Summary of Contents for Unicard HID Fargo HDP5000
- Page 1 HID Fargo HDP5000 & HDP5600 Troubleshooting Guide Unicard Systems Pty Ltd Unit 35 / 8 Herbert Street St Leonards NSW 2065 Ph: (02) 9437 1777 Sales: sales@unicard.com.au Support: support@unicard.com.au Web: www.unicard.com.au...
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Page 2: Table Of Contents
Contents Introduction ..................................3 Printing Preferences ................................3 Warnings and Pop up messages ............................3 Permissions and Printer Management ..........................4 Restart the printer power ............................. 5 Printer Driver and Firmware upgrade procedure ......................6 Check for the latest version of driver and firmware ..................... 7 Upgrading the printer driver ............................ -
Page 3: Introduction
Introduction This guide will go through various common error messages and issues with the HID Fargo HDP5000 ID Card Printer. Please use this guide to troubleshoot, diagnose and resolve issues you might experience with the printer. Printing Preferences Throughout this manual you will be required to Navigate to the “Printing... -
Page 4: Permissions And Printer Management
Permissions and Printer Management To allow a user full access to control, manage and adjust printer settings if they are not a Windows Administrator, the printer driver security settings must be adjusted to allow permissions. Instructions for administrator: 1. Login on the PC connected to the card printer with an administrator account. 2. -
Page 5: Restart The Printer Power
Print Queue and Cancelling Print Jobs To communicate with the printer for troubleshooting, the printer needs to be “Ready”. If there are print jobs pending in the printer queue, you will not be able to access the printer advanced settings. When troubleshooting problems such as Card Jam, Check Ribbon, Check Film etc: Start by cancelling any print jobs in the print queue. -
Page 6: Printer Driver And Firmware Upgrade Procedure
Printer Driver and Firmware upgrade procedure This guide will show you how to update your HDP5000 ID Card Printer to the latest version of printer driver and firmware. You will be required to download 3 files, please save them to your desktop for easy access. Check printer driver version. -
Page 7: Check For The Latest Version Of Driver And Firmware
Check for the latest version of driver and firmware Check the HID Global Drivers website for the latest version of printer driver and firmware: https://www.hidglobal.com/drivers Choose “Fargo” and then “HDP5000” or “HDP5600” (depending on your model) from the second drop down list. You will need the download the printer driver, Fargo Workbench and the printer firmware. -
Page 8: Upgrading The Printer Firmware
Upgrading the printer firmware From the HID Global drivers website: https://www.hidglobal.com/drivers Download Fargo Workbench and the latest printer Firmware: 8. Install and run Fargo Workbench 9. Unzip the Firmware file to an easy to navigate to location, e.g. the PC desktop. 10. -
Page 9: Resolving "Card Jam
(left). 6. Once the cards are removed from the printer, reinstall the ribbon and film cartridges and restart the printer. If you are unable to eject the jammed card/s from the printer, contact Unicard support. Email support@unicard.com.au... -
Page 10: Prevent Cards From Getting Stuck Together
Prevent cards from getting stuck together before loading cards, ensure the cards are properly separated. Warning: Never touch the printing face surfaces of the cards. To avoid contamination, use the supplied cotton gloves to handle cards at all times. To separate or fan the card, hold the cards to be loaded by the sides. Hold the cards vertically against a flat, clean surface such as a desktop. -
Page 11: Replacing The Hdp5000 Card Printer Transfer Film
Replacing the HDP5000 card printer transfer film Replace the Film when the card printer displays “Film Out” on the LCD screen. The Film is the left-hand cartridge. The Film spools are GREEN YELLOW for easy identification and installation. Remove Left / Film Cartridge Replace Film (Spools are colour coded) Tighten the film Re-install Film cartridge into the printer... -
Page 12: Replacing The Hdp5000 Colour Ribbon
Replacing the HDP5000 colour ribbon Replace the colour ribbon when the card printer displays “Ribbon Out” on the LCD screen. Ribbon is the right-hand cartridge. The ribbon spools are BLUE ORANGE for easy identification and installation. Remove Right / Ribbon Cartridge Replace Ribbon (Spools are colour coded) Tighten the ribbon spools Re-install Ribbon cartridge into printer... -
Page 13: Resolving Image Issues
Preferences” 4. Click the “Toolbox” button - go to the “Advanced Settings” tab. Warning: Do not change any settings other than those instructed by a Unicard Technician. 5. In the list, find the setting “Transfer TOF” 6. To move the image towards the leading edge of the card – DECREASE the setting by 10 (example above, -17 was decreased to -27) 7. - Page 14 Preferences” 4. Click the “Toolbox” button - go to the “Advanced Settings” tab. Warning: Do not change any settings other than those instructed by a Unicard Technician. 5. In the list, Find and increase the setting “Transfer EOF” to 60.
