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About the service
Handong Hydro guarantees the product as the term below, per guided by the standard of
settlement for consumer conflicts (notified by KFTC). It is Handong Hydro that handles the service
upon occurrence of customer service request. The compensation decisions and relevant matter
notification will be given within 14 days after the service request.
Guarantee period
One year
Date of purchase
Customer
Name
Address
Salesperson
Name
Address
Non-paid service
When you use the product for business, the term of guarantee will be reduced by half.
Product related problems
Malfunction due to product defect
Malfunction due to consumer mistake
Impossible to repair due to malfunction
Unable to exchange the product
Producer lost the product the consumer
requested for a repair
Damage done during the delivery
after product purchase
In case of replacing a chlorine remover
within six months of purchase.
Paid service
Contents
None-malfunction
In case the product
has malfunction
due to consumer
mistakes
Other cases
WAR RA NT EE
Details
Loss of the product due to product transportation or house move
■
Inexperienced use of the product by consumer
■
Request for internal part washing service
■
Occurrence of malfunction due to consumer's inattention or re-assembling
■
Occurrence of malfunction due to wrong electricity voltage
■
Occurrence of malfunction or damage due to external shock or drop
■
Occurrence of malfunction due to a repair by companies or
■
customer service staffs other than from Handong Hydro and its staffs
Occurrence of malfunction due to the use of the expendable supplies or optional
■
components unassigned by Handong Hydro
Occurrence of malfunction due to disobedience of the instructions
■
written in the manual
Occurrence of malfunction due to natural disasters (lightning, fire, salt damage,
■
flood damage)
In case of the expiration of life span in expendable parts
■
In case of the component loss due to consumer's inattentiveness
■
Model Name
Telephone No.
Within the guarantee period After the guarantee period
Free repair
Free repair
Exchange or refund
Exchange or refund
Exchange
Exchange
Paid replacement
H
365
2
Paid repair
Paid repair
Paid repair
Paid repair
Exchange
N/A
Paid replacement
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