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Franklin Wireless C801 User Manual

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C801 4G Router
User Guide

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Summary of Contents for Franklin Wireless C801

  • Page 1 C801 4G Router User Guide...

  • Page 2: Table Of Contents

    Install and Remove the SIM card ....................7 Attach Antennas ..........................8 Power Device On or Off ........................8 Restart Your Device........................9 Wiring your C801 ............................10 Wiring your device ........................10 Settings ............................... 12 Web UI Overview .......................... 12 Web UI Window ..........................
  • Page 3 Software Update ......................24 Backup and Restore ....................... 25 System Logs........................26 About ............................27 Support Tab ..........................28 Appendix ..............................29 Troubleshooting ..........................29 Specifications ..........................30 Warranty and Service ........................32 Customer Service ......................... 32 Trademarks and Copyright Information ..................32 Safety and Notices ............................

  • Page 4: Introduction

    Screenshots and Key labels are provided for reference only. Actual windows, menus, etc. may differ in appearance. Other Notations In the user guide, the broadband device may be referred to either as "C801," "router," or "device". Compatible Operating Systems (OS) The table below outlines the compatible operating systems (OS) for your device. Use outside these environments may affect performance.

  • Page 5: Package Contents

    Internet Explorer 8.0 or later Compatible browsers Firefox 3.1 or later Safari 5.0 or later Package Contents See below for details on everything you will find in the box for your C801. ● C801 4G Router ● A pair of external antennas ●...

  • Page 6: Get Started

    Get Started The following topics give you all the information you need to set up your device and wireless service for the first time. Parts and Functions Learn your device's primary parts and functions. Device Layout The following illustration outlines your device's primary external features and buttons. Frontal View Side View...
  • Page 7 Rear View Part Description SIM card slot Install the SIM card. Micro USB port Power on device by plugging in micro USB to device and AC adapter end to power outlet Reset button Located on the side of device. Press and hold until all lights blink to power cycle your device.

  • Page 8: Led Light Indicators

    LED Light Indicators The LED Light Indicators on the front of the device will show the status of C801’s power, signal strength, WAN activity, and LAN activity. Icon Description Green : Power On No Light : Power Off Red : No service...
  • Page 9 ● Avoid applying labels. May damage the SIM card. ● See instructions included with the SIM card for handling. ● The SIM card is the property of the company. ● The SIM card is replaceable (at cost) in case of loss/damage. ●...

  • Page 10: Device Setup

    Device Setup The following topics outline basic features and operations of your device. Install and Remove the SIM card Please make sure power is off when installing or removing the SIM card. Locate the SIM slot which is on the right side of the device and follow the steps below: 1) Install the SIM card a) Insert SIM card into SIM slot, notch end first and gold contacts facing down.

  • Page 11: Attach Antennas

    Option 1: Using the included AC Adapter Plug in the AC Adapter to the power outlet and plug the micro USB end to the C801’s micro USB port, which is located at the back of the device. Once connected, a green light will appear above the power...

  • Page 12: Restart Your Device

    Option 2: Use a PoE (Power over Ethernet) connection Note: The C801 can be powered through Ethernet cable connected to a PoE power source such as PoE injector, PoE enabled router etc... When powered through Ethernet cable, you don’t need to connect the AC adapter to C801.

  • Page 13: Wiring Your C801

    Then connect the other end to the WAN port of the C801. c) Using another Ethernet cable, connect one end of the cable to the LAN port of the C801, and connect the other end of the cable to device requiring failover backup.
  • Page 14 Option 2: Using your C801 as main connection to internet Note: Ethernet cables are not included. a) Connect one end of the ethernet cable to C801’s LAN port. b) Then connect the other end to device requiring internet connection. c) Next, access the Web UI, Log in and click the Settings Tab. (See Settings in this guide for access to Web UI and Log in information which is in the Admin Log In section under Settings.)

  • Page 15: Settings

    The following topics provide an overview of items you can change using the device settings menu accessed through the Web UI. Web UI Overview Use the device Web UI in a browser to check or change your C801 settings from a device connected to the C801. Web UI Window Explore the options available through the device's Web UI window.

  • Page 16: Settings Tab

    Admin Log in Accessing other menus from the home screen requires admin log in. 1. Click "Log in" on the upper right corner of the main screen to log in. (clicking other menu on the main screen will prompt the log in page as well.) 2.

  • Page 17: Oob Settings

    Ethernet + LTE Backup: This setting will prioritize Ethernet connection as the main source of internet and failover to LTE when ethernet connection is lost. (Once the Ethernet connection is restored, the C801 will failback to Ethernet connection automatically) ...
  • Page 18 2. If ON is selected for OOB Setting, an extra menu will appear like below. Please configure the Out of Band settings to match your router configuration. Your router should have the following information below.  Baud Rate(bps): Input and output baud rate ...

