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Teleco Perfect Voice Tis 16 Installation Manual

Series 3
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Installation
Manual
I&M
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PVTis16S3IM
Revision 1.28
November, 2011

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Summary of Contents for Teleco Perfect Voice Tis 16

  • Page 1 Installation Manual I&M PVTis16S3IM Revision 1.28 November, 2011...
  • Page 2 I&M...

  • Page 3: Table Of Contents

    PERFECT VOICE TIS16S3 INSTALLATION REFERENCE GUIDE ....1 INTRODUCTION ..................... 5 What is Perfect Voice Tis16 Series 3?................. 5 Configurations............................5 Users ..........................5 System Codes ....................... 6 What Perfect Voice Tis16S3 Can Do For Callers ............6 What Perfect Voice Tis16S3 Can Do For Users ............6 INSTALLATION ....................
  • Page 4 Console Operator Training..................35 System Administrator Training .................. 35 User Training ....................... 36 FINAL CUTOVER..................36 TROUBLESHOOTING .................. 37 SYSTEM ADMINISTRATION ................ 39 Before You Begin ......................39 Basic System Maintenance ..................39 Questions and Answers ..................... 39 User Training ....................... 39 Problem Reporting ......................
  • Page 5 CHANGING USER PASSWORDS ............... 58 MUSIC ON HOLD AND BACKGROUND MUSIC ........59 Hardware Requirements ..................... 59 Enable Music on Hold/Background Music ..............59 Disable Music on Hold/Background Music ............... 59 Customizing Music on Hold/Background Music ............60 Changing the File After the System has Started ............60 APPENDIX A: REMOTE DIAGNOSTICS/ADMINISTRATION ......
  • Page 6 I&M ETL LISTED CONFORMS TO UL STD. 60950-1 CERTIFIED TO CAN/CSA C22.2 NO. 60950-1...

  • Page 7: Perfect Voice Tis16S3 Installation Reference Guide

    Installation Reference Guide Perfect Voice Tis16S3 Installation Reference Guide Hardware Installation Hardware Installation 1. Unpack and Inspect the System See page 7 2. Install BSIS for SMDI on CIX (If necessary) See page 8 3. Program Telephone System See page 8 4.
  • Page 8 Installation Reference Guide Select the Telephone System/Dialplan Select the Dialplan 1. Press intercom and call the Perfect Voice Tis16S3 system. 2. Dial 912 3. Using Table B, select the desired dialplan option. 4. Enter the appropriate Confirmation Code. NOTE: The dialplan may not be re-configured without performing a new installation.
  • Page 9 Installation Reference Guide Set Single Digit Options Set the Business Hours 1. Press intercom and call the Perfect Voice Tis16S3 system. 2. Log into the single digit User ID to change (Users 1 through 6). 3. After Login: • If transfer only: Dial 5. Select 8. Enter the extension number followed by pound.
  • Page 10 Installation Reference Guide . . . This page left intentionally blank . . . I&M PVTis16S3IM...

  • Page 11: Introduction

    Introduction Introduction What is Perfect Voice Tis16 Series 3? Perfect Voice Tis16 Series 3 is an integrated voice messaging and call routing system designed to work with the Toshiba CIX software version 4.1 or higher telephone system(s). Perfect Voice Tis16S3 can perform a number of tasks for callers and Users, which increase their productivity.

  • Page 12: System Codes

    Introduction System Codes Pre-Defined System Codes The pre-defined system codes are as follows: System Access code: 7 Hang-up, or Endcall code: 998 Direct to take a Message: 997 Direct to Personal Greeting: 8 Directory Assistance: 9 What Perfect Voice Tis16S3 Can Do For Callers Perfect Voice Tis16S3 can perform a number of tasks to enhance your company’s telecommunications environment for callers (A caller is an individual calling your company from an outside line.) Answer an outside call and transfer the caller to an extension within your company.

  • Page 13: Installation

    Teleco Technical Support. An installer is required to have skills and experience in at least the basics of telephony and computer technology, including the following: Perfect Voice Technical training certification.

