Instructions And Conditions For Warranty Reimbursement - Eagle Tracker 3000 Operator's Manual

Instructions and Conditions for Warranty Reimbursement

Service Pre-Approved by Eagle
1. Call Eagle Customer Service to file a claim. For
warranty requests on equipment you will need
to provide the Engine Serial Number, Machine
Serial Number, Model Number, and Proof of
Purchase (i.e. invoice).
2. You will be directed to the appropriate service
organization based on where your business is
located.
3. The service organization will arrange an on
site visit or specify the location to bring your
equipment for repair.
4. You may be required to pay travel charges and
service fees in advance of an on site visit. The
amount of these charges may vary depending
upon the service organization and your
geographic location.
5. The service technician will perform the
necessary diagnostic and repair work and
contact Eagle Solutions to determine if the
defective component(s), travel charges, and
service fees will be covered under the Eagle
Solutions Warranty Policy.
6. The service technician will contact Eagle
Solutions to acquire the necessary replacement
parts and an RGA number for the return of the
defective components. A copy of this RGA
form will be faxed to you. (The RGA form
will specify the carrier to use for parts to be
returned).
7. Eagle Solutions will ship the replacement parts
to you or the service rep. and invoice you at full
value along with related freight charges.
8. Upon receipt of the returned goods you will be
credited for the replacement parts invoice if the
items are still under warranty. Please include a
copy of the RGA form with the returned items.
9. Advance payment of travel and service fees
determined to be covered under the Eagle
SolutionsWarranty policy will be reimbursed by
the service organization involved. If warranty
does not apply, charges will not be reimbursed.
Service NOT Pre-Approved by
Eagle
1. Call Eagle Customer Service to file a claim. For
warranty requests on equipment you will need
to provide the Engine Serial Number, Machine
Serial Number, Model Number, and Proof of
Purchase (i.e. invoice).
Eagle Solutions, ©2008, Tracker Operator Manual Page #16
2. You will also need to provide documentation
for all repair related charges.
3. Your claim will be reviewed to determine if it
is covered by our warranty policy. If approved,
a Return Goods Authorization (RGA) number
will be issued for defective parts and an RGA
form will be faxed to you. (The RGA form
will specify the carrier to use for parts to be
returned).
4. We recommend that you place an order for
the replacement parts that are needed. These
will be invoiced to you at full value along with
related freight charges.
5. If your warranty claim has been approved and
an RGA number has been provided to you,
you will be credited for the replacement parts
invoice upon receipt of the defective parts.
If the defective parts are not covered under
warranty no credit will be issued.
6. Approved travel and service charges will also
be credited to you upon receipt of the defective
parts.
Warranty Conditions
1. Approved warranty return items must be
received by Eagle Solutions within 30 days of
the RGA date in order to receive credit.
2. A copy of the RGA form should be included
with the items returned.
3. Replacement parts orders will be shipped via
UPS or Fedex Ground. You will be responsible
for any upgraded or expedited delivery charges.
These additional charges will not be covered
under warranty.
4. Warranty travel is limited to 60 miles and applies
only to claims made within 30 days of the date
of purchase. Our mileage reimbursement rate is
$0.35 per mile. (Rate is subject to change).
5. Labor hours are subject to the Eagle Solutions
Warranty Flat Rate Chart. (Rates are subject
to change).
6. Warranty travel and service fees may be denied
if not pre-approved and performed by an Eagle
Solutions Authorized Service Organization.
Warranty Contacts
Customer Service 800.633.0519 or email:
customerservice@eaglefloorsolutions.com.