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APPENDIX A: SUPPORT
A.1 CONTACTING TECHNICAL SUPPORT
If you determine that your Coalesce MPE is malfunctioning, do not attempt to alter or repair the unit. It contains no user-serviceable
parts. Contact Black Box Technical Support at 877-877-2269 or info@blackbox.com.
Before you do, make a record of the history of the problem. We will be able to provide more efficient and accurate assistance
if you have a complete description, including:
Š the nature and duration of the problem.
Š
Š when the problem occurs.
Š
Š the components involved in the problem.
Š
Š any particular application that, when used, appears to create the problem or make it worse.
Š
A.2 SHIPPING AND PACKAGING
If you need to transport or ship your Coalesce MPE:
Š Package it carefully. We recommend that you use the original container.
Š
Š If you are returning the unit, make sure you include everything you received with it. Before you ship for return or repair,
Š
contact Black Box to get a Return Authorization (RA) number.
1.877.877.2269
BLACKBOX.COM
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