn out thermocouple.
Error Code E04
Meaning: Flame detected on pilot after valve has shutdown.
Possible reasons:
• Carbon or soapy / conductive contamination on spark electrode.
• Combustable material burning on pilot near electrode (Carbon deposits etc).
• If Easytest box used :- simulate flame switch not operated correctly.
Error Code E05
Meaning: Flame detected on pilot before valve has started.
Possible reasons:
• Carbon or soapy / conductive contamination on spark electrode.
• Combustable material burning on pilot near electrode (Carbon deposits etc).
• If Easytest box used :- simulate flame switch not operated correctly.
Error Code E06 & E07
Meaning: Occurs when supply voltage is too low to operate the valve.
Possible reasons:
• Batteries are completely flat (may display random error codes in this case not just E06 and 7).
• Damaged battery contacts (dirty, corroded, bent so not making strong contact with batteries).
• Short circuit in external wiring or connected accessories (i.e. wired control panel, cable shorting to chassis
earth).
• Defective power plug power supply (if used) or damaged wiring to it.
• Contact problem of slide switch (moving on/off..on/off several time may clean contacts).
• Batteries not in correct way around.
Error Code E08, 09, 10 & 51
Meaning: Rises when a device connected to the TESC extension socked do not work correctly.
Possible reasons:
• If nothing connected: are links are missing, in wrong position or bad contact.
• Failure in extension module connected to extension connector.
Error Code E11,12,13,18, 25, 28, 29, 30, 31, 33, 36, 44, 45, 63
Meaning: Not applicable - only should occur during valve manufacturing and reserved for future use.
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