1. Manuals
  2. Brands
  3. Virgin Pulse Manuals
  4. Cordless Telephone
  5. VP-13
  6. Owner's manual

Virgin Pulse VP-13 Owner's Manual

2.4ghz cordless phone with digital answering machine
Hide thumbs
Table of Contents

Advertisement

Quick Links

Download this manual
1.877.4VPULSE or www.virginpulse.com
1

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the VP-13 and is the answer not in the manual?

Questions and answers

Alex Koodrin
June 5, 2025

What is the value of a Virgin Pulse LLC model no VP-13?

0

Related Manuals for Virgin Pulse VP-13

Summary of Contents for Virgin Pulse VP-13

  • Page 1 1.877.4VPULSE or www.virginpulse.com...
  • Page 2 INTRODUCTION Congratulations! You’ve just bought the sexiest cordless phone on the planet. Of course, we may be biased. But consider this: With an attachable belt clip and headset jack, you don’t have to pin the phone between your neck and shoulder to have your hands free. Then again, you may never want to take your hands off of this phone once you see how good it feels.

  • Page 3: Table Of Contents

    TABLE OF CONTENTS HEADING ......................................Page IMPORTANT FEATURES .................................................... 4 IMPORTANT SAFETY INSTRUCTIONS ............................................ 5 EQUIPMENT APPROVAL INFORMATION ..........................................8 HEARING AID COMPATIBILITY ................................................9 INTERFERENCE INFORMATION ..............................................10 BEFORE YOU BEGIN ...................................................... 11 TELEPHONE JACK REQUIREMENTS ............................................12 DIGITAL SECURITY SYSTEM ................................................12 IMPORTANT INSTALLATION INFORMATION ........................................

  • Page 4: Important Features

    IMPORTANT FEATURES Your Cordless ID phone stores and displays specific information, provided by your local telephone company, to subscribers of Caller ID or similar caller identification services. Your Cordless ID phone enables you to: • Identify callers before you answer the phone. •...

  • Page 5: Important Safety Instructions

    IMPORTANT SAFETY INSTRUCTIONS Some of the following information may not apply to your particular product; however, when using telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following: Read and understand all instructions.
  • Page 6 16. Use caution when installing or modifying telephone lines to prevent electrical shock and/or fire. 17. Unplug this product from the wall outlet and refer servicing to qualified service personnel under the following conditions: A. When the power supply cord or plug is damaged or frayed. B.

  • Page 7: Save These Instructions

    7. When replacing battery(ies), all batteries should be replaced at the same time. Mixing fresh and discharged batteries could increase internal cell pressure and rupture the discharged battery(ies). (Applies to products employing more than one separately replaceable primary battery.) 8. When inserting battery(ies) into this product, the proper polarity or direction must be observed. Reverse insertion of battery(ies) can cause damage that may result in leakage or explosion.

  • Page 8: Equipment Approval Information

    EQUIPMENT APPROVAL INFORMATION Your telephone equipment is approved for connection to the Public Switched Telephone Network and is in compliance with parts 15 and 68, FCC Rules and Regulations and the Technical Requirements for Telephone Terminal Equipment published by ACTA. Notification to the Local Telephone Company On the bottom of this equipment is a label indicating, among other information, the US number and Ringer Equivalence Number (REN) for the equipment.

  • Page 9: Hearing Aid Compatibility

    The telephone company may make changes in its communications facilities, equipment, operations or procedures where such action is required in the operation of its business and not inconsistent with FCC Rules and Regulations. If these changes are expected to affect the use or performance of your telephone equipment, the telephone company must give you adequate notice, in writing, to allow you to maintain uninterrupted service.

  • Page 10: Interference Information

    INTERFERENCE INFORMATION This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference; and (2) This device must accept any interference received, including interference that may cause undesired operation.

  • Page 11: Before You Begin

    BEFORE YOU BEGIN Parts Checklist Your package includes these items: Base Unit Handset Belt Clip Wall Mount Bracket Product Manual/ Battery Line Cord AC Adaptor Quick Start Guide/ Warranty Card 1.877.4VPULSE or www.virginpulse.com...

  • Page 12: Telephone Jack Requirements

    Telephone Jack Requirements To use this phone, you need an RJ11C type modular telephone jack, which might look like the one pictured here, installed in your home. If you don’t have a modular jack, call your local phone company to find out how to get one installed. Wall Plate Modular telephone...

