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Welcome to GreatCall! Thank you for choosing the GreatCall Touch3. We’ve made it easy for you to stay connected to friends and family with the simplicity of GreatCall. Additionally, our service professionals and health and safety services are designed to keep you protected, connected and in control of your life.
Key Items in the Box The GreatCall Touch3 box you received includes everything you need to get started: Wall Charger User Guides USB Cable The GreatCall Touch3 2 Quick-Start Guide...
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GreatCall Touch3 – your easy-to-use smartphone with the Battery pre-installed Wall Charger – allows you to charge your phone using any wall outlet USB Cable – allows you to connect your phone to the Wall Charger or a computer with a USB port User Guides –...
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The Front of your Touch3 Front-facing Camera Earpiece Power/Lock Button Display Menu Button Back Button Home Button 4 Quick-Start Guide...
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Front-facing Camera – allows you to take pictures or videos Earpiece – lets you hear the caller loud and clear Power/Lock Button – allows you to lock and unlock your phone as well as power it on and off Display – shows all the information you need to operate your Touch3 Menu Button ( ) –...
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The Back of your Touch3 Headset Jack Battery Cover Release Speaker Main Camera Volume Button Battery Cover Microphone Power Connector 6 Quick-Start Guide...
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Headset Jack – allows you to connect a Stereo Headset to safely make calls hands- free or listen to music Battery Cover Release – allows you to remove the Battery Cover to replace the Rechargeable Battery or insert a microSD card to expand storage capacity Speaker –...
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Turning your Phone On and Off Your phone is off if the Display does not turn on when the Home Button or Power/Lock Button are briefly Power/Lock pressed. Button Turning On your Phone PRESS AND HOLD the Power/Lock Button on the right side of your phone until the Display turns on.
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Turning Off your Phone 1. PRESS AND HOLD the Power/ Lock Button on the right side of the phone until the “Phone options” screen appears. 2. TAP the Power off ( ) option on the Display. The phone will ask if you want to proceed. 3.
Activating your Touch3 Before using your phone for the first time, it needs to be activated. The Setup Wizard built into your phone will help guide you through this process. 1. Power on your phone. 2. TAP Next at the “Welcome”...
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IMPORTANT: TAP the “Easy-to- use GreatCall” option and then TAP Next. 5. TAP the option that best describes where the phone was purchased. Continue following the on-screen instructions until you have successfully activated your phone. 11 Quick-Start Guide...
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IMPORTANT: To ensure you get started quickly, please select “Easy-to-use GreatCall” at the “Choose your home screen” step before TAPPING Next. Easy-to-use GreatCall gives you a simplified experience. If you accidentally selected “Advanced Android”, you can TAP the Back Button ( ) to change your selection.
Charging the Battery Your phone is powered by a Rechargeable Battery which has been built-in for your convenience. Before using your phone for the first time, it is recommended that you fully charge the battery. A Wall Charger is included with your phone. 1.
Battery Level Indicator The battery level is represented as a colored battery icon at the top right of the Display in the Status Bar. You will also find a larger battery level indicator Charging on the Lock Screen (see page 18 for more information).
Navigation Buttons At the bottom of your Touch3 you will find three buttons that are used frequently to navigate around your phone. 1. Menu Button ( ) – this gives you additional options for the screen you are actively viewing. Details on additional options available for certain screens will be covered later in this User Guide.
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Menu Button Home Button Back Button NOTE: If you get lost while navigating through your phone, just PRESS the Home Button to take you back to the Home Screen. If you PRESS AND HOLD the Home Button your most recently opened Apps will appear. TAP the App you would like to go to or tap the Back Button ( ) to close.
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Using the Lock Screen Your phone is equipped with a Lock Screen that appears when your phone is not in use to prevent accidental dialing. Lock Screen Features • Current Time and Date • Your Phone Number • Battery Level – displays your current battery charge level •...
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Current Time, Date Battery Level and Your Phone Number 5Star Button Missed Events Unlock Buttons 18 Quick-Start Guide...
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Unlocking your Phone If the Display is off, you can PRESS the Power/Lock Button to display the Lock Screen: • At the Lock Screen, TAP 1 , 2 , then 3 in order. 19 Quick-Start Guide...
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Locking your Phone Lock your phone if you are no longer using it to save power and prevent accidental dialing: • On any screen, PRESS the Power/Lock Button until the Display turns off. NOTE: If your phone hasn’t been used after several minutes, it will automatically lock and turn off the Display to save power and extend the battery life.
Dialing a Number Making phone calls is easy on your Touch3. Make sure you are in an area where cellular service is available. Check that the signal strength icon ( ) in the Status Bar has at least one bar. More bars in the signal strength icon ( ) mean a stronger and clearer connection.
Answering or Ignoring a Call When receiving an incoming call, two icons appear on your screen. Answering the Call • PRESS AND HOLD the Green Phone Button ) and DRAG it to the right. Ignoring the Call • PRESS AND HOLD the Red Phone Button ( )and DRAG it to the left.
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Shake for Help If you need help with commonly used features on your Touch3, you can shake your phone at any time to bring up the Help Bubble. TAP anywhere inside the Help Bubble to open the Help Guide. Here you will find useful help topics such as how to make and receive calls, access your Voicemail and use the Camera.
Getting More Information GreatCall customers have access to two unique websites that are easy to navigate and explore: greatcall.com and mygreatcall.com. The main GreatCall website, greatcall.com, is the place to learn more about the company, read about new services available, shop for accessories and get answers to frequently asked questions.
GreatCall Customer Service If you have any questions or comments, use any of these ways to contact us: • Send us an email at customerservice@greatcall.com • Call us toll-free at 1-800-733-6632 • Write to us at GreatCall Customer Service P.O. Box 4428 Carlsbad, CA 92018 26 Quick-Start Guide...
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