HTC VIVE Pro HMD User Manual
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HTC VIVE Pro HMD User Manual

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VIVE Pro HMD User guide

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Summary of Contents for HTC VIVE Pro HMD

  • Page 1 VIVE Pro HMD User guide...

  • Page 2: Table Of Contents

    My controller won't turn on after I accidentally unplugged it during firmware update. What should I do? Play area What is the play area? Planning your play area Choosing the play area Setting up VIVE Pro HMD for the first time Setting up a standing-only play area...
  • Page 3 Contents Setting up a room-scale play area Resetting the play area Verifying your setup After setting up, how do I turn the VIVE system on? What is the recommended space for the play area? Can I include space occupied by furniture for the play area? Will VR apps for seated/standing-only experiences work with room-scale setup? How do I resolve download errors during VIVE Setup installation? I can't complete the room setup.
  • Page 4 About this guide About this guide In this user guide, we use the following symbols to indicate useful and important information: This is a note. A note often gives additional information, such as what happens when you choose to do or not to do a certain action. A note also provides information that may only be applicable to some situations.

  • Page 5: Unboxing

    Unboxing Unboxing What's inside the box? Your VIVE Pro HMD comes with the following items, which you'll use to experience immersive VR environments: Main component Accessories Headset § Headset cable (attached) § Face cushion (attached) § Cleaning cloth § Earphone hole cap (2) Link box §...

  • Page 6: Headset And Link Box

    Headset and link box Headset and link box Headset About the VIVE Pro HMD The headset is your window to the VR environment. The headset has sensors that are tracked by the base stations. The sensors on the headset are sensitive. Do not cover or scratch the sensor lenses, including the proximity sensor.
  • Page 7 Headset and link box Back Headset cable clip Headset cable Volume button Adjustment dial Head pad Mic mute button Bottom and inner Nose rest Lens distance button Interpupillary distance (IPD) knob Face cushion Proximity sensor Lenses...
  • Page 8 Headset and link box Putting on the VIVE Pro HMD Before putting on the headset, make sure that you've peeled off the protective film from the lenses. Loosen the strap by rotating the adjustment dial counter-clockwise, and then detach the Velcro fastener on the top band.
  • Page 9 Headset and link box Rotate the adjustment dial clockwise until the headset fits snugly, and then reattach the Velcro fastener on the top band.
  • Page 10 Headset and link box Adjust the earphones to a comfortable position over your ear, and then press the earphones towards your ears until they're properly in place. Make sure that the headset cable passes through the cable clip at the back of the headset, and is positioned straight down your back.
  • Page 11 Headset and link box Adjusting the IPD on the headset Interpupillary distance (IPD) is the distance between the center of the pupils in your eyes. A quick way to get an estimate is by facing a mirror and holding a millimeter ruler against your brow. Use this measurement as a guide to adjust the distance between the lenses of the headset so that you'll have a better viewing experience.
  • Page 12 Headset and link box Can I wear my prescription glasses while using VIVE Pro? Most glasses fit inside the headset. If you wear large prescription glasses, adjust the lens distance to increase the space in the headset. Make sure that no part of your glasses scratch the headset lenses. Adjusting the lens distance on the headset If you wear large prescription glasses or have long eyelashes, you may need to increase the lens distance further from your face.
  • Page 13 Headset and link box Replacing the face cushion You can remove the face cushion to clean it. For more information, see Cleaning the face cushion on page 26. To remove the face cushion, peel off starting from both ends of the face cushion until it detaches from the headset.
  • Page 14 Headset and link box Connecting a USB device to the VIVE Pro HMD You can connect a USB Type-C compatible third-party device to VIVE Pro HMD using a USB cable. Peel off the face cushion starting from both ends until it detaches from the headset.
  • Page 15 Headset and link box Insert the cable connector of the device to the USB Type-C port on the headset. Align and push the tabs of the compartment cover onto their corresponding holes. Replace the face cushion by inserting its tab into the slot on the headset, and then aligning the hook and loop strips.
  • Page 16 Headset and link box Removing the headset earphones If you need to, you can remove the headset earphones. Peel off the side cushions on the strap near the earphones. Use a cross-shaped screwdriver (PH00) to detach the earphone from the strap.
  • Page 17 Headset and link box Gently pull each earphone until it detaches from the strap and then set it aside. Replace the cap with the screw you removed earlier. After detaching the earphones, make sure to put it in a safe place. Do not squeeze or press down the earphones.
  • Page 18 Headset and link box Replacing the headset earphones You can use your own USB Type-C compatible audio earphones with the VIVE Pro HMD. If you want to use compatible 3.5mm audio earphones, you'll need a type-C to 3.5mm audio adapter.
  • Page 19 Headset and link box Pry open the compartment cover from its flap, and then pull the cover out to access the ports on the headset. Insert the cable connector of your earphones on the USB Type-C port.
  • Page 20 Headset and link box Align and push the tabs of the compartment cover onto their corresponding holes. Replace the face cushion by inserting its tab into the slot on the headset, and then aligning the hook and loop strips. Reattaching the head pad on the headset strap Always make sure that the head pad is attached to the headset.
  • Page 21 Headset and link box Press the tabs on the head pad's right side into the slots on the headset strap to lock the tabs in place. Gently bend the base of the head pad's left side to align its tabs with the slots on the headset strap.

