Technical Support Information - Diamond SupraExpress 56e Manual

T
ECHNICAL
The Technical Support Information line plays a recording citing the various Technical Support
services and how to reach them.
The Technical Support Information line is available 24 hours a day, seven days a week.
In the U.S. and Canada only call: (800) 774-4965
From all other areas call: (360) 604-1499
Technical Support — Email
To address a question to Technical Support, email techsupt@diamondmm.com.
This is an automated electronic mail response service that allows you to search an index of issues
and request the solution via email. The automated service will reply in fewer than ten minutes once
the message is sent. You can get answers to the most common questions any time of the day or
night.
Online
Online services from Technical Support include an FTP site and a Web page. In these locations you
will find help files for setting up a variety of software applications, troubleshooting guides, drivers,
shareware utilities relevant to our products, as well as sysop order forms.
Our Technical Support addresses on the Internet are:
World Wide Web
FTP site
Supra BBS
This service offers help files for setting up a variety of software applications, troubleshooting guides,
drivers, shareware utilities relevant to our products, and sysop order forms. See instructions for
calling our BBS later in this section.
The telephone number for the Supra BBS is (541) 967-2444.
CompuServe
The Diamond Communications Division has its own forum on CompuServe. This forum provides
you with answers to technical questions and inquiries about your Communications Division
product. You can find specific message sections to help you direct your question to the appropriate
area. You can also find a number of libraries that contain valuable information about
configurations, updates, product announcements, troubleshooting guides, utilities, helpful
documents, and sysop order forms. A conference room is also available.
Our address on CompuServe is GO SUPRA.
6
S I
UPPORT NFORMATION
www.diamondmm.com
ftp.supra.com