Unit Not Communicating - Hayward AquaConnect AQ-CO-HOMENET Troubleshooting Manual Residential

2. Unit Not Communicating

Unit Not
Communicating
Verify the RF
LED is green
Check the
antenna/range if
correct, replace ACHN
(AQ-CO-HOMENET)
YES
Contact a
network
professional
YES
Contact Support
(908) 355.7995
31
YES
Is the RF LED
illuminated?
NO
Train the ACHN
device
Locate the
device's IP
address
Can the unit
be controlled
through the
LAN?
NO
Are all
hardware revs
compatible?
NO
Perform a
range test
YES
Is RF
LED Lit?
NO
YES
Contact Support
(908) 355.7995
YES
Replace all
incompatible
hardware
Power cycle
the ACHN
YES
Problem
solved
Is control
YES
possible
through
www.aquacon
nectweb.com?
NO
Verify internet
connectivity
Is the
Resolve through
internet
Internet Service
working?
NO
Is remote
control
working?
NO
Are you using
the App?
NO
Provider (ISP)