  • Page 13: Important Installation Information

    IMPORTANT INSTALLATION INFORMATION • Never install telephone wiring during a lightning storm. • Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations. • Never touch uninsulated telephone wires or terminals, unless the telephone line has been disconnected at the network interface.

  • Page 14: Installing The Battery

    INSTALLING THE BATTERY Remove the battery compartment door on the handset. Push down on top of door and slide out. 2. Insert the battery pack, and connect the battery plug into the jack inside the compartment. 3. Put the battery compartment door back on and set the handset aside. Push down Battery jack Battery plug...

  • Page 15: Installing The Phone

    INSTALLING THE PHONE Your telephone should be placed on a level surface such as a desk or table top, or you can mount it on a wall. A wall mounting bracket is packaged with your phone. ( NOTE: For desktop charging only, the handset may be charged facing up or down. ) Connecting to the Telephone and Power Lines •...
  • Page 16 Connecting the AC (Electrical) Power • Plug the power supply cord into the power jack on the back of the base and the other end into an electrical outlet. The charge/in use indicator turns on to when the handset is placed on the base cradle.
  • Page 17 Wall Mounting ( NOTE: For best results, before you hang the phone on the wall, charge the phone on a flat surface. ) Connect the power and phone cords to the base unit. Make sure to feed the phone cord through the rectangular opening in wall mount.

  • Page 18: Phone Set Up

    PHONE SET UP There are five programmable menus available: Language, Area Code, Ringer Tone, Tone/ Pulse Dialing, and Default Setting. Language Setting Selection Press the flash/program button until “1 ENG 2 FRA 3 ESP” shows in the display (1 ENG = English, 2 FRA = French, 3 ESP = Spanish). “ 1 ENG ” is the default setting. 2.
  • Page 19 3. Press flash/program to store selection. Tone/Pulse Dialing Selection Press the flash/program button until “ 1 TONE 2 PULSE” shows in the display. “ 1 TONE” is the default setting. 2. Use the cid/vol UP or DOWN button or the handset number pad to move the arrow to “1 TONE”...

  • Page 20: Cordless Phone Basics

    CORDLESS PHONE BASICS BASE UNIT PHONE 1.877.4VPULSE or www.virginpulse.com...
  • Page 21 Receiving a Call Check the display to see who is calling. 2. Press the talk button. Making a Call To make a call, press the talk button before you dial and press it again to hang up. Or you may dial a number, and then press the talk button. Redial While the phone is on, press the redial button to quickly redial the last number you dialed (up to 32 digits).
  • Page 22 Channel Button While talking, you might need to manually change the channel in order to get rid of static. Press and release the ch/delete button to advance to the next clear channel. Temporary Tone This feature is useful only if you have pulse dialing service. Temporary Tone Dialing enables pulse (rotary) service phone users to access touch-tone services offered by banks, credit card companies, etc.
  • Page 23 Ringer Switch The RINGER switch must be ON for the handset to ring during incoming calls. Volume While the phone is ON, use the cid/vol UP or DOWN button to adjust the receiver volume. Press the UP button to increase the volume and the DOWN button to decrease the volume.

  • Page 24: Caller Id Features

    CALLER ID FEATURES Caller ID (CID) is a service available from your local telephone company. For Caller ID to work on this system, you must subscribe to Caller ID service. To receive Caller ID information for a Call Waiting call, you must subscribe to the combined Caller ID Call Waiting service.
  • Page 25 Receiving and Storing Calls When you receive a call, the caller’s information is transmitted by the phone company to your Caller ID telephone between the first and second ring. When the memory is full, a new call automatically replaces the oldest call in memory. “NEW “...
  • Page 26 3. Press the desired memory location. For example, press the number 1 key to store the record in memory location 1. You will hear a confirmation tone. Replacing an Existing Memory Location with a New CID Record: Repeat steps 1 through step 3 in Transferring CID Records To Memory. 2.
  • Page 27 Dialing a Caller ID Number Make sure the phone is OFF (not in talk mode). 2. Use the cid/vol UP or DOWN buttons to display the desired Caller ID record. 3. Press talk. The number dials automatically. Changing the CID Number Format The format button lets you change the format of the displayed CID number.
  • Page 28 Storing a Name and Number in Memory Make sure the phone is OFF (not in talk mode). 2. Press the mem button. 3. Press the desired memory location (0 through 9). 4. Press the mem button again. The display shows “ENTER NAME”. ( NOTE: If you don't want to enter a name, skip step 5.
  • Page 29 Changing a Stored Number Repeat steps 1 through 7 in “Storing a Name and Number in Memory” section. 2. Press the mem button, and “REPLACE MEMO?” shows in the display. 3. Press the mem button to store the number. You will hear a confirmation tone. Storing a Redial Number Repeat steps 1 through 6 in “Storing a Name and Number in Memory”...
  • Page 30 2. Press mem button. 3. Use the cid/vol UP or DOWN buttons to scroll through the numbers stored in memory until the desired number is shown. 4. Press talk. The numbers dial automatically. ( IMPORTANT: If you make test calls to emergency numbers stored in memory, remain on the line and briefly explain the reason for the call to the dispatcher.
  • Page 31 Chain Dialing from Memory Use this feature to make calls which require a sequence of numbers such as using a calling card for a frequently called long distance number. Basically, you dial each part of the sequence from memory. The following example shows how you can use chain dialing to make a call through a long distance service: The Number For Memory Location...

