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Flying Voice FGW4148-16S User Manual

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  • Page 2: Table Of Contents

    Contents FGW4148-16S/32S/48S User Manual Contents About This User Guide................. 1 Contacting FlyingVoice........................2 Purpose..............................3 Cross references..........................3 Feedback............................3 Declaration of Conformity........................4 Part 15 FCC Rules........................... 4 Warnings and Notes..........................5 Warnings............................5 Notes..............................5 Chapter 1Product description..............6 FGW4148-16S/32S/48S..........................7 LED Indicators and Interfaces........................ 8 FGW4148-16S..........................
  • Page 3 Contents FGW4148-16S/32S/48S User Manual Direct IP calls..........................26 Call Hold............................26 Call transfer.............................27 Conference............................27 Chapter 4Web Interface................28 Login................................. 29 Status................................30 Network..............................30 WAN..............................30 LAN..............................37 VPN..............................38 DMZ..............................40 MAC Clone............................41 Port Setting............................41 Routing.............................42 SIP Account.............................43 Account............................43 FXS Settings........................... 44 SIP Settings ..........................
  • Page 4 Contents FGW4148-16S/32S/48S User Manual Cannot connect to the Web........................72 Forgotten Password..........................72...
  • Page 5 Table FGW4148-16S/32S/48S User Manual Table Table 1 Features at-a-glance............................7 Table 2 FGW4148-16S Front panel..........................8 Table 3 FGW4148-16S Rear panel..........................8 Table 4 FGW4148-32S Front panel...........................9 Table 5 FGW4148-32S Rear panel..........................9 Table 6 FGW4148-48S Front panel.........................10 Table 7 FGW4148-48S Rear panel......................... 10 Table 8 IVR Menu Setting Options..........................
  • Page 6 Table FGW4148-16S/32S/48S User Manual Table 33 Miscellaneous............................. 54 Table 35 Dial Plan Syntactic............................. 55 Table 36 Call log................................. 56 Table 37 Save Config File............................57 Table 38 Administrator settings..........................58 Table 39 NTP settings..............................59 Table 40 Daylight Saving Time..........................60 Table 41 System log Setting............................. 60 Table 42 Factory Defaults Setting..........................61...

  • Page 7: About This User Guide

    VoIP. This product will allow you to make ATA call using your broadband connection. This manual provides basic information on how to install and connect FGW4148-16S/32S/48S router with VoIP to the Internet. It also includes features and functions of router with VoIP components, and how to use it correctly.

  • Page 8: Contacting Flyingvoice

    About This User Manual FGW4148-16S/32S/48S User Manual Contacting FlyingVoice Main website: http://www.flyingvoice.com/ Sales enquiries: sales1@flyingvoice.com Support enquiries: support@flyingvoice.com Hotline: 010-67886296 0755-26099365 Address: Room508-509, Bldg#1, Dianshi Business Park, No.49 BadachuRd,Shijingshan District, Beijing, China...

  • Page 9: Purpose

    About This User Manual FGW4148-16S/32S/48S User Manual Purpose The documents are intended to instruct and assist personnel in the operation, installation and maintenance of the FlyingVoice equipment and ancillary devices. It is recommended that all personnel engaged in such activities be properly trained.FlyingVoice disclaims all liability whatsoever, implied or...

  • Page 10: Declaration Of Conformity

    About This User Manual FGW4148-16S/32S/48S User Manual Declaration of Conformity Part 15 FCC Rules This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:  This device may not cause harmful interference, and ...

  • Page 11: Warnings And Notes

    About This User Manual FGW4148-16S/32S/48S User Manual Warnings and Notes The following describes how warnings and notes are used in this document and in all documents of the FlyingVoice document set. Warnings Warnings precede instructions that contain potentially hazardous situations. Warnings are used to alert the reader to possible hazards that could cause loss of life or physical injury.

  • Page 12: Chapter 1Product Description

    Chapter 1 Product description This chapter covers: · FGW4148-16S/32S/48S · LED Indicators and Interfaces · Hardware Installation...

