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D-Link COVR-C1203 User Manual

Dual band whole home wi-fi system
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COVR-C1203 Dual Band Whole Home Wi-Fi System
FAQ _English Ver.1.0
HW Version
Firmware Version
App Name
App Version
Android: v1.0.4 build 11
A1
1.01
D-Link Wi-Fi
iOS: v1.0.4 build 18
Written By
Customer Service Department I of DHQ on Mar 14
th
, 2018

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  Summary of Contents for D-Link COVR-C1203

  • Page 1 COVR-C1203 Dual Band Whole Home Wi-Fi System FAQ _English Ver.1.0 HW Version Firmware Version App Name App Version Android: v1.0.4 build 11 1.01 D-Link Wi-Fi iOS: v1.0.4 build 18 Written By Customer Service Department I of DHQ on Mar 14...
  • Page 2 Revision History Revision Date Description 1.00 March 14 , 2018 First Release...
  • Page 3: Table Of Contents

    Method 1: Using the D-Link Wi-Fi App ..............5 Method 2: Using the web UI ................0 Q2: How is the COVR-C1203 Whole Home Wi-Fi solution different from our other Wi-Fi solutions? ......................7 Q3: Why does my Covr Point keep losing connection? ........... 8 Q4: Which of the two ports can be used as WAN port? ...........
  • Page 4 Q28: My router is dropping connections, how to fix this? ........45 Q29: What can I do if I’m having wireless connection problems? ......46 Q30: Why won’t my VoIP device work with my router? ........47 Port Forwarding/Virtual Server Setting ............50 Q31: How do I enable DMZ on my router? ............
  • Page 5: Tutorial Videos

    Tutorial Videos COVR-C1203 https://www.youtube.com/watch?v=or3CZR3n3_k [promotional video] https://www.youtube.com/watch?v=3IVUGAGhHB0 [promotional video] https://www.youtube.com/watch?v=6cabNo1P9ak&feature=youtu.be COVR-P2502 https://www.youtube.com/watch?v=fYITgIzMeNs [promotional video] COVR-2202 https://www.youtube.com/watch?v=8MLmABho23A [promotional video] COVR-3902 https://www.youtube.com/watch?v=7SwoRw4DTNY [promotional video]...
  • Page 6: Device Setup/Installation

    Method 1: Using the D-Link Wi-Fi App Step 1: Download the D-Link Wi-Fi app from the App Store or Google Play: Step 2: Launch D-Link Wi-Fi App. Tap Install Your Device and select COVR-1203 from the list. Follow the on-screen instructions to complete the setup:...
  • Page 7 Step 3: Follow the instructions below to complete the setup: (1) Select COVR-C1203 from the list and tap NEXT. (2) Select “Create a new Covr network” and tap NEXT:...
  • Page 8 (3) Unplug your modem or gateway. Plug one end of the included Ethernet cable into port 1 on the Covr Point labeled A, and plug the other end of Ethernet cable into your modem or gateway, then power the modem back on. Next, connect the power adapter and plug in Covr Point A:...
  • Page 9 (4) Connect your mobile device or tablet to the Wi-Fi network (SSID) printed on the device label or included Wi-Fi configuration card (The default name will be in the format: “dlink-xxxx”). Once connected, return to the app and tap NEXT to continue: (5) Your mobile device or tablet will now connect to your COVR-C1203 system:...
  • Page 10 (6) If a PPPoE connection is detection, enter your PPPoE user name and password provided by your ISP, then tap NEXT: (7) Enter a Wi-Fi name (SSID) and password for your Covr Wi-Fi network, then tap NEXT:...
  • Page 11 (8) Enter an admin password. This password will be used to access the web UI and the Wi-Fi app for both the COVR router and COVR Point. Tap NEXT to continue: (9) A summary page will display your settings. Tap SAVE to save your settings:...
  • Page 12 (10) Place the remaining Covr Point(s) anywhere between Covr Point A and the area where you would like to extend your whole home Wi-Fi to: Note: Check the LED indicator on your Covr Points to ensure a good connection. Solid white: Strong signal. Blinking white: Weak signal.
  • Page 13 (11) You can connect your devices to your Covr Wi-Fi network through any of the Covr Points using your Wi-Fi name and password. Tap FINISH to complete the setup process:...
  • Page 14 (12) On the home page of the D-Link Wi-Fi app, you can now see your COVR-C1203 COVR router and COVR points: The device icon with a crown sign indicates the COVR Router. Note: The below chart lists the supported COVR models of D-Link Wi-Fi app:...
  • Page 15: Method 2: Using The Web Ui