  • Page 22: Link Box

    Headset and link box Click Update headset firmware. The firmware update will start automatically. Do not unplug any cables from the headset, link box, or your computer any time before the firmware update is complete. Doing so could result in a firmware error. When the update is complete, click Done.
  • Page 23 Headset and link box DisplayPort port USB 3.0 port Connecting the headset to your computer Connect the USB 3.0 cable, DisplayPort cable, and power adapter cable on their corresponding slots on the link box. Plug the power adapter into an electrical outlet. Insert the opposite end of the USB 3.0 cable on your computer's USB port.
  • Page 24 Headset and link box Can I use a laptop with VIVE Pro? As long as your laptop meets the system requirements, you can use it with VIVE Pro. If your laptop does not have a DisplayPort port but has a Mini DisplayPort port instead, you can purchase a Mini DisplayPort-to-Mini DisplayPort 1.2 or newer cable, and then connect it to the link box and to your laptop.

  • Page 25: Product Care And Repair

    Headset and link box Product care and repair Caring for your VIVE Pro Follow these tips to properly care for your VIVE Pro. § Keep the headset lenses away from sharp objects, including cable tips. This will prevent the headset lenses from being scratched. §...
  • Page 26 Headset and link box Cleaning the face cushion Before cleaning the face cushion, remove it first from the VIVE Pro headset. For details, Replacing the face cushion on page 13. When cleaning the face cushion, remember to: § Dampen a clean smooth cloth with cold water and gently wipe the area you want to clean.
  • Page 27 Headset and link box How do I prepare the headset if I'm returning it for repair? Before sending in the headset for repair, remove the following accessories and store them for safekeeping: Face cushion Compartment cover Headset cable Follow these steps to properly detach the accessories from the headset: Peel off the face cushion starting from both ends until it detaches from the headset.
  • Page 28 Headset and link box § Unplug the headset cable. After removing the accessories, the headset you'll send for return should look like the following:...
  • Page 29 Headset and link box How do I reassemble the headset after repair? After receiving your repaired headset, properly attach the accessories before using your headset again. § Reconnect the headset cable. 1. Press and hold the lens distance button on the headset, and then pull out the visor to its farthest point.
  • Page 30 Headset and link box 5. Loop the cable around the band of the strap next to it. The stopper on the headset cable should be positioned before the ridge. Make sure that the headset cable passes through the ridge and the cable clip at the back of the headset. Replace the compartment cover.

  • Page 31: Troubleshooting

    Headset and link box Troubleshooting What can I do to troubleshoot the headset? Try these troubleshooting suggestions. Option Description Check the § If the LED is not lit, try connecting the link box to a different power outlet. headset’s LED §...
  • Page 32 Headset and link box What can I do when the status light on the headset indicates an error? If you see that the status light is red, try these methods to resolve the issue: § Disconnect and reconnect the headset cable on the link box. §...
  • Page 33 Headset and link box Restart the link box by pressing the Power button to turn it off, and then pressing the Power button again to turn it back on. On your computer, you might see a notification that drivers are being installed. Wait for the installation to finish. Restart the SteamVR app.
  • Page 34 Can I use the type-C USB earphones that came with my HTC phone? Type-C USB earphones such as from HTC U11 are compatible with Vive. However, HTC accessories such as the type-C to 3.5mm adapter currently only works with smart phones.
  • Page 35 Headset and link box What should I do if there's cracking noise from the headset earphones? When this happens after the headset reactivates from standby mode, unplug and replug the USB 3.0 cable on the link box. What can I do if the headset connection status is unstable? Make sure that you're not connecting to a USB port on your computer that's labeled for a specific function, such as for USB BIOS Flashback, by its manufacturer.

  • Page 36: Base Stations

    Base stations Base stations About the VIVE base stations The hardware may be purchased separately from the Accessories tab on www.vive.com/ product/. § The base stations beam signals to the headset and controllers. Do not cover the front panel with any material. §...