  • Page 13: Fgw4148-16S/32S/48S

    Chapter 1 Product description FGW4148-16S/32S/48S User Manual FGW4148-16S/32S/48S Table 1 Features at-a-glance Port/Model FWG4148-16S FWG4148-32S FWG4148-48S picture Ethernet 2*RJ45 10/100/1000M 2*RJ45 10/100/1000M 2*RJ45 10/100/1000M interface (WAN/LAN) (WAN/LAN) (WAN/LAN) SIP Account Wire-speed NAT Support Support Support DHCP Client/Server Client/Server Client/Server Voice Code G.711 (A-law, U-law), G.729A/AB,G.723,G.722...

  • Page 14: Led Indicators And Interfaces

    Chapter 1 Product description FGW4148-16S/32S/48S User Manual LED Indicators and Interfaces FGW4148-16S Table 2 FGW4148-16S Front panel LED/Interface Status Description LED Screen The screen will appear the information about the device On(Green) The router is powered on and running normally.

  • Page 15: Fgw4148-32S

    Chapter 1 Product description FGW4148-16S/32S/48S User Manual AC 100~220V Connector for a power adapter. FGW4148-32S Table 4 FGW4148-32S Front panel LED/Interface Status Description LED Screen The screen will appear the information about the device On(Green) The router is powered on and running normally.

  • Page 16: Fgw4148-48S

    Chapter 1 Product description FGW4148-16S/32S/48S User Manual For equipment cooling AC 100~220V Connector for a power adapter. FGW4148-48S Table 6 FGW4148-48S Front panel LED/Interface Status Description LED Screen The screen will appear the information about the device On(Green) The router is powered on and running normally.

  • Page 17: Hardware Installation

    Check the Power, WAN, and LAN LED to confirm network connectivity. Warning Please do not attempt to use unsupported power adapters and do not remove power during configuring or updating the device. Using other power adapters may damage FGW4148-16S/32S/48S and will void the manufacturer warranty.
  • Page 18 Chapter 1 Product description FGW4148-16S/32S/48S User Manual Warning Changes or modifications not expressly approved by the party responsible for compliance can void the user’s authority to operate the equipment. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.

  • Page 19: Chapter 2 Ivr Voice Prompt

    Chapter 2 IVR Voice Prompt This chapter contains: · Voice Gateway Configuration Method (IVR) · IVR description...

  • Page 20: Voice Gateway Configuration Method (Ivr)

    Chapter 2 IVR Voice Prompt FGW4148-16S/32S/48S User Manual Voice Gateway Configuration Method (IVR) The device can be configured in two ways, as follows: (1) Use IVR (Interactive Voice Response) (2) the use of web pages This chapter mainly introduces how to configure the voice gateway through IVR.
  • Page 21 Chapter 2 IVR Voice Prompt FGW4148-16S/32S/48S User Manual Table 8 IVR Menu Setting Options Operation Menu code Navigation Pick up phone and press “****” to start IVR Select "1", then the device will continue to broadcast to remind users to choose 1.WAN port connection type;...
  • Page 22 Chapter 2 IVR Voice Prompt FGW4148-16S/32S/48S User Manual Pick up phone and press “****” to start IVR Choose “2”, and The router reports current WAN Port IP Address Input the new WAN port IP address and press “#” key: Use “*” to replace “.”, for exampleuser can input 192*168*20*168 to set the new IP address 192.168.20.168...
  • Page 23 Chapter 2 IVR Voice Prompt FGW4148-16S/32S/48S User Manual Pick up phone and press “****” to start IVR Choose “5”, and the router reports current DNS Input the new DNS and press # key: Use “*” to replace “.”, user can input 192*168*20*1 to set the new gateway 192.168.20.1.
  • Page 24 Chapter 2 IVR Voice Prompt FGW4148-16S/32S/48S User Manual Pick up phone and press “****” to start IVR Choose “9”, and the router reports “ WEB Access Port” WEB Access Prompt “Please enter password”, the method of inputting password is same as Port operation 1.
  • Page 25 Chapter 2 IVR Voice Prompt FGW4148-16S/32S/48S User Manual letters as follows: To input: D, E, F, d, e, f -- press ‘3’ To input: G, H, I, g, h, i -- press ‘4’ To input: J, K, L, j, k, l -- press ‘5’...

  • Page 26: Chapter 3 Basic Settings

    Chapter 3 Basic Settings This chapter covers:  WEB Page  SIP Account Register  Basic Function...

