Appendix A: Service Information - Mackie FreePlay LIVE Owner's Manual

Appendix A: Service Information

If you think your FreePlay LIVE has a problem, please check
out the following troubleshooting tips and do your best to
confirm the problem. Visit the Support section of our website
(www.mackie.com/support) where you will find lots of useful
information such as FAQs and other documentation. You may
find the answer to the problem without having to part with your
FreePlay LIVE.
Troubleshooting
No power
• Our favorite question: Is it plugged in? Make sure
the included power adapter is securely fastened
to both the FreePlay LIVE and AC outlet.
• Our next favorite question: Is the power switch on?
If not, try turning it on.
• Are the meters on the top panel illuminated?
• Is the battery charged?
No sound
• Is the level of the input source turned all the way down?
Verify that all the volume controls in the system are
properly adjusted. Look at the level meter to ensure that
the FreePlay LIVE is receiving a signal.
• Is the signal source working? Make sure the connecting
cables are in good repair and securely connected at both
ends. Make sure the output level control of the source
is turned up sufficiently.
• Make sure the source(s) are not turned off or muted.
If you find something like this, make sure the level is
turned down before disengaging the offending switch.
Poor sound
• Is it loud and distorted? Make sure that you're not
overdriving a stage in the signal chain. Verify that
all level controls are set properly.
• Is the input connector plugged completely into the jack?
Be sure all connections are secure.
12
FreePlay LIVE
Noise
• Make sure all connections to the FreePlay LIVE are good
and sound.
• Make sure none of the cables are routed near AC cables,
power transformers, or other EMI-inducing devices.
• Is there a light dimmer or other SCR-based device on
the same AC circuit as the FreePlay? Use an AC line filter
or plug the FreePlay into a different AC circuit.
Hum
• Try disconnecting the cable connected to the main input
jack. If the noise disappears, it could be a "ground loop,"
rather than a problem with the FreePlay. Try some of
the following troubleshooting ideas:
• Use balanced connections throughout your system
for the best noise rejection.
• Whenever possible, plug all the audio equipment's
line cords into outlets which share a common
ground. The distance between the outlets and the
common ground should be as short as possible.
Bluetooth Issues
• Please email or call Technical Support if you
are having Bluetooth connection issues:
o mackie.com/support-contact
o 1-800-898-3211
Repair
For warranty service, refer to the warranty information
on page 16.
Non-warranty service is available at a factory-authorized
service center. To locate the nearest service center, visit
www.mackie.com/support/service-locator. Service for
FreePlays living outside the United States may be obtained
through local dealers or distributors.
If you do not have access to our website, please call our Tech
Support department at 1-800-898-3211 (normal business hours,
Pacific Time), to explain the problem. They will tell you where
the nearest factory-authorized service center is located in your
area.