  • Page 14: Battery

    Installation Battery C A U T I O N – B a t t e r y R e p l a c e m e n t The Tis16S3 battery can ONLY be replaced with a 3 volt Lithium coin battery, number CR2032.
  • Page 15 Installation Program 209: Hunt Groups Create a hunt group that includes all voice mail ports (see Note 6 on Program 579:02 for IBS Programming) 01 Hunt Method Distributed 02 Pilot Number Enter the Pilot DN for the Voice Mail Hunt Group Enter the Pilot DN for the Voice Mail Hunt Group 04 Number to Display 07 DHG Auto Camp-on...
  • Page 16 Installation Program 580: Voice Mail Port Data 01 Control Method Select In-band Enable 02 Send A/D Tone B Tone and Extension Number 03 Send B Tone 04 End-to-End Enable Blocking (If you experience problems with integration on Busy and DND calls, you may need 07 VM to VM Call Blocking to set this to Non Blocking.) Programs 200:15 (for voice mail ports), 200:22 (for station ports), 209:02, 209:04, 579:10, and 579:16 should all use the...

  • Page 17: Step 4: Shut Down Telephone System

    Installation Program 804: Voice Mail Port Data 00 BSIS Port Number Select port you want to use for SMDI (1~4), use this in Program 803:02 01 Port Speed 1200 Even 02 Port Parity 7 Bits 03 Data Bits None 04 Flow Control 05 Wait Timer Program 803: SMDI Port Assignments 00 Logical Device Number...

  • Page 18: Step 5: Install Perfect Voice Tis16S3

    Installation Step 5: Install Perfect Voice Tis16S3 1. Locate available slot for Tis16S3. If there is not an available slot for Tis16S3, stop here. If a T1, DID or TIE line card needs to be relocated to make room for Tis16S3, do so now. Make sure the necessary programming changes are made to account for this move.

  • Page 19: Step 7: Configuring The System

    Installation Step 7: Configuring the System The following steps may be performed over the telephone. For more information on configuring the system with the SCREENS interface, refer to the Perfect Voice Professional Installation & Maintenance Manual. To configure Perfect Voice Tis16S3, you must complete the following steps: A.

  • Page 20: Set The System Date & System Time

    Installation A. Set the System Date & System Time The system date and time must be set for the system to operate properly. If the system date and time is not set or the system has been reset, the following message plays: “The current system date is invalid.” Perform the following steps to set the system date and time.

  • Page 21: Selecting The Telephone System Type

    Installation B. Selecting the Telephone System Type N O T E The Perfect Voice Tis16S3 is designed to work only with Toshiba Strata CIX software version 4.1 or higher telephone systems. Selecting the Telephone System Type Using the Telephone The first time you turn on the system, you will need to set the correct telephone system type for this installation.

  • Page 22: Selecting A Pre-Configured Dialplan

    Installation C. Selecting a Pre-configured Dialplan It is important to pay close attention when selecting a dialplan. Be absolutely certain of the dialplan you want before you begin this step. It is strongly recommended to use the 2 digit or 3 digit pre-configured dialplans on all Toshiba telephone systems as they have been tailored for these systems.

  • Page 23: Record System Greetings And Whattodos

    Installation D. Record System Greetings and Whattodos Customized greeting and whattodo for open and closed mode operation should be recorded during the installation process.* The first prompt a caller hears when reaching the Perfect Voice Tis16S3 is the greeting. The open greeting is recorded in the personal greeting number 1 of User 980.

  • Page 24: System Greeting Scripts

    Installation System Greeting Scripts Description Written Script Open greeting (980- Greeting 1) Open whattodo (980- Greeting 2) Closed greeting (980- Greeting 3) Closed whattodo (980- I&M Greeting 4) Pre-Defined Users For Greetings and Whattodos All greetings and whattodos (daytime, nighttime, and emergency/temporary) are recorded from one User ID –...