  • Page 27: Web Page

     Default user with user mode: Username: admin, Password: user URL Format FGW4148-16S/32S/48S has a built-in web server in response to HTTP get / post requests. Users can use a web browser, such as Microsoft's IE, to log in to the FGW4148-16S/32S/48S page and configure the FGW4148-...
  • Page 28 Chapter 3 Basic Settings FGW4148-16S/32S/48S User Manual Note If you are unable to access the web configuration, please see Chapter 5: Troubleshooting Guide for more information. 6.The web management interface automatically logs out the user after 5 minutes of inactivity.

  • Page 29: Web Interface Introduction

    Chapter 3 Basic Settings FGW4148-16S/32S/48S User Manual WEB Interface Introduction Table 9 WEB Interface Introduction Serial number Name Description Click navigation bar, many sub-navigation bar will Postition 1 navigation bar appear in the place 2 Click sub-navigation bar to enter to configuration...

  • Page 30: Sip Account Register

    FGW4148-16S/32S/48S User Manual SIP Account Register FGW4148-16S/32S/48S have 16/32/48 Lines to make SIP (Session Initiation Protocol) calls. Before registering, the device user should have SIP accounts configured by the system administrator or provider. See the section below for more information.

  • Page 31: Batch Registration

    Batch Registration There are many FXS ports on the FGW4148-16S / 32S / 48S. One by one, configuration is very troublesome. Therefore, we support batch configuration of SIP accounts. Taking FGW4148-16S as an example, batch configuration of SIP account steps: 1.

  • Page 32: Basic Function

    Chapter 3 Basic Settings FGW4148-16S/32S/48S User Manual 4. Click "Save" button 5. Status page can view the registration status information. Basic Function Calling phone or extension numbers To make a phone or extension number call:  Both ATA and the other VoIP device (i.e., another ATA or other SIP products) must have public IP addresses, or ...

  • Page 33: Call Transfer

    Chapter 3 Basic Settings FGW4148-16S/32S/48S User Manual Call transfer 1.Blind Transfer Assume that call party A and party B are in conversation. Party A wants to Blind Transfer B to C: Party A dials “*78” to get a dial tone, then dials party C’s number, and then press immediately key # (or wait for 4 seconds) to dial out.A can hang up.

  • Page 34: Chapter 4Web Interface

    Chapter 4 Web Interface This chapter guides users to execute advanced (full) configuration through admin mode operation. This chapter covers:  Login  Status  Network  SIP Account  Phone Administration ...

  • Page 35: Login

    Chapter 4 Web Interface FGW4148-16S/32S/48S User Manual Login Table 11 Login details Procedure 1. Connect the LAN port of the router to your PC an Ethernet cable 2. Open a web browser on your PC and type http://192.168.1.1. 3. Enter Username admin and Password admin.

  • Page 36: Status

    Chapter 4 Web Interface FGW4148-16S/32S/48S User Manual Status This webpage shows the status information about the Product, Network, SIP Account Status, FXS Port Status, Network Status,Wireless Info and System Status Network You can configure the WAN port, LAN port, DDNS, Multi WAN, DMZ, MAC Clone, Port Forward and other parameters in this section of the web management interface.
  • Page 37 Chapter 4 Web Interface FGW4148-16S/32S/48S User Manual namely multiple public IP addresses from the Internet providers. In most cases, a Cable service provider will offer a fixed public IP, while a DSL service provider will offer a public subnet. If you have a public subnet, you can assign an IP address to the WAN interface.
  • Page 38 Chapter 4 Web Interface FGW4148-16S/32S/48S User Manual Primary DNS Address The primary DNS of Internet port Secondary DNS Address The secondary DNS of Internet port 2.DHCP The Router has a built-in DHCP server that assigns private IP address to each local client.
  • Page 39 Chapter 4 Web Interface FGW4148-16S/32S/48S User Manual Primary DNS Address Primary DNS of Internet port. Secondary DNS Address Secondary DNS of Internet port. DHCP Renew Refresh the DHCP IP address DHCP Vendor (Option60) Specify the DHCP Vendor field. Display the vendor and product name.
  • Page 40 Chapter 4 Web Interface FGW4148-16S/32S/48S User Manual Field Name Description PPPoE Account Enter a valid user name provided by the ISP Enter a valid password provided by the ISP. The password can contain special PPPoE Password characters and allowed special characters are $, +, *, #, @ and ! For example, the password can be entered as #net123@IT!$+*.

