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8. Troubleshooting
Before calling your service provider, review this troubleshooting guide. This informa-
tion is to help you quickly solve a problem. If your problem still exists, contact your
service provider.
PROBLEM
The set-top box will
not power on
The remote control
does not work
POSSIBLE SOLUTION
The set-top box may have received a software update and may not
power on while the new software is being installed. Try again in a few
minutes.
• Verify that the AC power cord of the external power supply is con-
nected to the set-top box and an AC outlet. Unplug the set-top box
from the AC outlet, plug it back in.
• If the set-top box is connected to a switched outlet on another unit,
verify that that unit is powered on. Unplug the power cord from
the set-top box AC outlet, plug it back it in. It is recommended to
use an unswitched outlet, if possible.
Verify that there are batteries in the remote control and that they've
been inserted with the correct polarities. Verify that there are no
obstructions between the remote control and the set-top box. Also,
check to see if there's any plastic cover on the front panel of your set-
top-box. If so, please remove it as it might affect the remote control
reception. Aim the remote control directly at the set-top box front
panel, not the TV or VCR.
The angle between the remote control and the set-top box may be too
large. Stand in front of the set-top box and not too far to either side.
• Press and release operation keys one at a time, firmly and deliber-
ately.
• Check the batteries in the remote control. Install new batteries if
needed.
INSTRUCTIONS MANUAL
13
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