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Activate Your Internet Service
Activate your Internet service by using Comcast XFINITY's self-activation
process. If you are unable to self-activate your cable modem, call Comcast
XFINITY customer service. After you complete the setup, perform a speed
test.
Before you start the self-activation process, make sure that your account
number, account phone number, and login information (your email address
or user name and password) are nearby.
¾ To set up your Internet connection with Comcast XFINITY's
self-activation process:
1. Close all web browsers.
2. Launch a web browser.
You are redirected to the XFINITY self-activation page. If you are not
redirected to the XFINITY self-activation page, visit the following
website:
http://www.comcast.com/activate
3. Provide your XFINITY credentials and complete the self-activation
process.
This process might take up to 15 minutes, during which the
cable modem reboots a couple times.
4. If you are unable to activate your cable modem using the XFINITY
self-activation process, call Comcast XFINITY customer service at
1-800-XFINITY (1-800-934-6489) and do the following:
a. When asked, provide your account information and provide the
cable modem's model number, which is CM600, and MAC address.
The MAC address is on the product label, which is on the back of
the cable modem.
b. Wait for Comcast XFINITY to confirm that your cable modem is
active.
August 2015
c. If you do not get an Internet connection with the cable modem,
ask Comcast XFINITY to look for your cable modem online, and do
one of the following depending on what Comcast XFINITY tells you
about your cable modem:
• If the cable modem is not visible, Comcast XFINITY can give you
instructions to verify why the cable modem does not connect
with your high-speed Internet service.
• If the cable modem is visible to Comcast XFINITY, reboot the
cable modem. Check your online status again.
Connect a Router
After you install the cable modem and activate your Internet service, you
can disconnect the computer and connect a router to the cable modem.
¾ To connect a router to the cable modem:
1. Reboot the cable modem by unplugging the power cable from the
cable modem and plugging it back in.
Wait for the Internet LED
2. Use an Ethernet cable to connect the Ethernet port on the
cable modem to the WAN or Internet port on the router.
3. Power on the router.
Wait until the router is ready.
4. Connect a computer to the router.
For more information on how to set up your router, see the
documentation that came with your router.
NETGEAR, Inc.
350 East Plumeria Drive
Cable modem
San Jose, CA 95134, USA
to stop blinking and light solid green.
Computer
Router
Troubleshooting
If you are unable to activate your Internet service, try the following
troubleshooting tips:
• Before you access the XFINITY self-activation page, clear your web
browser's cache.
• If you connected a router to the cable modem before activating your
Internet service, you might need to delete any default or existing DNS
server settings on the router and then try accessing XFINITY activation
page again. NETGEAR recommends that you activate your Internet service
before connecting a router.
Support
Thank you for purchasing this NETGEAR product. After installing your device,
locate the serial number on the label of your product and use it to register your
product at https://my.netgear.com.
You must register your product before you can use NETGEAR telephone
support. NETGEAR recommends registering your product through the NETGEAR
website.
If you are experiencing trouble installing your cable modem, contact NETGEAR
at 1-866-874-8924. If you are experiencing trouble connecting your router,
contact the router manufacturer.
For product updates and web support, visit
http://support.netgear.com. NETGEAR recommends that you use only the
official NETGEAR support resources.
You can get the user manual online at http://downloadcenter.netgear.com.
For regulatory compliance information, visit
http://www.netgear.com/about/regulatory/.
See the regulatory compliance document before connecting the power supply.
© NETGEAR, Inc., NETGEAR and the NETGEAR Logo are trademarks of NETGEAR, Inc. Any non-NETGEAR
trademarks are used for reference purposes only.
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