  • Page 41: Bridge Mode

    Chapter 4 Web Interface FGW4148-16S/32S/48S User Manual 4.Bridge Mode Bridge Mode under Multi WAN is different with traditional bridge setting. Bridge mode employs no IP addressing and the device operates as a bridge between the WAN port and the LAN port. Route Connection has to be built to give IP address to local service on device.
  • Page 42 Chapter 4 Web Interface FGW4148-16S/32S/48S User Manual Local Service Gateway will not forward DHCP packets between LAN and WAN, it also blocks DHCP packets from the WAN port. Clients connected to the LAN port can get IP from DHCP server run in gateway.

  • Page 43: Lan

    Chapter 4 Web Interface FGW4148-16S/32S/48S User Manual LAN Port NAT translates the packets from public IP address to local IP address to forward packets to the proper destination. Table 16 LAN port Field Name Description IP Address Enter the IP address of the router on the local area network. All the IP addresses of the computers which are in the router’s LAN must be in the...

  • Page 44: Vpn

    Chapter 4 Web Interface FGW4148-16S/32S/48S User Manual DHCP Start Address Enter a valid IP address as a starting IP address of the DHCP server, and if the router’s LAN IP address is 192.168.11.1, starting IP address can be 192.168.11.2 or greater, but should be less than the ending IP address.
  • Page 45 Chapter 4 Web Interface FGW4148-16S/32S/48S User Manual Parameters name Description Whether to enable VPN. VPN Enable Select PPTP mode. Initial Service IP The IP address of the VPN server. User Name The user name required for authentication. Password The password required for authentication.

  • Page 46: Dmz

    Chapter 4 Web Interface FGW4148-16S/32S/48S User Manual Table 19 OpenVPN Parameters name Description Whether to enable VPN. VPN Enable Select OpenVPN mode. OpenVPN TLS Auth Whether OpenVPN TLS authentication is enabled Prohibited or open, the default is prohibited. VPN As Default Route...

  • Page 47: Mac Clone

    Chapter 4 Web Interface FGW4148-16S/32S/48S User Manual MAC Clone Some ISPs will require you to register your MAC address. If you do not wish to re-register your MAC address, you can have the router clone the MAC address that is registered with your ISP. To use the Clone Address button, the computer viewing the Web-base utility screen will have the MAC address automatically entered in the Clone WAN MAC field.

  • Page 48: Routing

    Chapter 4 Web Interface FGW4148-16S/32S/48S User Manual LAN Port Speed Nego Auto-negotiation, options are Auto, 100M full, 100M half, 10M half and 10M full. Routing Table 23 Routing Field Name Description Destination Destination address Host/Net Both Host and Net selection...

  • Page 49: Sip Account

    Chapter 4 Web Interface FGW4148-16S/32S/48S User Manual SIP Account Account You can set each FXS’s display name,phone number,account and password in this page,the corresponding FXS will be enable after checked enable .then save your settings. Click “Other settings” go to the “FXS Settings” web page.

  • Page 50: Fxs Settings

    Chapter 4 Web Interface FGW4148-16S/32S/48S User Manual FXS Settings Basic Set the basic information provided by your VOIP Service Provider, such as Phone Number, Account, password, SIP Proxy and others. Table 24 Line Field Name Description Line Enable Enable/Disable the line.

  • Page 51: Audio Configuration

    Chapter 4 Web Interface FGW4148-16S/32S/48S User Manual Password Enter SIP password provided by SIP Proxy Audio Configuration Table 25 Audio configuration Field Name Description Audio Codec Type1 Choose the audio codec type from G.711U, G.711A, G.722, G.729, G.723 Audio Codec Type2 Choose the audio codec type from G.711U, G.711A, G.722, G.729, G.723...