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Page 15: Resolving The "Wrong Ribbon" Error Message
Resolving the “Wrong Ribbon” error message This issue is normally caused when the user logged in on the PC does not have administrator privileges or permission Permissions to manage the printer. Please see the page “ ” first to confirm. Start by cancelling any print jobs on the computer or on the printer and make sure the printer is Ready. -
Page 16: Resolving The "Check Film" Error Message
Resolving the “Check Film” error message The error message “Check Film” occurs when the printer can not line up the film alignment markers (small black marks on the edge of the film) with the alignment sensors in the printer film path. 1. - Page 17 5. Verify a gap between the film roll and green/yellow flange. The gap should be equal: The image below shows a film that is tracking towards the green flange incorrectly. If your printer is displaying the “film walking” issue above, please follow the HID Fargo procedure for aligning the film to resolve the issue: www.unicard.com.au/Downloads/HDP5000/HDP5000_Film_Cartridge_Alignment_Procedure_L001379_Rev2.0.pdf...
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Page 18: Calibrate The Film Sensor
Calibrate the Film Sensor Finally, calibrate the film sensor to ensure the film sensors are working. IMPORTANT: A Film sensor calibration should ONLY be performed with a brand new film installed. 1. Navigate to “Printers and Faxes” or “Printers and Devices” 2. -
Page 19: Resolving The "Check Ribbon" Error Message
Resolving the “Check Ribbon” error message The printer may display the error message “Check Ribbon” if it is unable to detect the next colour panel to use. An LED shines through the ribbon and a received on the opposite side detects what colour panel the printer is currently up to. -
Page 20: Resolving Incomplete Or Patchy Image Transfer Issue
Resolving incomplete or patchy image transfer issue When the thermal transfer roller temperature is not hot enough, not all of the image is transferred from the transfer film onto the card. Some card stock is easier/harder to transfer the image onto than others so from time to time this setting may need to be adjusted to suit the card stock. -
Page 21: Resolving Incomplete Image Transfer Issue
3. Increase the “Transfer Temperature” in increments of 5. 4. Print a card. 5. Repeat step 3 and 4 until the issue is resolved. If this does not resolve the image quality issue, please contact Unicard support. Email support@unicard.com.au to create a case in the Unicard support ticket case management system. -
Page 22: Adjusting The Printed Image - Darker Or Lighter
Adjusting the Printed Image – Darker or Lighter If the cards being printed appear to be too dark or too light, washed out or faded, you can increase or decrease the “Image Darkness” setting. 1. Navigate to the “Printing Preferences” 2. -
Page 23: Resolving "Mag Verify Error
The magnetic coercivity setting can be found in the printer driver in Devices and Printers under the “Magnetic Encoding” tab. (See screenshot) Please contact Unicard support before adjusting this setting. -
Page 24: Cleaning The Card Printer
IMPORTANT: You MUST remove the adhesive cleaning roller before you begin to clean the printer. Remove the card input hopper and remove the adhesive cleaning roller located underneath the hopper. Each new ribbon is supplied with a new cleaning roller. If you need more, please contact Unicard... -
Page 25: Cleaning The Card Path Rollers (Every Film Change Or 1500 Cards)
Cleaning the Card Path Rollers (Every Film Change or 1500 cards) Using the isopropyl alcohol soaked long cleaning card. Open the long isopropyl alcohol soaked cleaning card from the white foil packet and be sure to work quickly to prevent the card from drying out. (Once the card has dried out it cannot be used) Insert the cleaning card into the card input feeder mechanism of the printer. - Page 26 Navigate to the “Printing Preferences” Click the “Toolbox” button and go to the “Clean Printer” tab. Click the “Clean” button. Guide the cleaning card into the printer and hold onto the card firmly to stop it from moving when it is almost completely in the printer as the rollers spin on the cleaning card.
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Page 27: Cleaning The Card Path (Every Colour Ribbon Change Or 500 Cards)
The adhesive cleaning card will now feed into the printer and move back and forth several times passing over the printer rollers in the card path to remove dust and dirt. Once completed, please reinstall the ribbon, film and cards. For any assistance or for any consumable for your ID Card Printer, please contact Unicard support. Email support@unicard.com.au...