  • Page 25: Recording System Greetings

    Installation Recording System Greetings The process of recording of the greeting and whattodo for open, closed, or holiday mode is the same as recording a personal greeting in a mailbox, only the User ID and password are different. All greeting and whattodo messages (daytime, nighttime, and emergency) for the main company may be recorded in User ID 980.

  • Page 26: Manually Select The Open Or Closed Mode

    Installation Manually Select the Open or Closed Mode Once the greeting and whattodo for open and closed mode have been recorded, the new recordings may be activated immediately using the following procedure for manually selecting open or closed mode. Otherwise, the new recordings will play at their regularly scheduled time. Thank you for calling.

  • Page 27: Setting The Business Hours

    Installation E. Setting the Business Hours Perfect Voice Tis16S3 automatically schedules events to run on specific days of the week at specific times. You may activate an event which places the system in open mode during normal hours of operation (plays the open greeting and whattodo) and another event which places the system in closed mode for after hours operation (plays the closed greeting and whattodo).

  • Page 28: To Set The Business Hours

    Installation To set the business hours: Thank you for calling. If you have a Press Intercom and call the Perfect touch-tone phone . . . Voice Tis16S3 system. NOTE: If the telephone system has been programmed, you may need to press ** to cancel auto-login before dialing 910.

  • Page 29: Setting Up Single Digit Users

    Installation F. Setting Up Single Digit Users Single Digit User IDs 1 through 6 may be set up to transfer callers to another extension (Transfer-Only) or play an audiotext message to callers (Audiotext). A Single Digit User ID may be set up to both transfer to an extension and play audiotext.

  • Page 30: Setting Up Single Digit Audiotext Users

    Installation Setting Up Single Digit Audiotext Users Follow these steps to set up Single Digit Audiotext Users. Thank you for calling. If you have a Press intercom and call the Perfect Voice touch-tone phone . . . Tis16S3 system. NOTE: If the telephone system has been programmed, you may need to press ** to cancel auto-login before dialing 7.
  • Page 31 Installation Single Digit Departmental Login You may log a department “In” or “Out” with Single Digit Users. To implement, you should enter an extension for the Single Digit User (See “Setting up Transfer Only Single Digit Users) and record an audiotext message for the same Single Digit User (See “Setting Up Single Digit Audiotext Users”).

  • Page 32: Changing The Default Operator

    Installation G. Changing the Default Operator The default Operator for Perfect Voice Tis16S3 is User ID 0. Whether a caller dials 0 or does not dial anything from the main greeting he or she is directed to the extension programmed for User ID 0. Perfect Voice Tis16S3 is pre-programmed with the extension 0 for User ID 0.

  • Page 33: Configure Auto-Transfer To Fax Extension

    Installation H. Configure Auto-Transfer to Fax Extension Perform the following steps to configure Perfect Voice Tis16S3 to automatically transfer to a fax extension when fax tone is detected. Press intercom and call Perfect Voice Tis16S3. NOTE: If the telephone system has been programmed, you may need to press ** to Enter System Access Code: 7...

  • Page 34: Configure Auto-Transfer To Tdd Equipment

    Installation I. Configure Auto-Transfer to TDD Equipment Perform the following steps to configure Perfect Voice Tis16S3 to automatically transfer to TDD equipment when TDD tones are detected. Press intercom and call Perfect Voice Tis16S3. NOTE: If the telephone system has been programmed, you may need to press ** to Enter System Access Code: 7...

  • Page 35: Configuring The System For Smdi

    Installation J. Configuring the System for SMDI To enable SMDI integration you must first follow the steps in “Selecting the Telephone System Type” and select option 3. An important factor when installing any SMDI system is the definition of the relationship between the channel numbers (voice mail ports) and the Logical Terminal Numbers (LTN) (physical extensions) they are connected to.

  • Page 36: Pager Notification

    Installation K. Pager Notification Pager notification may be activated for any User or Outside User ID on the Perfect Voice Tis16S3 system. If pager notification is active, the User’s pager is activated for every new message every day, twenty-four hours a day. The User may activate and deactivate pager notification from within their User mailbox.

