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FAQ (Problems solving)
1. The tracker is on but I don't see any location information on the webplatform/app
Please make sure the device is connected to the GSM/GPRS network. If the green LED light is not
blinking this means it is trying to connect to the GSM/GPRS network. This could indicate you have
set the wrong APN settings. But this could also mean you don't have enough credits on your SIM
card.
Please check and test the SIM card on a other device with SIM card support.
2. The GSM LED (green) keeps chining constantly
This indicates that the device is connecting to the GSM/GPRS network or that it failed to connect the
GSM/GPRS network. Please make sure the SIM card is inserted ( correctly) in the slot and that the SIM
card has no PIN code active. If this is correctly done check FAQ1.
3. The GPS (blue) keeps shining constantly
This indicates the device is trying to connect with GPS satellites. If this takes longer than 120 seconds it
would be smart to find a new spot a new spot to place/attach the tracker. The tracker was unable to
connect to any GPS satellite.
4. I can't call the tracker
Please make sure you are calling with the admin number. If this is not the cause please check if the
device is on (green LED blinking)
5. I can't login on my account (webplatform/app)
Please follow the steps in chapter 4 first. If this won't solve the problem contact us on
www.gmgps63.com
6. The tracker won't turn on anymore
Please check if the power switch is set to "on" (on the side of the SIM card slot).
7. I don't receive a responds after sending a command
Please check if the device in on (green LED burning) and please make sure your SIM card supports
sending SMS. To force the device to come online, press and hold the blue button for 15 seconds and
wait for the green LED to start blinking. check if you have enough credits on your account of the SIM
card.
8. The green lines on the playback are not the actual route I took
This is correct. The green lines are only there to show you the timeline between location updates. So
this is not a indication of how you walked, drove or what so ever.
9. The LED lights are all off
This means the device is off or it's in sleep mode. If the power switch is on press and hold the blue
button for 15 seconds. The device should wake up from its sleep mode. You will see LED light
shine/blink again.
GM SAFETY TRAINING SDN BHD (1173191-T)
27
GMGPS
Tracker
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