SW Comms DK280 Quick Manual

Make an internal call

Make an external call

To end a call

To transfer a call

Retrieving a transferred call

Holding a call

Retrieving a held call

Park a call

Retrieve a parked call

Automatic call back (On a busy extension)

DK280 Windows Operator Console
Keyboard Type extension number, press enter key
Mouse Click on the extension name once
Keyboard Dial 9 then telephone number, press enter
key
Keyboard Press Enter/ Release key
Mouse Click on Release key
Announced Mouse only
Click on name once / announce call /
click on transfer or press enter key
Unannounced Mouse: Double click on name
Keyboard: Dial extension number and press
Enter / Release key
Announced Mouse: Click on retrieve on right hand side
of screen
Unannounced Click on pick up last key
Keyboard Press Ans / Hold key
Mouse Click on hold (Call will move to the right hand
side of the screen)
Click on retrieve (If only one call on hold) OR
Double click on specific line – displayed in loop hold area
(If more than one call is on hold)
Click park, click orbit number 900 – 919, click park (If you
select orbit 999 the system will select an available orbit for
you)
Click park retrieve, enter orbit number, click recall
Click on busy extension, shown in red
Click on Callback key
Click on release (System will ring you when extension free)

Quick Guide