    Method 2: Using the web UI Step 1: Connect the power adapter and plug in the Covr Point labeled A (Covr Router): Step 2: Wait for the device to boot up. When the Covr LED starts blinking amber, connect your PC or laptop to the Wi-Fi name (SSID) printed on the back of the device, or on the included Wi-Fi Configuration Card: Step 3: Type...
  • Page 16 Step 4: The first time you log in, the wizard will automatically start. Plug one end of Ethernet cable into port 1 on the COVR router (Covr Point A), and plug the other end of the Ethernet cable into your modem or gateway.
  • Page 17 Step 5: The router will automatically detect your connection type. If you are using PPPoE, you will be prompted to enter your PPPoE user name and password (see step 6). For cable and dynamic connections, if detected, go to step 8. If the router cannot detect your connection type, the following screen will appear.
  • Page 18 Step 6: If you are using PPPoE (connecting behind modem), enter your PPPoE user name and password. Click Next to continue. Step 7: Enter a Wi-Fi network name (SSID) and a Wi-Fi password. This name and password will be assigned to both the 2.4GHz and 5GHz bands on all Covr Points. Click Next to continue.
  • Page 19 Step 8: Enter an admin password for your COVR devices. This password will be used to access the web UI and the D-Link Wi-Fi app. Write it down and then click Next to continue. Step 9: A summary page will display your settings. If you want to make changes, click Back,...
  • Page 20 Step 10: Click Finish to save your settings. Now you can plug in the remaining COVR Point(s) and place them anywhere you want to extend your whole home Wi-Fi to. The remaining Covr Points will automatically synchronize with COVR Point A and obtain its configuration settings.
  • Page 21 Step 2: Toggle Status LED to Off, then click Save. This will turn off the LED on all Covr Points. Toggle the Status LED to On to enable the LED:...
  • Page 22: Q2: How Is The Covr-C1203 Whole Home Wi-Fi Solution Different From Our Other Wi-Fi Solutions

    The COVR-C1203’s seamless Wi-Fi solution is the perfect fit for your modern home featuring three COVR-C1200 Covr Points for complete coverage. Its Smart Roaming technology enables your devices to stay automatically connected to the nearest Covr Point in your home, with all Covr Points working together as one.
  • Page 23: Q3: Why Does My Covr Point Keep Losing Connection

    Q3: Why does my Covr Point keep losing connection? 1. Ensure the Covr Point is in a well-ventilated and open area. Do not put the Covr Points in a cabinet or enclosed area. 2. Check and change the location of your Covr Points – Even a subtle change (2-3 feet) can make a big difference.
  • Page 24: Q4: Which Of The Two Ports Can Be Used As Wan Port

    Q4: Which of the two ports can be used as WAN port? The device will automatically configure port 1 or 2 as the WAN port. Once configured, you cannot change the WAN port. To do so, you need to reset your Covr Router to factory default settings and reinstall the device using the other port.
  • Page 25: Q5: Can I Add More Covr Points To My Network

    Q5: Can I add more Covr Points to my network? You can add up to 6 covr points (C1203 + additional 3).
  • Page 26: Q6: How Large Is The Coverage Range Of Covr-C1203

    Q6: How large is the coverage range of COVR-C1203? Please see the chart below: Part Number Description Range COVR-C1200 Dual Band Whole Home Wi-Fi System(Single pack) 2000 square feet COVR-C1202 Dual Band Whole Home Wi-Fi System(Two Pack) 3500 square feet...
  • Page 27: Q7: If I Don't Have Isp Service At Home, Can I Still Create A Lan Environment Using Covr-C1203

