Do you have a question about the Ultra and is the answer not in the manual?
Questions and answers
Joseph Anthony Pluciennik
February 12, 2025
the unit went to update software, tv turned of and nothing is happening, said it would restart.
1 comments:
Mr. Anderson
February 12, 2025
If your Roku Ultra is stuck after a software update, try these steps:
1. Use Your TV Remote – Check if the update is for your TV, not the Roku Ultra. Use your TV remote to remove the message and update the TV.
2. Restart the Device – Unplug the Roku Ultra from the power source for 10 seconds, then plug it back in.
3. Try Different HDMI Ports – Switch to a different HDMI port and input on your TV.
4. Perform a Factory Reset – If the issue persists, use the reset button on the bottom of the Roku Ultra to perform a factory reset.
5. Gather Information for Support – If none of the above steps work, provide Roku Support with: - Roku device model, serial number, device ID, and software OS/version (found in Settings > System > About). - Tracker ID (press Home button five times, then Back button five times to generate an ID).
6. Contact Roku Support – Share the gathered information with Roku Support for further assistance.
If your device is stuck at 100% progress during an update, retry the above steps. If the problem persists, Roku Support may need to escalate the issue.
Need help?
Do you have a question about the Ultra and is the answer not in the manual?
Questions and answers
the unit went to update software, tv turned of and nothing is happening, said it would restart.
If your Roku Ultra is stuck after a software update, try these steps:
1. Use Your TV Remote – Check if the update is for your TV, not the Roku Ultra. Use your TV remote to remove the message and update the TV.
2. Restart the Device – Unplug the Roku Ultra from the power source for 10 seconds, then plug it back in.
3. Try Different HDMI Ports – Switch to a different HDMI port and input on your TV.
4. Perform a Factory Reset – If the issue persists, use the reset button on the bottom of the Roku Ultra to perform a factory reset.
5. Gather Information for Support – If none of the above steps work, provide Roku Support with:
- Roku device model, serial number, device ID, and software OS/version (found in Settings > System > About).
- Tracker ID (press Home button five times, then Back button five times to generate an ID).
6. Contact Roku Support – Share the gathered information with Roku Support for further assistance.
If your device is stuck at 100% progress during an update, retry the above steps. If the problem persists, Roku Support may need to escalate the issue.
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