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The TV
settin_g?_
~re
lost after 5 minutes.
• The TV is in the Retail Mode. Change the Usage Mode in the System Manager Menu to Home Mode
(e
>
®
Settings> General> System Manager> Usage Mode> Home Mode).
Intermittent Wi-Fi
• Make sure the
TV
has a network connection
(e
>®Settings> General> Network> Network Status).
• Make sure the Wi-Fi password is entered correctly.
• Check the distance between the TV and the Modem/Router. The distance should not exceed 50ft (15.2 m).
• Reduce interference by not using orturning off
wireless
devices. Also, verify that there are no obstacles between
the TV and the Modem/Router. (The Wi-Fi strength can be decreased
by
appliances,
cordless
phones, stone
wa
lls/
fireplaces, etc.)
Single story
Multi story
0
Wireless router
8
Wireless repeater
• Contact your Internet Service Provider(ISP) and ask them to reset your network circuit to re-registerthe Mac
addresses
of your new
Modem/
Router and the
TV.
Video App problems (Youtube etc)
• Change the DNS to 8.8.8.8. Select
e
>
@3
Settings> General> Network> Network Status> IP Settings> DNS
Setting> Enter manually> DNS Server> enter
8.8.8.8
>OK.
• Reset by
selecting
e
>
@3
Settings> Support> Self Diagnosis> Reset Smart
Hub.
What is Remote Support?
Samsung Remote Support service offers
you
one-on-one
support
with a Sam sung Technician
who can
remotely:
• DiagnoseyourTV
•
Adjust
the TV
settings
for you
• Perform a factory reset on your
TV
• Install recommended
firmware
updates
How does Remote Support work?
You
can easily
get
Samsung Remote Support service
foryourTV.
1. Call the Samsung Contact
Center
and ask for remote support.
2.
Open
the
menu
on
your
TV,
and
then
go to the
Support
section.
(e
>®Settings> Support)
3.
Select
Remote
Management,
then read
and agree
to the
service agreements.
When the PIN
screen appears,
provide
the
PIN number to the
agent.
4. The
agent
will then
access your
TV.
English
-
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