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Instruction Manual
R500
-
Please either reboot or hard reset the device with below instructions
Reboot
- Long press power button until device shuts down and power cycles
- Alternatively remove battery cover and remove battery. Re-insert and power on device.
If you are having same issues please try to hard re-set your device, steps below
Hard Re-set
Just for information a hard re-set will erase all user data, so if there is something very important,
it is recommended that you back up all necessary files before initiating hard re-set.
- While device is off press both Camera and Power button at the same time, keep pressing until
welcome logo is displayed and release buttons
- You will see exclamation mark and Android logo
- Press Power button to access menu options
- Using Volumes keys (press down twice) and select wipe data/factory reset
- Press Camera button to select the specific option
- Use Volume down key and select "Yes delete all data" option and again press Camera button to
confirm selection
If issue still persists and device is still freezing please send device back to Toughshield and our
engineer will be able to do a full diagnostic.
2. Please share User manual and QSG
3. The link for the SDK is not working?
-
Please try this one, if you are still having trouble contact us again
shield.com/ts/SDK/R500/android-sdk_eng.reeson_windows_20130411.zip
4. Is there a manual available how to setup the integrated SOS/ PTT function or is there an
external app that can be used?
-
Toughshield can only provide the PTT/SOS action strings for a 3rd party developer to create
the app using our SOS/PTT strings. We do not provide any SOS/PPT application ourselves.
5. Phone turns itself off
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Make sure device is fully charged
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Check the charger is actually working on a reference device
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Please reset the phone
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If this still doesn't work send device back to Toughshield so an engineer can do a full
diagnostic on it
6. Can take 3 to 5 seconds to answer a call when people phone?
-
Make sure device is fully charged
-
Please reset the phone
FAQ's
http://vendor.tough-
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Summary of Contents for ToughShield R500
- Page 1 - Use Volume down key and select "Yes delete all data" option and again press Camera button to confirm selection If issue still persists and device is still freezing please send device back to Toughshield and our engineer will be able to do a full diagnostic.
- Page 2 SD card, please tap on File Manager icon in 10. Why do I have less memory showing? The R500 internal memory is 512MB and the reason why you have 170MB left is due to the fact the rest is occupied by the Android OS.
- Page 3 12. Can you tell me how I can use the NFC tehnology from the terminal R500? I need to read and write the cards/tags. Please follow steps below to enable NFC read and write option, there is no need to install any application it is automatically embedded on the device.
- Page 4 There is an application preinstalled on the device called Equalizer FX, the user can alter the audio filter and change profiles, you will see the frequency changes quite drastically. 4. A faulty R500+ phone was returned to Toughshield last week via your Repairs portal, we are still awaiting the return of the phone with details.
- Page 5 There is no app embedded on the R500+ but you can download any bar code scanner from Playstore and that should work. 8. When connecting R500+ to PC (Win 8.1) unable to see folder on device to add music or get photos off...
- Page 6 T700 1. Device is frozen. Impossible to swipe finger on lock screen Ensure device is charged. When cable is inserted charging animation should appear on device If issue persists please try a soft reset by pressing Reset button with Power button for 15 seconds.
- Page 7 To double check, please access File Manager and see if those files are stored in SD card To send these logs through, attach device to PC with USB cable Switch on USB mass storage on the R500+ by pulling down notification bar Select Open device to view folders...
- Page 8 Any other questions? 1. What new devices are Toughshield launching? R500+, R750, T700, R200 etc. 2. Where is my device? Input ref number online (TBC) 3. My device won’t switch on Have you checked the charger has been switched on at the plug?
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