    Q7: If I don’t have ISP service at home, can I still create a LAN environment using COVR- C1203? No, you need to have an active subscription with an Internet Service Provider (ISP) in order to set up the COVR-C1203 Whole Home Wi-Fi System.
  • Page 28: Q8: Does Covr-C1203 Support Alexa

    Q8: Does COVR-C1203 support Alexa? No, COVR-C1203 currently does not support Alexa.
  • Page 29: Q9: How Do I Log In To My Covr Router

    Step 2: Log into web user interface using your login and password. By default, the username is admin and no password. Note: If this is the first time setting up the COVR-C1203 system, you can only set up the system wirelessly. First time set up using Ethernet is not supported.
  • Page 30: Q10: How Do I Change The Admin Password On My Router

    Q10: How do I change the admin password on my router? Please launch your browser and enter http://covr.local./ into the address bar. Then login and follow the steps below: Step 1: Click Management -> System Admin Step 2: Enter a new admin password and click Save. Next time you want to access the web user interface, use your new password to log in:...
  • Page 31: Q11: How Do I Change The Wireless Settings

    Q11: How do I change the wireless settings? Please launch your browser and enter http://covr.local./ into the address bar. Then login and follow the steps below: Step 1: Click Settings -> Wireless.
  • Page 32 Step 2: In the Wi-Fi name (SSID) field, enter a unique wireless network name. (This is the name you will see when scanning for wireless networks on your computer/wireless device). In the password field, enter a new password of at least 8 characters long. Click Save when you’re done.
  • Page 33: General Settings

    General Settings Q12: How do I set up parental control features? Step 1: From the home page, click the Connected Clients icon and select the device you’d like to set up parental controls for: Step 2: Click the pencil icon, then enable parental control & select the schedule to set the time frame of blocking the network access:...
  • Page 34 Note: For creating the schedule, please refer to how to create schedule on my router?
  • Page 35: Q13: How Do I Clone My Pc Mac Address To The Router

    Q13: How do I clone my PC MAC address to the router? Some cable internet providers may request you to clone PC Mac address in order to go online through the router. It is recommended to clone MAC address from a computer that was able to go online when connected to the modem.
  • Page 36 Step 2: On the Internet page, click Advanced Setting...
  • Page 37 Step 3: Either enter a MAC address or select a MAC address from the drop-down menu and click Save...
  • Page 38: Q14: How Do I Configure Dhcp Ip Reservation Settings

    Q14: How do I configure DHCP IP reservation settings? Please launch your browser and enter http://covr.local./ into the address bar. Then login and follow the steps below: Step 1: From the home page, click the Connected Clients icon: Step 2: Click the Pencil Icon in the box of the client you want to change settings for:...
  • Page 39 Step 3: Click Reserve IP to enable IP reservation. Enter the reserved IP address, then click Save. By doing this, the DHCP server will reserve the IP address you entered for this client device.
  • Page 40: Q15: How Do I Change The Router's Ip Address

    Q15: How do I change the router’s IP address? Please launch your browser and enter http://covr.local./ into the address bar. Then login and follow the steps below: Step 1: Click Settings -> Network...
  • Page 41 Step 2: In the LAN IP Address field, enter a new IP address and click Save.
  • Page 42: Q16: How Do I Enable Remote Management For My Router

    Q16: How do I enable remote management for my router? Please launch your browser and enter http://covr.local./ into the address bar. Then login and follow the steps below: Step 1: Click Management -> System Admin Step 2: Click Advanced Settings, and enable Remote Management, then click Save. The default remote management port: 8080.
  • Page 43 Note: To access your router remotely, from a web browser enter: http://<your WAN IP>:8080. e.g. http://220.137.8.23:8080 You can find your WAN IP by clicking on the Home tab. It will be displayed under the Internet Section.
  • Page 44: Q17: Does Covr-1200 Support Bridge Mode

    Q17: Does COVR-1200 support bridge mode? COVR-1200 does not support bridge mode. Currently, the models supporting bridge mode are: DIR- 895L, DIR-885L, DIR-880L, DIR-868L, DIR-865L and DIR-605L.
  • Page 45: Q18: Does Covr-C1203 Support Vlan