  • Page 37: Notification Cycle

    Installation Notification Cycle Moments after a message is left, the pager is called. If the User does not call in to pick up the new message, the pager will be called approximately 10 minutes from the initial attempt. The delay between attempts increases the longer the message goes un-retrieved.

  • Page 38: Directory Assistance

    Installation L. Directory Assistance When callers don’t know their party’s extension, they may use Directory Assistance to connect to the correct person. The caller uses the telephone keys to “spell out” a user’s name. Tis16 Series2 may be configured to allow callers to either spell out the last name only (default setting), first name only, or the first or last name to reach the User.

  • Page 39: Set Up Users For Directory Assistance

    Installation Set up Users for Directory Assistance The first time Users log into the system, they are placed into Quick Setup, which must be completed before they can receive messages. One of the steps in Quick Setup prompts the User to spell his or her name for Directory Assistance, just as a caller would.

  • Page 40: Additional Fields Related To Directory Assistance

    Installation Additional fields related to Directory Assistance Instance – Screen 3 DirectAssistifNo NAM?: This field specifies whether or not to list this User ID in Directory Assistance if no name is recorded. Instance – Screen 2 Directory Assist: This field specifies the selection made by callers and Users to access directory assistance. This code can be entered from any point in the system where the system requests a User ID.

  • Page 41: Training

    Installation Training Console Operator Training The console operator plays a crucial role in many telecommunications environments. The console operator should be comfortable with performing the following tasks. Transfer a caller to Perfect Voice Tis16S3 (main greeting). Transfer a caller to a User’s message box using 997. Transfer a caller to a User’s personal greeting using 8.

  • Page 42: User Training

    Installation User Training The User is the most important person on every site. An untrained User community results in dissatisfaction and frustration with the system. This, in turn, can lead to serious political problems with getting the system accepted. Since acceptance of the system, especially in the early stages of an installation is critical to its success, proper training of the User community can be just as, if not more important than, the technical aspects of the installation.

  • Page 43: Troubleshooting

    Installation Troubleshooting Symptom: The auto-attendant will not answer Determine if there is a bad port: From an internal station, call each port individually and note which one(s) are not answering. If no ports answer: a) Verify the system has power and has booted b) Verify the ports have a pulse.
  • Page 44 Installation Symptom: Calls forwarded to voicemail go the main greeting rather than personal greeting If the caller hears the main greeting: a) Verify the User ID exists by trying to log in to it. b) Verify the integration is being sent by listening on the line with a digit grabber or test set to determine the telephone system is sending the integration string (DTMF integration).

  • Page 45: System Administration

    System Administration System Administration Before You Begin As the System Administrator, you play a key role in the every day operation of Perfect Voice Tis16S3. It is important that you understand at least the basics of how Perfect Voice Tis16S3 operates. You should be familiar with all features available to Users.

  • Page 46: Problem Reporting

    System Administration Problem Reporting In the event that a User or caller reports a problem with the system, you and/or the vendor’s technical personnel work to determine the cause of, and solution to the problem. The cause of a problem may be one or more of the following.

  • Page 47: System Administrator Menu

    System Administration System Administrator Menu User ID 900 is the only User with administrative privileges. Below are the available options from the System Administrator menu: Play the Current Date and Time This option plays the current date and time of the system. Change System Time This option allows the System Administrator to change the time on the system.

  • Page 48: Users On The Perfect Voice Tis16S3

    System Administration Users on the Perfect Voice Tis16S3 All Users must complete Quick Setup before they can receive messages. New messages will be purged after 2 weeks if not listened to. Saved messages will be purged 2 weeks after the day they were saved. NOTE: Due to limited disk space, the maximum number of mailboxes allowed on the Perfect Voice Tis16S3 system is approximately 300.

  • Page 49: Single Digit Audiotext And Transfer-Only Users

    System Administration No messages User mode starting menu is the Call Management Menu Single Digit Audiotext and Transfer-Only Users This type of User is not associated with a person. Single Digit User IDs 1 through 6 may be set up to transfer callers to another extension (Transfer-Only) or play an audiotext message to callers (Audiotext).

