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How to obtain Support: Contact the customer care
center by calling (855-368-0829) or going to (http://
www.alcatelonetouch.us). We have placed many self-
help tools that may help you to isolate the problem
and eliminate the need to send your wireless device
in for service. In the case that your wireless device
is no longer covered by this limited warranty due to
time or condition, you may utilize our out of warranty
repair options.
How to obtain Hardware Service within the terms of
this warranty: Create a user profile (alcatel.finetw.com)
and then create an RMA for the defective device. Ship
the device with a copy of the original proof of purchase
(e.g. original copy of the dated bill of sale, invoice) with
the owner's return address (No PO Boxes accepted),
wireless carrier's name, alternate daytime phone
number, and email address with a complete problem
description. Only ship the device. Do not ship the SIM
card, memory cards, or any other accessories such as
the power adapter. You must properly package and
ship the wireless device to the repair center. TCL
Communications Ltd. is not responsible for devices
that do not arrive at the service center or are damaged
in transit. Insurance is recommended with proof of
delivery. Upon receipt, the service center will verify the
warranty conditions, repair, and return your device to
the address provided in the RMA.
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