    Q18: Does COVR-C1203 support VLAN? No, currently COVR-C1203 does not support VLAN functionality.
  • Page 46: Q19: Can I Adjust The 2.4G Or 5G Wireless Bands For Covr-C1203

    Q19: Can I adjust the 2.4G or 5G wireless bands for COVR-C1203? No, the 2.4 GHz and 5 GHz wireless bands cannot be configured separately. Instead, COVR-C1203 features a single network with a single Wi-Fi network name (SSID) which uses intelligent band steering...
  • Page 47: Firmware Upgrade/Checking

    Firmware Upgrade/Checking Q20: How do I upgrade my Covr Router’s firmware? Please launch your browser and enter http://covr.local./ into the address bar. Then login and follow the steps below: Step 1: Click Management -> Upgrade Step 2: Click Check for New Firmware to browse for the firmware:...
  • Page 48 Step 3: If new firmware is detected, click Upgrade Firmware to begin the update process: A message will appear informing you on the update progress: If the firmware has successfully updated, the following message will appear:...
  • Page 49 2. Manual Upgrade: You can also manually upgrade the device firmware if you have downloaded the firmware file from the D-Link support website: Step 1: On the firmware page, click Advanced Settings. Step 2: From the Device Name drop-down menu, select the Covr Point you would like to upgrade firmware for.
  • Page 50: Q21: How Do I Check The Firmware Version Of My Covr-1203 System

    Q21: How do I check the firmware version of my COVR-1203 system? Method 1: Please launch your browser and enter http://covr.local./ into the address bar. The firmware version can be found at the upper right of the page. Note: This version only shows the firmware version of the Covr Router. The other Covr Points may be using a different firmware version.
  • Page 51 Note: If you need to upgrade the Covr Router or Covr Point(s) individually, please refer to the Manual Upgrade section above.
  • Page 52: Factory Reset

    Factory Reset Q22: How do I reset my Covr router to factory default settings? If you forgot your admin password or your device isn’t working properly, you can perform a reset to return the device to its factory default settings. Resetting your device will: (1) Erase all your current settings.
  • Page 53: Q23: How Do I Backup/Restore The Configuration Settings Of My Covr Router

    Q23: How do I backup/restore the configuration settings of my Covr router? Please launch your browser and enter http://covr.local./ into the address bar. Then login and follow the steps below: Step 1: Click Management -> System Admin Step 2: Click System...
  • Page 54 Step 3: Click Save to save a backup of your current configuration settings to your local hard drive: Step 4: To restore your configuration, click the Select File button and select your configuration backup file from your local hard drive. Once selected, click Restore.
  • Page 55: Definitions

    Definitions Q24: What is WPS? Wi-Fi Protected Setup (WPS) is a standard to connect wireless devices together easily and secure. To use WPS, your product must support WPS and be compatible with WPA/WPA2 security. To use WPS, simply press the WPS button on your router or access point, and then press the WPS button on your wireless client (sometimes may be enabled by software) within 2 minutes.
  • Page 56: Q25: What Is Mu-Mimo

    Q25: What is MU-MIMO? The COVR-C1203 Dual Band Whole Home Wi-Fi System features multi-user multiple input, multiple output (MU-MIMO) Wi-Fi, which transmits multiple separate data streams to each wireless device simultaneously to increase speed and efficiency.
  • Page 57: Guest Zone Setting

    Guest Zone Setting Q26: How do I enable Guest Zone/Guest Access on my Covr router? The guest zone feature will allow you to create a temporary Wi-Fi zone separate from your main wireless network that can be used by guests to access the Internet. Please launch your browser and enter http://covr.local./ into the address bar.
  • Page 58 Step 3: Set Status to Enabled, and configure your Guest Zone Wi-Fi name (SSID) and password then click Save:...
  • Page 59: Connection Checking/Troubleshooting

    Q27: How many simultaneous users can my Wi-Fi network handle? The more devices that are simultaneously connected to your Covr Wi-Fi network, the slower the transfer speed will be for each device. For the best performance, D-Link recommends a maximum of 32 simultaneously connected users.
  • Page 60: Q28: My Router Is Dropping Connections, How To Fix This