  • Page 50: Activating Pager Notification

    System Administration Activating Pager Notification Pager notification may be activated for any User or Outside User ID on the Perfect Voice Tis16S3 system. If pager notification is active, the User’s pager is activated for every new message every day, twenty-four hours a day. The User may activate and deactivate pager notification from within their User mailbox.

  • Page 51: Notification Cycle

    System Administration Notification Cycle Moments after a message is left, the pager is called. If the User does not call in to pick up the new message, the pager will be called approximately 10 minutes from the initial attempt. The delay between attempts increases the longer the message goes un-retrieved.

  • Page 52: Recording System Greetings And Whattodos

    System Administration Recording System Greetings and Whattodos System Greetings Customized greeting and whattodo for open and closed mode operation should have been recorded during your installation process. The following information is offered for assistance should you wish to re-record the greeting and whattodo. The first prompt a caller hears when reaching the Perfect Voice Tis16S3 is the greeting.

  • Page 53: System Greeting Scripts

    System Administration System Greeting Scripts Description Written Script Open greeting (980- Greeting 1) Open whattodo (980- Greeting 2) Closed greeting (980- Greeting 3) Closed whattodo (980- I&M Greeting 4) Pre-Defined Users For Greetings and Whattodos All greetings and whattodos (daytime, nighttime, and emergency/temporary) are recorded from one User ID –...

  • Page 54: Recording System Greetings

    System Administration Recording System Greetings The process of recording of the greeting and whattodo for open, closed or holiday mode is the same as recording a personal greeting in a mailbox, only the User ID and password are different. All greeting and whattodo messages (daytime, nighttime, and emergency) for the main company may be recorded in User ID 980.

  • Page 55: Holiday And Temporary Greetings And Whattodos

    System Administration Holiday and Temporary Greetings and Whattodos Holiday Greeting and Whattodo The system allows you to play a different greeting during a holiday. Holiday greetings become active when you place the system in “Holiday” mode. The holiday recordings will play until you place the system in “Workday”...

  • Page 56: Manually Select The Open Or Closed Mode

    System Administration Manually Select the Open or Closed Mode Once the greeting and whattodo for open, closed, or holiday mode have been recorded, the new recordings may be activated immediately using the following procedure for manually selecting open, closed, holiday, or workday mode.

  • Page 57: Single Digit Audiotext Messages

    System Administration Single Digit Audiotext Messages The following are tips to assist in setting up and recording Single Digit Audiotext messages and to re-record any message. Each Single Digit audiotext recorded message is to give the caller a bit of information about your company Write the audiotext message script using the following worksheet Secure someone to record the messages using a quiet environment...

  • Page 58: Change The System Date And Time

    System Administration Change the System Date and Time If necessary, you may adjust the date and time on the Perfect Voice Tis16S3 system by using the following procedure. You must change the system date and time when the system has been reset. If the date and time have not been set, the following message plays: “The current system date is invalid.”...

  • Page 59: Using And Configuring The Default Operator

    System Administration Using and Configuring the Default Operator The default Operator for Perfect Voice Tis16S3 is User ID 0. Whether a caller dials 0 or does not dial anything from the main greeting he or she is directed to the extension programmed for User ID 0. Perfect Voice Tis16S3 is pre-programmed with the extension 0 for User ID 0.

  • Page 60: Recording A Personal Greeting For The Default User's Mailbox

    System Administration Recording a Personal Greeting for the Default User’s Mailbox The personal greeting for the Default Operator should explain to the caller that they are in a general delivery mailbox and that they should leave their name, company name, callback number and whom they are calling. This greeting is only played when call blocking is enabled.

  • Page 61: Enabling / De-Activating Operator Personal Greeting

    System Administration Enabling / De-Activating Operator Personal Greeting The operator manually enables call blocking when no one is able to take calls at the operator position. Press intercom and call Perfect Voice Tis16S3. NOTE: If the telephone system has been programmed, you may need to press ** to cancel auto- Enter System Access Code: 7...

