Troubleshooting - Motorola 9505 Series Instruction Manual

Troubleshooting

This section tells you what to do if you experience one of the following
problems:
Problem
You can't turn the
phone's power on.
You can't make
calls.
You can't receive
calls.
Solution
Check the battery. Is it charged, properly fitted, and are
the contacts clean and dry?
• Check the antenna. Is it fully extended and rotated?
Do you have a clear view of the sky?
• Did you enter the number in international format? All
calls made from the Iridium satellite system must be
in international format (satellite mode only).
• Check the signal strength meter. If the signal is weak,
move to an open space or, if you are in a building,
move closer to a window.
• Check the Network Selection settings. Try Manual
Registration or if in GSM cellular mode try Manual
Selection, or try another network.
• Check your Operator coverage map.
• Is Restricted displayed? Check the Call Barring setting.
• Has a new SIM chip been inserted? Check that no
new restrictions have been imposed.
• Check to see if you have your Fixed Dialing list
enabled. If so, you can only make calls to numbers or
prefixes that are on the list. If you are in cellular mode
you must disable this feature. You must check and
disable the feature from satellite mode.
• Check to see that your phone is powered on.
• Check the antenna. Is it fully extended and rotated?
Do you have a clear view of the sky?
• Check the signal strength. If the signal is weak, move
to an open space or, if you are in a building, move
closer to a window.
• Check the Call Forwarding and Call Barring settings.
• Check the Ringer setting. If it is off, there is no audible
ringer.
• Check to see if your Fixed Dialing list is enabled. If you
are in cellular mode you must disable it. You must
check and disable the feature from satellite mode.
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