  • Page 32: Digital Answering Machine

    DIGITAL ANSWERING MACHINE Features Your Virgin Digital Telephone Answering System is a sophisticated fully digital message center. Fully digital means the TAD (Telephone Answering Device) stores all messages on a computer chip. This gives you advanced capabilities over tape-based answering machines. For example, you can save or delete individual messages.
  • Page 33 Remote Operation Lets you use a touch-tone phone to operate the TAD while you are away from your home or office. Programmable Remote Lets you set your own 3-digit security code for remote Operation Security Code operation. Remote Answer-On Lets you call the TAD from a remote location and set it to answer calls.

  • Page 34: Telephone Answering Device Set-Up

    TELEPHONE ANSWERING MACHINE SET-UP Turning the TAD On/Off To turn on the TAD, simply press ans on. The TAD announces “Answering Machine is on”. To turn off the TAD, press ans on again. The TAD announces “Answering Machine is off”. Notes: •...
  • Page 35 Hold down time until the TAD announces the day of the week (about 3 seconds). For example TAD says “Sunday” and the display shows 00. Display Day of the Week Sunday Monday Tuesday Wednesday Thursday Friday Saturday Press skip or repeat to set the day.
  • Page 36 Recording the Outgoing Messages (OGM) The TAD has a built-in outgoing message that says,”You’re talking to machine, you know what to do.” Use this message or record your own. OGM 1 - After playing your outgoing message (either the built-in message or one you record), the TAD lets callers record a message of up to 2 minutes.

  • Page 37: Telephone Answer Device

    Setting the Number of Rings ring select on the right side of the base unit how long the TAD waits before it answers a call. Slide the switch to the appropriate position. The TAD answers after three rings. The TAD answers after five rings TELEPHONE ANSWERING DEVICE Setting the TAD to Answer Calls To set the TAD to answer calls press ans on.
  • Page 38 Screening Calls To screen your calls, let the TAD answer. Listen to the caller’s message through the TAD’s speaker . If you decide to answer the call pick up any phone connected to the same phone line as the TAD. The TAD stops recording and resets to answer the next call. Call screening can also be done on handset.
  • Page 39 2. During message playback, you can repeat the current message, or skip backward or forward to the next message. ( Notes: When you press to repeat the current message, or to skip to the next message, the message can be deleted. ) •...
  • Page 40 Remote Operation While you are away from your home or office you can use a touch-tone phone to enter your remote operation security code and do any of the following: • Listen to your message • Turn on/off the TAD Changing the Remote Operation Security Code To use your TAD from a remote telephone you must first enter a 3-digit remote operation security code.
  • Page 41 Operating the TAD From a Remote Location DIAL YOUR PHONE NUMBER. Even if the TAD is not set to answer calls, it will answer after 10 rings. 2. During the outgoing message plays, enter your remote operation security code. ( Note: A pause of 8 seconds between digits or no entry within 8 seconds will cause the TAD to hang up.
  • Page 42 Notes: If you hang up while the TAD is playing back the message, the TAD might not recognize that you hung up. If someone calls while the TAD continues to play the messages, the caller will hear a busy signal. We recommend that you play the message or skip forward through the messages using remote commands until the TAD announces “Thank you for calling, Goodbye.”...

