Acer Aspire R3700 Service Manual

Acer Aspire R3700 Service Manual

Acer laptop user manual

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Table of Contents
Acer
Aspire R3700
Service Guide
PRINTED IN TAIWAN

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  Summary of Contents for Acer Aspire R3700

  • Page 1 Acer Aspire R3700 Service Guide PRINTED IN TAIWAN...
  • Page 2: Revision History

    Revision History Please refer to the table below for the updates made on this service guide. Date Chapter Updates...
  • Page 3 Copyright Copyright © 2010 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without...
  • Page 4 Any Acer Incorporated software described in this manual is sold or licensed "as is". Should the programs prove defective following their purchase, the buyer (and not Acer Incorporated, its distributor, or its dealer) assumes the entire cost of all necessary servicing, repair, and any incidental or consequential damages resulting from any defect in the software.
  • Page 5 Conventions The following conventions are used in this manual: SCREEN MESSAGES NOTE WARNING CAUTION IMPORTANT Denotes actual messages that appear on screen. Gives additional information related to the current topic. Alerts you to any physical risk or system damage that might result from doing or not doing specific actions.
  • Page 6 Service Guide. For ACER-AUTHORIZED SERVICE PROVIDERS, your Acer office may have a DIFFERENT part number code to those given in the FRU list of this printed Service Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and service of customer machines.
  • Page 7: Table Of Contents

    System Check Procedures Power System Check System External Inspection System Internal Inspection Beep Codes Checkpoints BIOS Recovery Jumper and Connector Information M/B Placement Jumper Setting Setting Jumper FRU (Field Replaceable Unit) List Aspire R3700 Exploded Diagram Aspire R3700 FRU List...
  • Page 8: System Tour

    System Tour Features Below is a brief summary of the computer’s many feature: NOTE: The features listed in this section is for your reference only. The exact configuration of the system depends on the model purchased. Operating System Microsoft Windows 7 Home Premium X86/ X64 •...
  • Page 9: Hard Disk

    On-Board Graphic solution NV GT218-ION with 512MB VRAM • 1 D-Sub port on rear • 1 HDMI port on rear • Dual view support • Hard disk Support up to one SATA ports • 2.5" • Capacity and models are listed on FRU •...
  • Page 10: System Bios

    One 1*4 pin CPU FAN • One 3 pin clear CMOS header • One on board buzzer • Color management for on board connecter(pls refer to Acer spec) • One S/PDIF port • System BIOS BIOS Type: AMI Kernel with Acer skin •...
  • Page 11: Block Diagram

    Block Diagram Chapter 1...
  • Page 12: System Components

    System Components This section is a virtual tour of the system’s interior and exterior components. Front Panel Chapter 1 Component USB 2.0 port Power Button S/PDIF port Media Card Reader(4 in 1: XD/SD/MMC/MS) Headphone/Speaker-out/line-out jack Microphone-in jack...
  • Page 13: Rear Panel

    Rear Panel Component USB 2.0 port LAN Connector HDMI port D-sub port DC-in Jack Kensington lock Chapter 1...
  • Page 14: Hardware Specifications And Configurations

    Nvidia GT218-ION Audio controller Realtek ALC662-VC LAN controller REALTEK_RTL8111E USB controller Intel NM10 Chapter 1 Specification AMI Kernel with Acer P01-A0 SPI ROM SMBIOS(DMI)2.6 1st priority: SATA HDD/SDD 2nd priority: CD-ROM 3rd priority: Removable Device 4th priority: LAN Description Press while the system is booting to enter BIOS Setup Utility.
  • Page 15: Memory Combinations

    Memory Combinations Slot Memory Slot 1 1GB,2GB Slot 2 1GB,2GB Maximum System Memory Supported System Memory Item Memory slot number Support Memory size per socket Support memory type Support memory interface Support memory voltage Support to parity check feature Support to error correction code (ECC) feature No Memory module combinations Audio Interface Item...
  • Page 16: Usb Port