  • Page 62: Public Distribution Lists

    System Administration Public Distribution Lists Perfect Voice Tis16S3 automatically generates 3 public distribution lists: 1. User ID 950 includes all Normal and Outside Users 2. User ID 951 includes all Normal Users 3. User ID 952 includes all Outside Users The System Administrator maintains these lists.

  • Page 63: Recording Public Distribution List Names

    System Administration Recording Public Distribution List Names You may record a name for each public distribution list. Press intercom and call Perfect Voice Tis16S3. NOTE: If the telephone system has been programmed, you may need to press ** to cancel auto- Enter System Access Code: 7 login before dialing 7.

  • Page 64: Changing User Passwords

    System Administration Changing User Passwords As the administrator of the system, you are responsible for the safe keeping of several User IDs. When the system is installed, all passwords are the same as their corresponding User IDs. If security is an issue, it is the System Administrator’s responsibility to change passwords to the following User IDs.

  • Page 65: Music On Hold And Background Music

    System Administration Music on Hold and Background Music The Tis16S3 system has two line-level “RCA” audio jacks (labeled BGM and MOH) to provide music/message-on-hold and/or background music. At system boot-up, the driver (C:\AUDIO\MARSLIB.EXE) looks for specific files in the D:\MESG folder. If they exist, audio output will be enabled.

  • Page 66: Disable Music On Hold/Background Music

    System Administration Disable Music on Hold/Background Music Use the command TDLIB /TH- to stop the BGM and MOH output. NOTE: It is important to stop the BGM/MOH output before changing the file(s). Failure to do so may cause the system to become unstable and halt operation.

  • Page 67: Appendix A: Remote Diagnostics/Administration

    When the full-time network connection is enabled, a special program called RCS can be used to access the voice-mail system command prompt. RCS is available on the Teleco Website as “PVP-RCS.ZIP”. Unzip the files onto your PC (e.g. C:\RCS or some other preferred location). The RCS program is run from the command prompt, however, you may create a shortcut on the desktop.

  • Page 68: Using Network Connection For File Transfers

    Remote Diagnostics/Administration Using Network Connection for File Transfers When using the console port or modem, File Transfers were performed using ZSEND (to transfer files from the voice-mail) and ZRCV (to transfer files to the voice-mail). These commands, which are actually batch files, use a program called FTRANS.

  • Page 69: Connecting Via Internal Modem

    Remote Diagnostics/Administration Connecting via Internal Modem When the Perfect Voice Tis16S3 boots, by default, the internal modem is initialized and the CONSOLE port (COM 2) is active and set at 57600 baud. Remote programming and maintenance can be accomplished by connecting to the internal modem.

  • Page 70: Using Klinic

    Remote Diagnostics/Administration Using Klinic Connecting to a remote site running the Klinic software allows for total emulation of the host keyboard. To emulate the Function key strokes on the host computer, extended keys must be setup on the remote PC. All extended keystrokes, including the Control and Alt and Shifted versions of most keys can be executed on the remote system by entering special sequences of standard ASCII characters.

  • Page 71: File Transfers

    Remote Diagnostics/Administration File Transfers Two programs that use the ZMODEM file transfer protocol are supplied with Perfect Voice Tis16S3 to enable the transfer of files between the local PC and remote Perfect Voice Tis16S3 system. ZSEND Initiate a ZMODEM file transfer to send a file from the Perfect Voice Tis16S3 system to the local PC.

  • Page 72: Connecting Locally Via Console Port

    Remote Diagnostics/Administration Connecting Locally via Console Port When the Perfect Voice Tis16S3 boots, by default, the internal modem is initialized and the CONSOLE port (COM 2) is active and set at 57600 baud. Local programming and maintenance can be accomplished by connecting a laptop/PC to the CONSOLE PORT (COM 2) of the voice mail system and typing in HELLO.

