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See also:
User Manual
Network Troubleshooting Guide
SNH-V6414BN
P
C
ROBLEM
ASE
1. "Relay Mode" on your phone.
2. No Sound.
3. The mobile Viewer closed automatically after 3 minutes.
Reason
The connection between the camera and your phone is not stable.
Solution
Case 1
In case you use 2 more routers. (Cascade connection)
Internet
1
st
Router
01
2
nd
Router
How to check
1.
Visit to http://www.pcwintech.com/shanes-toolbox
2.
Download "Detect Multiple Routers" program.
3.
Unzip it.
4.
Click "detect_routers" to run it.
5.
Click "Check now" and you can see the
number of Routers Detected.
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Summary of Contents for Samsung SNH-V6414BN
- Page 1 Visit to http://www.pcwintech.com/shanes-toolbox Download “Detect Multiple Routers” program. Network Troubleshooting Guide Unzip it. Click “detect_routers” to run it. SNH-V6414BN Click “Check now” and you can see the number of Routers Detected. ROBLEM 1. “Relay Mode” on your phone. 2. No Sound.
- Page 2 Solution 1 Case 3 Make a connection with 1 router. “UPnP Port Forwarding” function is disabled in your router. Solution Enable the function referring to your router manual. Case 4 Router supports UPnP port Forwarding and this function is enabled. Internet Solution Router...
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Questions and answers
Has Samsung discontinued support for this model? I can no longer connect to Samsungsmartcam,com
Yes, Samsung has discontinued support for the SNH-V6414BN model. The SmartCam technology is now owned by Hanwha Techwin, and support for the camera ended before 2018. A firmware update disabled the IP stream required for SmartThings, making the camera unusable with that platform.
This answer is automatically generated
No internet connection
To fix the internet connection issue on your Samsung SNH-V6414BN, follow these steps:
1. Restart Devices: Power off and on the camera and your router.
2. Reset Router: Push the reset button on your router to initialize it.
3. Check for Multiple Routers: If using more than one router (cascade connection), ensure the camera is connected to the first router.
4. Enable UPnP Port Forwarding: Refer to your router's manual to enable this function if it is disabled.
5. Change Router Setup: If using a second router, change it to a switch hub.
6. Contact Support: If issues persist, contact your router manufacturer or Internet Service Provider for assistance.
This answer is automatically generated