  • Page 52: Supplementary Service Subscription

    Chapter 4 Web Interface FGW4148-16S/32S/48S User Manual Supplementary Service Subscription Table 26 Supplementary service Field Name Description Call Waiting Enable/Disable Call Waiting Hot Line Fill in the hotline number,Pickup handset or press hands-free or headset button, the device will dial out the hotline number automatically MWI Enable Enable/Disable MWI (message waiting indicate).
  • Page 53 Chapter 4 Web Interface FGW4148-16S/32S/48S User Manual Advanced Table 27 Advanced Parameter name Description Domain Name Type Whether to enable domain name recognition in SIP URIs Carry Port Information Whether to carry the SIP URI port information Signal Port The local port number of the SIP protocol...
  • Page 54 Chapter 4 Web Interface FGW4148-16S/32S/48S User Manual requirements Remove Last Reg Whether to remove the last registration message The interval between two sessions, the user can use the default Session Refresh Time(sec) settings Refresher Select Refresh from UAC and UAS If this option is enabled, the IP phone will send SIP-OPTION to the server instead of sending Hello messages on a regular basis.

  • Page 55: Sip Settings

    Chapter 4 Web Interface FGW4148-16S/32S/48S User Manual Tel URL Whether to open the Tel URL Use Random SIP Port Whether to use the minimum random port Min Random SIP Port SIP minimum random port Max Random SIP Port SIP maximum random port...

  • Page 56: Voip Qos

    Chapter 4 Web Interface FGW4148-16S/32S/48S User Manual Reg Retry Long Intvl Registration failed Register again for the long interval Default 1200 Mark All AVT Packets The default enable is on RFC 2543 Call Hold The default enable is on SRTP...

  • Page 57: Phone

    Chapter 4 Web Interface FGW4148-16S/32S/48S User Manual Phone Preferences Preferences Table 30 Preferences Field Name Description Handset Input Gain Adjust the handset input gain from 0 to 7. Handset Volume Adjust the output gain from 0 to 7. Regional Table 31 Regional...
  • Page 58 Chapter 4 Web Interface FGW4148-16S/32S/48S User Manual Field Name Description Tone Type Choose tone type form China, US, Hong Kong and so on. Dial Tone Dial Tone Busy Tone Busy Tone Off Hook Warning Off Hook warning tone Ring Back Tone...
  • Page 59 Chapter 4 Web Interface FGW4148-16S/32S/48S User Manual Features and Call Forward Table 32 Features and call forward Field Name Description Features All Forward Enable/Disable forward all calls Busy Forward Enable/Disable busy forward. No Answer Forward Enable/Disable no answer forward. Call Forward All Forward Set the target phone number for all forward.
  • Page 60 Chapter 4 Web Interface FGW4148-16S/32S/48S User Manual R key cancel code Set the R key cancel code, option are ranged from R1 to R9, default value is R1. R key hold code Set the R key hold code, options are ranged from R1 to R9, default value is R2.

  • Page 61: Dial Rule

    Chapter 4 Web Interface FGW4148-16S/32S/48S User Manual Escaped char enable Open special character translation function; if enable, when you press the # key, it will be translated to 23%, when disable, it is just # Dial Rule Table 34 Dial Plan...

  • Page 62: Call Log

    Chapter 4 Web Interface FGW4148-16S/32S/48S User Manual To match one character form sequence. For example: [0-9]: match one digit form 0 to 9 [sequence] [23-5*]: match one character from 2 or 3 or 4 or 5 or Match to …...

  • Page 63: Administration

    Chapter 4 Web Interface FGW4148-16S/32S/48S User Manual Missed Calls Administration The user can manage the device in these webpages; you can configure the Time/Date, password, web access, system log and associated configuration TR069. Management Save config file Table 37 Save Config File...

  • Page 64: Administrator Settings

    Chapter 4 Web Interface FGW4148-16S/32S/48S User Manual Download: click to download, and then select contains the path to download the configuration file Administrator settings Table 38 Administrator settings Field Name Description User type Choose the user type from admin user and normal user and basic user...

  • Page 65: Ntp Settings

    Chapter 4 Web Interface FGW4148-16S/32S/48S User Manual Web Idle timeout Set the Web Idle timeout time. The webpage can be logged out after Web Idle Timeout without any operation Allowed Remote Set the IP from which a user can login the device remotely IP(IP1,IP2,...)