  • Page 37: Installing The Base Stations

    Base stations Installing the base stations The hardware may be purchased separately from the Accessories tab on www.vive.com/ product/. Before installing the base stations, decide first whether you want to set up a room-scale or seated/standing-only play area. See Planning your play area on page 52.
  • Page 38 Base stations Once turned on, do not move or adjust the angles of the base stations as it could disrupt the tracking process. Otherwise, you will need to set up the play area again.

  • Page 39: Tips For Setting Up The Base Stations

    Base stations Tips for setting up the base stations The hardware may be purchased separately from the Accessories tab on www.vive.com/product/. You may set up the base stations in a way that's suitable for your place. For best results, you may follow these recommendations: §...

  • Page 40: Using The Mounting Kit

    Base stations Using the mounting kit For best results, install the base stations using a mounting kit. If you previously bought first- generation VIVE hardware, the mounting kit is provided as an in-box item. Otherwise, you can separately purchase a similar mounting kit from a third-party supplier. You will need a screwdriver or drill to install the mounts.

  • Page 41: Updating Base Station Firmware Via Cable Connection

    Select Put Base Station in Standby mode when VR is not in use. If the base stations do not go on standby mode when VIVE Pro HMD is not in use, turn the base stations off and then on again.
  • Page 42 Base stations Do one of the following: § Click Devices. Click Update Firmware, and then select the base stations. § If you see the icon, mouse over it to check if the firmware is out of date. If so, click Update base station firmware.

  • Page 43: What Does The Status Light On The Base Stations Mean

    Base stations What does the status light on the base stations mean? The hardware may be purchased separately from the Accessories tab on www.vive.com/ product/. The status light shows: § Green when the base station is in normal mode § Blue when the base station is waiting to stabilize. If it remains in this state, check if it is mounted securely or on a surface that's not prone to vibration.

  • Page 44: Which Vive Hardware Are Compatible With My Base Stations

    Base stations No, they are not compatible. SteamVR Tracking 2.0 Base Stations have a different method of syncing. Use only the same versions of the base stations in your play area so that your setup will work correctly. Which VIVE hardware are compatible with my base stations? Use only the same version of base stations together.

  • Page 45: Are The Base Stations Covered By Warranty If Accidentally Damaged

    Base stations Are the base stations covered by warranty if accidentally damaged? The hardware may be purchased separately from the Accessories tab on www.vive.com/ product/. Please follow the recommended setup instructions for the base stations carefully, since product warranty does not cover accidental damage. Stop using the base stations if they are damaged, especially if its front panels are cracked.

  • Page 46: About The Vive Controllers

    Controllers Controllers About the VIVE controllers The hardware may be purchased separately from the Accessories tab on www.vive.com/ product/. Use the controllers to interact with objects in the VR world. The controllers have sensors that are tracked by the base stations. The sensors on the controllers are sensitive.

  • Page 47: Charging The Controllers

    Controllers Trigger Grip button Charging the controllers The hardware may be purchased separately from the Accessories tab on www.vive.com/ product/. You can check the battery level of the controllers when no apps are running, or when the System Dashboard is up. When the battery is low, the indicator will show a single red dot Charge each controller using the provided power adapters and USB cables.

  • Page 48: Attaching The Lanyards To The Controllers

    Controllers Attaching the lanyards to the controllers The hardware may be purchased separately from the Accessories tab on www.vive.com/ product/. Using the lanyards may help prevent the controllers from accidentally being dropped; however, please do not fling or violently throw the controller because the lanyard may break. While holding the controller, insert the lanyard’s thread from the top to the bottom hole.

  • Page 49: What Does The Status Light On The Controllers Mean

    Controllers What does the status light on the controllers mean? The hardware may be purchased separately from the Accessories tab on www.vive.com/ product/. The status light shows: § Green when the controller is in normal mode § Blinking red when battery is low §...

  • Page 50: What Can I Do If The Controller's Trackpad Is Oversensitive

    Controllers What can I do if the controller's trackpad is oversensitive? The hardware may be purchased separately from the Accessories tab on www.vive.com/ product/. Check if there's a firmware update available for the controllers. After which, re-calibrate the controller by doing these steps: From your computer, open the SteamVR app.

  • Page 51: My Controller Won't Turn On After I Accidentally Unplugged It During Firmware Update. What Should I Do

    Controllers My controller won't turn on after I accidentally unplugged it during firmware update. What should I do? The hardware may be purchased separately from the Accessories tab on www.vive.com/ product/. Do the following steps to recover your controller from bootloader mode. Using a micro-USB cable, connect the controller to one of your computer's USB ports.

