Troubleshooting - Whirlpool W10867906B Use And Care Manual

Troubleshooting

If you experience
Vibration or Off-Balance
Check the following for
proper installation or
see "Using Your
Washer" section.
Noises
Clicking or metallic
noises
Gurgling or humming
Humming
Water Leaks
Check the following for
proper installation:
Washer not performing as expected
Not enough water
in washer
12
First try the solutions suggested here to possibly avoid a service call.
Possible Causes
Feet may not be in contact with the
floor and locked.
Washer may not be level.
Load could be unbalanced.
Objects caught in washer drain
system.
Washer may be draining water.
Load sensing may be occurring.
Washer not level.
Fill hoses not attached tightly.
Fill hose washers.
Drain hose connection.
Check household plumbing for leaks
or clogged sink or drain.
Washer not loaded as
recommended.
Load not completely covered
in water.
Front and rear feet must be in firm contact with floor, and
washer must be level to operate properly.
Check floor for flexing or sagging. If flooring is uneven, a 3/4"
(19 mm) piece of plywood under your washer will reduce sound.
See "Level the Washer" in Installation Instructions.
Load dry items in loose heaps evenly around basket wall.
Adding wet items to washer or adding more water to basket
could unbalance washer.
Wash smaller loads to reduce imbalance.
Do not tightly pack. Avoid washing single items.
Use Bulky Items & Sheets cycle for oversized, non-absorbent
items such as jackets and small comforters. See "Cycle Guide."
See "Cycle Guide" and "Using Your Washer" in this Use and
Care Guide.
Empty pockets before washing. Loose items such as coins
could fall between basket and tub or may block pump.
It may be necessary to call for service to remove items.
It is normal to hear metal items on clothing such as metal snaps,
buckles, or zippers touch against the basket.
It is normal to hear the pump making a continuous humming
sound with periodic gurgling or surging as final amounts of
water are removed during the Drain & Spin cycle.
You may hear the hum of the sensing spins after you have
started the washer. This is normal.
Water may splash off basket if washer is not level. Check that
load is not unbalanced or tightly packed.
Tighten fill-hose connection.
Make sure all four fill hose flat washers are properly seated.
Pull drain hose from washer cabinet and properly secure it to
drainpipe or laundry tub.
Water can back up out of a clogged sink or drainpipe. Check all
household plumbing for leaks (laundry tubs, drain pipe, water
pipes, and faucets).
Improper loading can cause basket to be out of alignment
and cause water to splash off tub. See "Using Your Washer"
for loading instructions.
This is normal operation for an HE low-water washer. If the Water
Level knob is set to the Auto Sensing setting, the load will not be
completely under water. The washer senses load sizes and adds
the correct amount of water for optimal cleaning.
IMPORTANT: Do not add more water to washer. Adding water
lifts the items off the washplate, resulting in less effective
cleaning.
Use the Bulky Items & Sheets cycle or set the Water Level knob
to the Deep Water Wash setting. See "What's New under the
Lid" and "Cycle Guide" to match your load with the best cycle.
Run Clean Washer with affresh
and wash performance due to soil buildup in washer basket.
Solution
cycle to optimize the water level
®