Corsair ONE Instruction Manual page 15

Returning Your Product for Repair
You can submit your RMA request on-line at http://support.corsair.com. Upon repair authorization of your
CORSAIR ONE, by CORSAIR Technical Support, we will provide you with a Return Merchandise Authorization
Number (RMA#) as well as return instructions. A valid proof of purchase is required for RMA processing (i.e. receipt,
invoice, copy of credit card statement).
Do not return your product without prior approval from CORSAIR. Any product returned without a valid, unique
RMA# will be refused and returned to the sender at the sender's expense. To avoid problems at the time of receipt,
clearly write your RMA# on the outside of the package and include a copy of your RMA confirmation e-mail within
the package.
Preparing your system for shipment:
Prior to shipping the system for repair, back up all data and remove all confidential, proprietary and personal
information from the unit. Remove any external add-on equipment or removable media such as, flash drives, CDs,
etc.
CORSAIR is not responsible for any of your confidential, proprietary, or personal information; lost or corrupted data;
or damaged or lost removable media.
If your system is password protected, please kindly disable the password prior to shipping your device.
As a part of the repair process, all software on the system will be reset to original specifications. CORSAIR is not
responsible for loss su ered by you because of any data left on your system that is shipped to CORSAIR for repair,
and CORSAIR will not be responsible for restoration or reinstallation of any programs or data.
CORSAIR ONE RMA Return Addresses
We have multiple RMA Repair locations worldwide. Your CORSAIR ONE RMA confirmation will specify the specific
return address you must use when sending your RMA package. This will be your standard return location and should
not be changed without prior approval from CORSAIR. Any packages received at an unauthorized location may be
refused and returned to the sender at the sender's expense.
CORSAIR ONE Return Shipping
At no cost, CORSAIR will mail to you a return shipping package with a return shipping label. The packaging material
includes a box, protective foam and a polyethylene bag. Detailed packaging instructions are provided. A CORSAIR
logistics partner will provide shipping of the product from you to the repair center and back to you at no cost.
All packages that arrive with any external damage and appear will be assessed during the repair process. CORSAIR
is not responsible for damage incurred during shipping to our RMA receiving locations if the unit is not properly
packed.
CORSAIR Warranty Periods
CORSAIR ONE comes with a 2-year hardware warranty
CORSAIR o ers a 1 year hardware warranty for certified refurbished CORSAIR ONE products.
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