  • Page 52: Play Area

    Play area Play area What is the play area? The play area sets the virtual boundaries of VIVE Pro. Your interaction with VR objects happen within the play area. VIVE Pro is designed for room-scale setup, but you can also use it for standing and seated experiences.

  • Page 53: Choosing The Play Area

    Play area Seated and standing experiences do not have space requirements. Examples of seated/standing setup: Choosing the play area Find a space that you will designate as the play area. For best results, do the following: § Move furniture and other obstacles (like pets) out of the play area. §...

  • Page 54: Setting Up Vive Pro Hmd For The First Time

    Play area Setting up VIVE Pro HMD for the first time Before you can use VIVE Pro HMD, you’ll need to complete the setup process, which includes installing VIVE and SteamVR software, setting up the hardware, and defining your play area.

  • Page 55: Setting Up A Room-Scale Play Area

    Play area Setting up a room-scale play area Choose to set up a room-scale play area to enjoy moving around and fully engage with the VR experience. From your computer, open the SteamVR app. Click , and then select Run Room Setup Room-scale. Review the prompts and follow the on-screen instructions to complete the process.

  • Page 56: Verifying Your Setup

    Check that VIVE hardware is tracked. The status icons on the SteamVR app and the status lights on the hardware should all be green. Put the headset on. For details, see Putting on the VIVE Pro HMD on page 8. Grab your controllers.

  • Page 57: What Is The Recommended Space For The Play Area

    Play area What is the recommended space for the play area? Movement within a diagonal area of up to 5 m (16 ft 4 in) is supported. For example, a 3.5 m x 3.5 m (around 11 ft 5 in x 11 ft 5 in) space. For room-scale setup, a minimum play area of 2 m x 1.5 m (6 ft 6 in x 5 ft) is required.

  • Page 58: Audio Settings

    Settings Settings Audio settings What are the audio settings? Take control of how you experience sound while you're in VR. Change the Audio mode to suit your context. You can select either of the following options: Default Choose this to revert to the original settings. Conversational Choose this if you need to talk and listen to other people even while in VR.

  • Page 59: System Dashboard Settings

    Settings Enhancing the sound quality of third-party earphones Enable Sound Boost to enhance the sound output while you're using third-party high- impedance earphones with the headset. § Remove the built-in earphones from the headset before using your own earphones. To find out how, see Removing the headset earphones on page 16.

  • Page 60: Viveport App Settings

    Settings Drag the sliders to change the color and opacity. To show a constant visual reference of your floor while in VR, select Floor bounds always Changing the default background display When you turn on the VIVE system, the first you'll see is a default background display. It's the same background that shows when you select Room view in System Dashboard.

  • Page 61: Phone Notifications

    Settings Phone notifications Downloading and installing the VIVE phone app Before downloading the VIVE app, please make sure that your phone meets the minimum system requirements indicated on the VIVE app's download page. On your phone, open the Play Store or App Store apps. Search for Vive.
  • Page 62 Settings Receiving notifications while in VR Don't worry about missing important notifications. While you're in any VR app, you'll see a notification when you have an incoming call, message, or upcoming calendar event. To receive notifications while in VR, you need to pair your phone with VIVE Pro first. To find out how, see Pairing your phone with VIVE on page 61.

  • Page 63: Steamvr

    Settings Unpairing your phone with VIVE You can only use one phone at a time with your VIVE Pro. Unpair your current phone first if you need to use another phone with VIVE Pro. On your phone, open the VIVE app. Do one of the following: §...
  • Page 64 Settings Checking for firmware updates Firmware updates include improved features and bug fixes. From your computer, do one of the following: § On the SteamVR status window, mouse over on any of the hardware icons to check if the firmware is out of date, and then select to update the firmware. §...
  • Page 65 Settings Click the Power Management tab, and then de-select Allow the computer to turn off this device to save power. Unplug and re-plug the power cable on the link box. Restart the SteamVR app. For more information, you may refer to the SteamVR Troubleshooting page.

  • Page 66: Trademarks And Copyrights

    © 2018 HTC Corporation. All Rights Reserved. VIVE, the VIVE logo, HTC, the HTC logo, and all other HTC product and service names are trademarks and/or registered trademarks of HTC Corporation and its affiliates in the U.S. and other countries.

  • Page 67: Index

    Index Index Audio mode Phone notifications - checking - choosing - editing replies Base stations - receiving - about Play area - installing - about - mounting with the kit - choosing - setup tips - room-scale - setting up - standing/seated experience - verifying the setup Chaperone...

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