  • Page 73: Accessing Screens

    Remote Diagnostics/Administration Accessing SCREENS ****** from COM 2 ****** You must type HELLO to access To connect locally with your PC on COM 2: 1. Type HELLO while connected to the CONSOLE port. (The port is kept at 57600 baud.) N O T E To restore internal modem access and restart Scheduler, be sure to type BYE upon ending your local COM 2 session...

  • Page 74: Using Klinic

    Remote Diagnostics/Administration Using Klinic Connecting to a remote site running the Klinic software allows for total emulation of the host keyboard. To emulate the Function key strokes on the host computer, extended keys must be setup on the remote PC. All extended keystrokes, including the Control and Alt and Shifted versions of most keys can be executed on the remote system by entering special sequences of standard ASCII characters.

  • Page 75: File Transfers

    Remote Diagnostics/Administration File Transfers Two programs that use the ZMODEM file transfer protocol are supplied with Perfect Voice Tis16S3 to enable the transfer of files between the local PC and remote Perfect Voice Tis16S3 system. ZSEND Initiate a ZMODEM file transfer to send a file from the Perfect Voice Tis16S3 system to the local PC.
  • Page 76 A-10 Remote Diagnostics/Administration . . . This page intentionally left blank . . . I&M PVTis16S3IM...

  • Page 77: Appendix B: Create A Custom Dialplan

    Custom Dialplan Appendix B: Create a Custom Dialplan You may create a custom dialplan for Perfect Voice Tis16S3. You may create 2-digit, 3-digit, or 4-digit Users. When creating a custom dialplan, keep several rules in mind: Due to limited disk space, the maximum number of mailboxes allowed on the Perfect Voice Tis16S3 system is approximately 300.
  • Page 78 Custom Dialplan Press Intercom and call the Perfect Voice Tis16S3 system. NOTE: If the telephone system has been programmed, you may need to press ** to cancel auto-login before Dial 912 dialing 912. Press 0 Press 9090# Press 1 to add normal Users, or Press 2 to add outside Users, or Press 3 to add audiotext Users, or Press 4 to add SMDI Users.

  • Page 79: Appendix C: Database Worksheets

    Database Worksheets Appendix C: Database Worksheets User Lists : Pre-configured Dialplans During the installation of your Perfect Voice Tis16S3 system, the installing technician completed worksheets for the Users. The following lists are supplied for you to maintain an updated listing of all of the active Users.

  • Page 80: Normal User Worksheet (2-Digit)

    Database Worksheets Normal User Worksheet (2-Digit) The pre-configured 2-digit Normal Users range from 10 to 59. Make additional copies of this worksheet as needed. User ID Name Pager Number Ext. I&M *Extension may be changed. See “Configuring the Default Operator”. PVTis16S3IM...

  • Page 81: Normal User Worksheet (3-Digit)

    Database Worksheets Normal User Worksheet (3-Digit) Depending on the pre-configured dialplan you selected, the Normal Users may range from 100-199, 200- 299, or 300-399. Make additional copies of this worksheet as needed. User ID Name Pager Number Ext. I&M *Extension may be changed. See “Configuring the Default Operator”. PVTis16S3IM...

  • Page 82: Outside User Worksheet

    Database Worksheets Outside User Worksheet The pre-configured Outside Users range from 600 to 649. Make additional copies of this worksheet as needed. User ID Name Pager Number I&M PVTis16S3IM...