  • Page 43: Headset And Belt Clip Operation

    HEADSET AND BELT CLIP OPERATION Connecting an Optional Headset to the Handset The handset can be used with an optional headset for hands free operation. Connect the headset to the HEADSET jack on the side of the handset. The handset receiver and microphone are disabled when the headset is connected.

  • Page 44: Changing The Battery

    CHANGING THE BATTERY Make sure the telephone is OFF before you replace the battery. Remove the battery compartment door by pushing down on the top of the door and sliding out.. 2. Disconnect the battery plug from the jack inside the battery compartment and remove the battery pack from the handset.

  • Page 45: General Product Care

    • To reduce the risk of fire or personal injury, use only the battery listed in the Owner’s Manual. • Keep batteries out of the reach of children. • Remove batteries if storing phone without power for over 30 days. GENERAL PRODUCT CARE To keep your telephone working and looking good, follow these guidelines: •...

  • Page 46: Display Messages

    DISPLAY MESSAGES The following indicators show the status of a message or of the unit. INCOMPLETE DATA Caller information has been interrupted during transmission or the phone is excessively noisy. ENTER NAME Prompt telling you to enter a name for one of the 10 memory locations.
  • Page 47 REPT Repeat call message. Indicates that a new call from the same number was received more than once. NO DATA No Caller ID information was received. MESSAGE WAITING Indicates a message is available DELETED Prompt indicating the Caller ID/Memory record is erased. BLOCKED CALL The name and number of a calling person has been blocked from transmission.

  • Page 48: Handset Sound Signals

    HANDSET SOUND SIGNALS Signal Meaning A long warbling tone Signals an incoming call (with ringer on) One short beep and one long beep Page signal One beep every 7 seconds Low battery warning Two long beeps Confirmation tone Three short beeps Error tone Ring tone 1 Melody 1...

  • Page 49: Troubleshooting Tips

    TROUBLESHOOTING TIPS No Display • Is battery fully charged? Charge the battery for 12 hours or replace the battery. Make sure the battery is properly installed and connected. • If you are using AC (electrical) power, make sure that the unit is connected to a non- switched electrical outlet.
  • Page 50 Dial tone is OK, but can't dial out • Make sure the tone/pulse setting is programmed correctly. Handset does not ring • Make sure the RINGER switch on the handset is turned to ON. • You may have too many extension phones on your line. Try unplugging some phones. •...
  • Page 51 • Make sure the AC adaptor is properly connected. • The TAD is full. Delete message. • The TAD is not turned on. Press ans on. The outgoing announcement distorted • Re-record the announcement, speaking in a normal is tone of voice about 8 inches from the TAD.
  • Page 52 Causes of poor reception • Aluminum siding on the exterior of your house . • Foil backing on insulation within your walls. • Heating ducts and other metal construction can shield the phone’s signals. • You’re too close to appliances such as microwaves, stoves, computers, etc. •...

  • Page 53: Service

    This product may be serviced only by the manufacturer or its authorized service agents. Changes or modifications not expressly approved by Virgin Pulse LLC could void the user’s authority to operate this product. For instructions on how to obtain service, refer to the warranty included in this guide or call customer service at 1.877.4VPULSE.

  • Page 54: Limited Warranty

    LIMITED WARRANTY 1 YEAR PARTS, 1 YEAR LABOR This product, except the battery, is warranted by Virgin Pulse to the original purchaser to be free from defects in material and workmanship under normal use for a period from the date of purchase of one year for parts and one year for labor.
  • Page 55 A PARTICULAR PURPOSE, SHALL EXTEND BEYOND THE WARRANTY PERIOD. THE REMEDY FOR THIS BREACH OF WARRANTY IS LIMITED TO SERVICING OR REPLACEMENT ONLY. IN NO EVENT SHALL VIRGIN PULSE BE LIABLE, WHETHER IN CONTRACT OR TORT (INCLUDING NEGLIGENCE), FOR DAMAGES IN EXCESS OF...
  • Page 56 Virgin item#VP-13 Made in China Products manufactured and distributed for, and under license from Virgin Enterprises Limited. Virgin Pulse is a trademark of Virgin Enterprises Limited, 2003. 1.877.4VPULSE www.virginpulse.com Customer Care Form: VP-13 IB - 00401 Rev 5/25/03 1.877.4VPULSE or www.virginpulse.com...

Table of Contents