    2. Ensure the firmware is up to date. Firmware is the "brain" of the router, it is the programming that tells it how to work. D-Link will occasionally release new firmware updates to improve product features and stability. Upgrading to the latest firmware may correct issues you are experiencing.
  • Page 61: Q29: What Can I Do If I'm Having Wireless Connection Problems

    Q29: What can I do if I’m having wireless connection problems? If you are experiencing any of the problems below: - Slow wireless speeds - Wireless connection drops - Weak wireless signal Note: An easy way to determine if the issue is with the router or with the wireless device is to see if the issue exists on multiple devices.
  • Page 62: Q30: Why Won't My Voip Device Work With My Router

    Q30: Why won’t my VoIP device work with my router? 1. Please confirm if you are using the latest firmware. You can review the process of firmware version checking and upgrading process below: (1) Firmware version checking: How to check firmware version for your router? (2) Firmware upgrade process: How to upgrade firmware for your router? 2.
  • Page 63 Step 2: Then, click Advanced Settings:...
  • Page 64 Step 3: Then click SIP to disable the SIP ALG, and click Save:...
  • Page 65: Port Forwarding/Virtual Server Setting

    Port Forwarding/Virtual Server Setting Q31: How do I enable DMZ on my router? DMZ should only be used if you have a computer/device that cannot run Internet applications properly from behind the router. Note: By enabling the DMZ (Demilitarized Zone) feature, you are allowing the router to forward all incoming traffic from the internet to the device specified, virtually disabling the router’s firewall protection.
  • Page 66 Step 2: Click Enable DMZ to use the DMZ feature, and fill in or select the IP address of the specified device from the drop-down menu, then click Save.
  • Page 67: Q32: How Do I Open Ports On My Router

    Q32: How do I open ports on my router? Scenario 1: Single Port: By default, your router will block all incoming connections (into your network) and allow all outgoing connections to the Internet. In some cases, you may need to allow some connections into your network, for example when using the Remote Desktop application.
  • Page 68 Step 2: Click Virtual Server and Add Rule Step 3: Enter the necessary information (FTP server as example), then click Apply. - Name: Enter a name for the rule (i.e. Web Server 1) - Local IP: Specify the IP address of the device you are opening the port for. - Protocol: Specify the traffic type (TCP or UDP).
  • Page 69 Step 4: When you are finished adding your rule(s), click Save.
  • Page 70 Scenario 2: Multiple Ports: Please launch your browser and enter http://covr.local./ into the address bar. Then login and follow the steps below: Step 1: Click Feature -> Port Forwarding Step 2: Click Add Rule Step 3: Enter the necessary information, then click Apply: - Name: Enter a name for the rule (i.e.
  • Page 71 Step 4: When you are finished adding your rule(s), click Save.
  • Page 72: Website Filter Setting

    Website Filter Setting Q33: How do I set up a website filter on my router? Please launch your browser and enter http://covr.local./ into the address bar. Then login and follow the steps below: Step 1: Click Features -> Website Filter...
  • Page 73 Step 2: If you want to create a list of sites to block, select DENY clients access to ONLY these sites from the drop-down menu. All other sites will be accessible. If you want to specify a list of sites to allow, select ALLOW clients access to ONLY these sites from the drop menu.
  • Page 74 Step 3: To add a new site to the list, click Add Rule and enter the URL or domain you wish to deny or allow access to in the Website URL/Domain column. When you are finished adding your rule(s), click Save.
  • Page 75: System Log & Statistics

    System Log & Statistics Q34: How do I check the system log of my router? There are 3 methods to check the system log of the router. Select Management -> System Log, and follow the methods as below:...
  • Page 76 Method 1: Log Settings Step 1: Click Check System Log button, and download the file “messages” to your local hard drive. Step 2: Open the messages using a text editor such as WordPad or NotePad to the check system log.
  • Page 77 Method 2: Syslog Settings Step 1: Download a system log server application such as Kiwi Syslog Server: http://www.kiwisyslog.com/free-tools/kiwi-free-syslog-server Step 2: Click File -> Setup, and fill in the IP address of your network device, then click Add: Step 3: Enable “Enable Logging to Syslog Server”, and fill in the IP address of the PC that has the Kiwi Syslog Server installed on it:...
  • Page 78 Step 4: You’ll be able to check the real-time system log in Kiwi Syslog Service Manager as below:...
  • Page 79: Q35: How Do I Check Network Statistics For My Router