  • Page 19: Remote Management

    1. From the Web UI, click Settings>Router>Remote Management to display the device information shown in the following figure. If ON is selected for Remote Management, user will be able to access the C801’s webpage remotely via HTTPS. The standard port is 443.

  • Page 20: Lan Settings

    LAN Settings 1. From the Web UI, click Settings>Router>LAN Settings to display the information shown in the following figure.  IP Address: IP address for Web User Interface.  Subnet Mask: Subnet mask for the IP address.  DHCP Server: Enable or disable DHCP Server function. ...

  • Page 21: Firewall Settings

    Firewall Settings 1. From the Web UI, click Settings>Router>Firewall Settings. The Settings page is shown in the following figure. 2. If ON is selected for Firewall, an extra menu will appear like below.

  • Page 22: 4G Lte Settings

    3. Auto Connect: Turn the device on or off to automatically connect to the network. 4. Domestic Roaming: Turn on to allow C801 to connect to a roaming network. 5. Roaming Guard: Turn on to ask confirmation before roaming to another network. 6. Click Save Changes to save your settings.

  • Page 23: Apn

    1. From the Web UI, click Settings>4G LTE Network>APN. The default APN parameters are shown in the following figure. You can use the default APN to connect to the Internet. You can also add new APNs. ■ To add a new APN, follow the steps below: 1) Click Add to access the following page.

  • Page 24: Sim

    SIM PIN Lock is enabled, you need to enter the SIM PIN to connect to the broadband network each time you power on your C801. Note: If you enter the wrong SIM PIN three times, your SIM will be disabled permanently until you enter...

  • Page 25: Advanced

    1. From the Web UI, click Settings>4G LTE Network>Advanced to configure the advanced settings. ■ Factory Reset: Click Factory Reset to reset the C801 to factory default value. ■ Clear Programming: Click Renew Device to clear all account information.

  • Page 26: Preferences

    1. From the Web UI, click Settings>Device>Preferences. You can configure LED preferences on this page. ■ LED Lights: If ON is selected, the LED indicators on your C801 will illuminate when the device is on. If OFF is selected, LEDs will never illuminate. 2. Click Save Changes to save your settings.

  • Page 27: Software Update

    ■ Device Updates: If you would like to check for new data profile, PRL, or Firmware, select desired option and press the Update button. Your C801 will check for the latest version. If available, the device will proceed to update.

  • Page 28: Backup And Restore

    Backup and Restore 1. From the Web UI, click Settings>Device>Backup and Restore to back up your device settings to your computer, restore settings from backup file, or restore your device to its factory default settings. ■ Backup Now To back up your device settings to your computer, follow the steps below: 1) Click Back Up Now.

  • Page 29: System Logs

    System Logs 1. From the Web UI, click Settings>Device>System logs, and then click Download logs to download the system logs displayed Note: System logs are used for engineering purposes by your service provider. Keep it OFF during regular usage of your device.

  • Page 30: About

    About Displays your device's connection information, firmware information, WWAN information, and device information. 1. From the Web UI main screen, Click the About tab to view the available information.

  • Page 31: Support Tab

    Support Tab Obtain support information on this interface. 1. From the Web UI main screen, click the Support tab to view the available options.

  • Page 32: Appendix

    Appendix The following topics cover items such as troubleshooting, device specifications, applicable warranty and service information, customer service contacts, and applicable trademark and copyright notices. Troubleshooting Check below for troubleshooting solutions for common device issues. Issue: Internet connection fails. Solution 1: Make sure that you are within the service area. Solution 2: If signal reception is poor, move to where signal reception is good and then reconnect.

  • Page 33: Specifications

    Specifications The following tables list the specifications for the broadband device, the AC charger, and the materials. Broadband Device Specifications Item Description Model name C801 4G Router Dimensions 104mm (L) x 104mm (W) x 49mm (H) Weight 220g Interface Web UI Power consumption Normal state: 1.75 Watts...
  • Page 34 Item Description Frequency LTE B25 DL: 1930 ~ 1995 MHz UL:1850 ~ 1915 MHz LTE B26 DL: 859 ~ 894 MHz UL: 814 ~ 849 MHz LTE B41 DL: 2496 ~ 2690 MHz UL: 2496 ~ 2690 MHz Compatible networks LTE category 4 Communication speed LTE category 4...

  • Page 35: Warranty And Service

    The names of companies, products, and services used in this guide are registered trademarks or trademarks of the respective companies. Franklin Wireless logo is trademarks or registered trademarks of Franklin Wireless Corporation in US. Copyright © 2018 Franklin Wireless Corporation. All rights reserved.

  • Page 36: Safety And Notices

    Franklin Wireless accepts no responsibility for damages of any kind resulting from delays or errors in data transmitted or received using your device, or for failure of your device to transmit or receive such data.

  • Page 37: Rf Exposure Statement

    Note: Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate this equipment. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules.

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