  • Page 83: Appendix D: Installing Hyperterminal

    Installing Hyperterminal Appendix D: Installing Hyperterminal Installing Hyperterminal Private Edition 4.0 Hyperterminal Private Edition 4.0 is available in the Technician’s Tool Kit. Perform the following steps to install Hyperterminal. 1. Turn on the computer and start Windows. 2. Insert the diskette into the appropriate disk drive. 3.
  • Page 84 Installing Hyperterminal 7. Click Next. The License Agreement screen is displayed. I&M 8. Select I accept the terms of the license agreement and click Next. You will be asked if you personally own the computer where HyperTerminal is being installed. PVTis16S3IM...
  • Page 85 Installing Hyperterminal 9. Answer appropriately and click Next. I&M 10. Specify where to install HyperTerminal Private Edition and click Next. 11. Click Proceed. PVTis16S3IM...
  • Page 86 Installing Hyperterminal 12. Click Finish. I&M PVTis16S3IM...
  • Page 87 Installing Hyperterminal Setting Up HyperTerminal Private Edition 4.0 It is recommended that you create 2 template files: 1. For Remote Connections. 2. For Direct Connections. The template file(s) will allow you to map the keys and modify properties one time. Then you may easily create specific customer files by saving the template file under another name and editing the telephone number.
  • Page 88 Installing Hyperterminal 3. Enter a telephone number (no dashes) and click OK. 4. Click Modify. I&M 5. On the Connect To tab, click Configure. PVTis16S3IM...
  • Page 89 Installing Hyperterminal 6. Select the maximum speed your system will support and click OK. 7. On the Settings tab, set Emulation to VT100 and click OK. I&M 8. Click Cancel. PVTis16S3IM...
  • Page 90 Installing Hyperterminal 9. Now you need to map the keys for the Remote Connection Template. • From the top-line menu, select View—Key Macros • Click New to map a new key. • In the Key field, you press <Insert> on your keyboard, then press the key you wish to map (for example press <Insert>...
  • Page 91 Installing Hyperterminal 10. When the keys are mapped you need to save this session. From the top-line menu, select File – Save. The next time you access HyperTerminal the new session will be displayed. I&M Create New Session Based on the Remote Connection Template Now that you have created a template for remote connections, you can use the template to create new files.
  • Page 92 D-10 Installing Hyperterminal . . . This page intentionally left blank . . . I&M PVTis16S3IM...

  • Page 93: Appendix E: Set Up And Activate Email Notification

    Email Notification Appendix E: Set up and Activate Email Notification The Email Notification feature sends the user an email when he or she receives a new voicemail message. The email is a text message that contains the Caller ID and urgency of the voicemail. By default, the email will also contain the actual voicemail attached as a GSM-compressed .wav file.
  • Page 94 Email Notification  The system will complete the setup and reboot when you exit the editor. Below is the default SOCKET.CFG file: # Packet driver settings # IP Address for DHCP #ip address 0.0.0.1 This line is inactive because of the hash (#) at the beginning # IP Address for Toshiba ip address 192.168.254.252 This line sets the IP address to 192.168.254.252...

  • Page 95: Add Email Address To User Record(S)

    Email Notification 3. Add Email Address to User Record(s)  Log in to SCREENS  Select RECEPTIONIST  Select USER DIRECTORY  Select the desired user record(s), go to Screen 2, press F4 and enter the user‟s email address in the IVR Data or EMAIL field.
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  • Page 97: Appendix F: Call Record

    Call Record Appendix F: Call Record Programming and Using Call Record Call Record allows users to record telephone conversations. The recorded conversation will be saved as a message in the specified mailbox. Telephones may be set up for automatic or manual record mode. If your state requires that a beep play during the recording, please follow the instructions below for programming the live-record beep.
  • Page 98 Call Record . . . This page intentionally left blank . . . I&M PVTis16S3IM...

  • Page 99: Appendix G: Terms

    Terms Appendix G: Terms Understanding the meaning of the following terms is the first step to understanding Perfect Voice Tis16S3....... caller An individual calling your company from an outside line......User An individual who is defined on Perfect Voice Tis16S3 system.

  • Page 100: Users

    Terms Voice Messaging In this mode, a call is directed to Perfect Voice Tis16S3, because the User is not available to take the call. Perfect Voice Tis16S3 then records a message for the User. This is voice messaging. Users Normal Users Normal Users are those individuals who have a physical extension number on the telephone system that directly corresponds to their User ID, or mailbox, on the Perfect Voice Tis16S3 system.
  • Page 101 I&M 430 Woodruff Road Suite 300 Greenville, SC USA 29607 PVTis16S3IM 1-(864) 297-4401 Revision 1.28 www.teleco.com November, 2011...

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