    Q35: How do I check network statistics for my router? Click Management -> Statistics. An interactive diagram of all the transmitted and received packets (via Internet, LAN or the 2.4G/5G Wi-Fi bands) will be displayed:...
  • Page 80: Dns/Ddns

    DNS/DDNS Q36: How do I configure Dynamic DNS on my router? Please launch your browser and enter http://covr.local./ into the address bar. Then login and follow the steps below: Step 1: Click Features -> Dynamic DNS Step 2: Enable Dynamic DNS, and enter your Dynamic DNS account information, then click Save:...
  • Page 81 Note: 1. To register for the dlinkddns service, please visit: https://www.dlinkddns.com/signin/, then fill in the required information. 2. If need to access your router remotely, please follow below steps: (1) Make sure if remote management is enabled. How to enable remote management? (2) If using a PC connecting to the remote network, type in http://<HostName>:PortNum, then you could access your router.
  • Page 82: Q37: How Do I Disable Dns Relay

    Q37: How do I disable DNS relay? If you enable DNS relay, your connected devices will use the router as a DNS server. Please launch your browser and enter http://covr.local./ into the address bar. Then login and follow the steps below: Step 1: Click Settings ->...
  • Page 83 Step 2: Click to disable DNS Relay, then click Save.
  • Page 84: Qos Setting

    QoS Setting Q38: How do I configure QoS on my router? Please launch your browser and enter http://covr.local./ into the address bar. Then login and follow the steps below: Step 1: Click Features -> QoS Engine...
  • Page 85 Step 2: Set the Management Type to Manage By Device. To assign a priority level to a device, drag the device card from the Connected Clients list to an empty slot and release the mouse button. The card will move to the priority slot. If you want to remove a priority assignment from a device and return it to the Connected Clients list, click the cross icon in the top-right of the device card.
  • Page 86: Time/Schedule

    Time/Schedule Q39: How do I configure the time on my router? Please launch your browser and enter http://covr.local./ into the address bar. Then login and follow the steps below: Step 1: Click on the Maintenance -> Time & Schedule...
  • Page 87 Step 2: By default, the D-Link NTP server is enabled. Select a time zone from the drop-down menu to synchronize the time with the selected region and enable daylight saving time if necessary. Click Save when you are done. Enable if required...
  • Page 88 Note: To manually specify the time, disable Update Time Using an NTP Server, then manually adjust time as needed using the drop-down menus. Click Save when you are done.
  • Page 89: Q40: How Do I Create A Schedule On My Router

    Q40: How do I create a schedule on my router? Please launch your browser and enter http://covr.local./ into the address bar. Then login and follow the steps below: Step 1: Click on the Maintenance -> Time & Schedule Step 2: Click Schedule:...
  • Page 90 Step 3: Click Add Rule: Step 4: Create your Schedule and click Apply. The example below shows the scheduled time from 8:00-19:00. You can select up to one time period per day, for each day of the week.
  • Page 91: Advanced Application

    Advanced Application Q41: How do I connect two routers together? Connecting multiple routers together may be necessary if you have one of the following conditions: -Your Internet Service Provider (ISP) has provided you a modem/router (two-in-one) and you want to connect a new router to it.
  • Page 92 Step 1: Connect your Covr Router (Covr Point A) to the LAN port of the primary router (either port 1 or 2 is fine):...
  • Page 93 Step 2: Please launch your browser and enter http://covr.local./ into the address bar, then launch the Setup Wizard (if it was reset to factory default settings, the Setup Wizard will be automatically start): Step 3: Start the setup process, click Next to continue:...
  • Page 94 Step 4: Wait while the device detects your Internet connection: Step 5: Enter your Wi-Fi network name and password:...
  • Page 95 Step 6: Enter an admin password:...
  • Page 96 Step 7: A summary page will display your settings. If you want to make changes, click Back. If not, click Next to continue. Step 8: Click Finish to save your settings.