Calling Black Box; Shipping And Packaging - Black Box FX6412OA Manual

PLUG AND PLAY PHONE LINE MANAGER XLO (OUTGOING ONLY)

5.2 Calling Black Box

If you determine that your Plug and Play Phone Line Manager XLO is
malfunctioning, do not attempt to alter or repair the unit. It contains no user-
serviceable parts. Contact Black Box at 724-746-5500.
Before you do, make a record of the history of the problem. We will be able to
provide more efficient and accurate assistance if you have a complete description,
including:
• the nature and duration of the problem.
• when the problem occurs.
• the components involved in the problem.
• any particular application that, when used, appears to create the problem or
make it worse.

5.3 Shipping and Packaging

If you need to transport or ship your Plug and Play Phone Line Manager XLO:
• Package it carefully. We recommend that you use the original container.
• Please wrap the original box or similar-sized carton in bubble-wrap and place
in a second box for return shipping to prevent damage.
• If you are shipping the Plug and Play Phone Line Manager XLO for repair,
make sure you include everything that came in the original package. Before
you ship, contact Black Box to get a Return Materials Authorization (RMA)
number.
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