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Service and Troubleshooting
This section covers maintaining and troubleshooting hardware, sensors, M.O.L.E. Profiler Power Pack,
Software, Wiring, and other parts of the system.
The following service and calibration instructions are for use by qualified personnel
only. Refer to the
Service Troubleshooting:
Decide if the problem is with the Hardware, Communications, or Software.
If the problem occurs while attempting to log data, the Hardware may be faulty.
If the problem occurs while attempting to communicate between M.O.L.E. Profiler and the
computer, the Communications links may be faulty.
If the problem occurs while attempting to use a software function, the software may be faulty.
Once it has been determined what item is causing the problem, refer to the appropriate service section.
Start at the top of the list and work your way down.
Here is how to contact ECD:
If you still have problems, let us help you. We offer many ways to service your problems. You can call
our Service/Test technicians, visit our web site to view our FAQ section (Frequently asked Questions) or
send us e-mail explaining your problem in detail.
When calling our Service/Test technicians or sending us e-mail, please include the following
information:
Product Description (i.e. SuperM.O.L.E.® Gold 2, WaveRIDER® NL 2)
Product Serial Number
M.O.L.E.® MAP Software Version
Telephone: +(1) 800.323.4548
FAX: +(1) 503.659.4422
Email:
Internet:
P/N A51-4473-16
Safety>Operators Safety Information
+(1) 503.659.6100
ecd@ecd.com
http://www.ecd.com
prior to performing any service.
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