  • Page 66: Daylight Saving Time

    Chapter 4 Web Interface FGW4148-16S/32S/48S User Manual Daylight Saving Time Table 40 Daylight Saving Time Procedure Step 1. Enable Daylight Savings Time. Step 2. Set value of offset for Daylight Savings Time Step 3: Set starting Month/Week/Day/Hour in Start Month/Start Day of Week Last in Month/Start Day of Week/Start Hour of Day, analogously set stopping Month/Week/Day/Hour in Stop Month/Stop Day of Week Last in Month/Stop Day of Week/Stop Hour of Day.

  • Page 67: Factory Defaults

    Chapter 4 Web Interface FGW4148-16S/32S/48S User Manual Field Name Description Syslog Enable Enable/Disable syslog function Syslog Level Select the system log, there is INFO and Debug two grades, the Debug INFO can provide more information Remote Syslog Enable Enable/Disable remote syslog function...

  • Page 68: Firmware Upgrade

    Chapter 4 Web Interface FGW4148-16S/32S/48S User Manual Firmware Upgrade Table 44 Firmware upgrade Description 1. Choose upgrade file type from Image File and Dial Rule 2. Press “Browse..” button to browser file 3. Press to start upgrading Scheduled Tasks Table 45 Scheduled Tasks...

  • Page 69: Provision

    Chapter 4 Web Interface FGW4148-16S/32S/48S User Manual Scheduled Reboot Enable/Disable scheduled Reboot Scheduled Mode Select scheduled Mode Scheduled Mode Time Set the time to restart Scheduled PPPoE Scheduled PPPoE Enable/Disable scheduled PPPoE Scheduled Mode Select scheduled Mode Scheduled Mode Time...
  • Page 70 Chapter 4 Web Interface FGW4148-16S/32S/48S User Manual Field Name Description Enable provision or not. Provision Enable Enable resync after restart or not Resync on Reset Resync Random Set the maximum delay for the request of synchronization file. The default is 40 Resync Periodic(sec) If the last resync was failure, The router will retry resync after the “Resync Error...

  • Page 71: Snmp

    Chapter 4 Web Interface FGW4148-16S/32S/48S User Manual SNMP Table 48 SNMP Field Name Description SNMP Service Enable or Disable the SNMP service Trap Server Address Enter the trap server address for sending SNMP traps Read Community Name String value that is used as a password to request information via SNMP...
  • Page 72 Chapter 4 Web Interface FGW4148-16S/32S/48S User Manual Table 49 TR069 Field Name Description ACS parameters TR069 Enable Enable or Disable TR069 CWMP Enable or Disable CWMP ACS URL ACS URL address User Name ACS username Password ACS password Periodic Inform Enable the function of periodic inform or not.

  • Page 73: Diagnosis

    Chapter 4 Web Interface FGW4148-16S/32S/48S User Manual Diagnosis In this page, user can do packet trace, ping test and traceroute test to diagnose the device’s connection status. Table 50 Diagnosis Description 1. Packet Trace Users can use the packet trace feature to intercept packets which traverse the device. Click the Start button to start home gateway tracking and keep refreshing the page until the message trace shows to stop, click the Save button to save captured packets.

  • Page 74: Operating Mode

    Chapter 4 Web Interface FGW4148-16S/32S/48S User Manual Operating Mode Table 51 Operating mode Description Choose the Operation Mode as Basic Mode or Advanced Mode System Log Table 52 System log Description If you enable the system log in Status/syslog webpage, you can view the system log in this webpage.

  • Page 75: Reboot

    Chapter 4 Web Interface FGW4148-16S/32S/48S User Manual Reboot Press the button to reboot the device.

  • Page 76: Chapter 5Troubleshooting Guide

    Chapter 5 Troubleshooting Guide This chapter covers:  Configuring PC to get IP Address automatically  Cannot connect to the Web  Forgotten Password...

  • Page 77: Configuring Pc To Get Ip Address Automatically

    Chapter 5 Troubleshooting Guide FGW4148-16S/32S/48S User Manual Configuring PC to get IP Address automatically Follow the below process to set your PC to get an IP address automatically: Step 1 : Click the “Start” button Step 2 : Select “control panel”, then double click “network connections” in the “control panel”...

  • Page 78: Forgotten Password

    Chapter 5 Troubleshooting Guide FGW4148-16S/32S/48S User Manual Cannot connect to the Web Solution:  Check if the Ethernet cable is properly connected  Check if the URL is correct. The format of URL is: http:// the IP address  Check on any other browser apart from Internet explorer such Google ...

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