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Troubleshooting
Overview
In rare cases an installation may fail or there are problems in controlling and using the Nano
camera. This section highlights issues or conditions which may cause installation problems.
Emphasis is on the user to perform diagnostics with the tools provided and methods are described
to correct the problem.
Problem Type Summary
Nano problems are either installation issues due to cabling or power, or setup errors with the frame
grabber configuration.
Before Contacting Technical Support
Carefully review the issues described in this Troubleshooting section. To aid Teledyne DALSA
personnel when support is required, the following should be included with the request for support.
From the Start menu, go to Programs • Dalsa • Sapera LT • Tools and run the Log Viewer
•
program. From its File menu click on Save Messages to generate a log text file.
Report the version of Genie Nano Firmware and Sapera version used.
•
Report the frame grabber brand and model used. Provide specifications for any third part frame
•
grabber used.
Device Available with Operational Issues
This section considers issues with frame grabbers, cabling, multiple cameras and camera exposure.
Firmware Updates
As a general rule any Nano installation must include the firmware update procedure to ensure
having the latest build (see File Access Control Category).
Note:
•
A Nano-CL that had a fault with a firmware update will automatically recover by booting with
the previous firmware version.
Important: New Nano-CL cameras installed in previously deployed systems are fully backward
compatible with the older vision application.
•
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Troubleshooting
Genie Nano-CL Series™
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