    SATA Interface Item SATA controller SATA controller resident bus Number of SATA channel Support bootable CD-ROM USB Port Item Universal HCI USB Class USB Connectors Quantity Environmental Requirements Item Specification Temperature Operating +5°C ~ +35°C Non-operating -20 ~ +60°C (Storage package) Humidity Operating 15% to 80% RH...
  • Page 17: Power Management Function(Acpi Support Function)

    Power Management Function(ACPI support function) Device Standby Mode Independent power management timer for hard disk drive devices(0-15 minutes,time step=1minute). • Hard Disk drive goes into Standby mode(for ATA standard interface). • Disable V-sync to control the VESA DPMS monitor. • Resume method:device activated (keyboard for DOS, keyboard &mouse for Windows.
  • Page 18: System Utilities

    System Utilities CMOS Setup Utility CMOS setup is a hardware configuration program built into the system ROM, called the complementary metal- oxide semiconductor (CMOS) Setup Utility. Since most systems are already properly configured and optimized, there is no need to run this utility. You will need to run this utility under the following conditions. When changing the system configuration settings •...
  • Page 19: Entering Cmos Setup

    Entering CMOS setup Turn on the server and the monitor. If the server is already turned on, close all open applications, then restart the server. During POST, press Delete. If you fail to press Delete before POST is completed, you will need to restart the server. The Setup Main menu will be displayed showing the Setup’s menu bar.
  • Page 20: Setup Utility Menus

    Setup Utility Menus The Setup Main menu includes the following main setup categories. Parameter Description Product Information This page shows the relevant information of the main board Standard CMOS Features This setup page includes all the items in standard compatible BIOS Advanced Chipset Features This setup page includes all the items of Award special enhanced features Advanced Chipset Features...
  • Page 21: Product Information

    Product Information The Product Information menu displays basic information about the system. These entries are for your reference only and are not user-configurable. Parameter Description Processor Type Type of CPU installed on the system. Processor Speed Speed of the CPU installed on the system. System Memory Total size of system memory installed on the system.
  • Page 22: Standard Cmos Features

    Standard CMOS Features Parameter Description System Date Set the date following the weekday-month-day-year format. System Time Set the system time following the hour-minute-second format. AHCI Port Press Enter to view detailed device information connected to the SATA connectors. Halt On Determines whether the system will stop for an error during the POST.
  • Page 23 Advanced BIOS Feature Parameter Description Quick Boot Allows you to decrease the time it takes to boot the computer by shortening or skipping certain standard booting process. Quiet Boot When enabled, the BIOS splash screen displays during startup. When disabled, the diagnostic screen displays during startup. 1st/2nd/3rd/4th Boot Device Specifies the boot order from the available devices.
  • Page 24: Advanced Chipset Features

    Advanced Chipset Features Parameter Description Intel XD Bit When enabled, the processor disables code execution when a worm attempts to insert a code in the buffer preventing damage and worm propagation. When disabled, the processor forces the Execute Disable (XD) Bit feature flag to always return to 0.
  • Page 25: Integrated Peripherals

    Integrated Peripherals Parameter Description Onboard SATA Controller Enables or disables the onboard SATA controller. Onboard SATA Mode Select an operating mode for the onboard SATA. Onboard USB Controller Enables or disables the onboard USB controller. Legacy USB Support Enables or disables support for legacy USB devices. Onboard Audio Controller Enables or disables the onboard audio controller.
  • Page 26: Power Management Setup

    Power Management Setup Parameter Description Deep Power Off Mode If Enabled, it will support EUP Lot6 Function. If Disabled, it will not support EUP Lot6Function. Power On by RTC Alarm Enables or Disables to wake up the system by RTC Alarm Function Power On by PCIE Devices Enables or disables to wake up the system from a power saving mode through an event on PCI Express device.
  • Page 27: Pc Health Status

    PC Health Status Parameter Description Smart FAN Enables or disables the smart system fan control function. Option Enabled Disabled Chapter 2...
  • Page 28 Frequency/Voltage Control Parameter Description Spread Spectrum Enables or disables the reduction of the mainboard’s EMI. Note: Remember to disable the Spread Spectrum feature if you are overclocking. A slight jitter can introduce a temporary boost in clock speed causing the overclocked processor to lock up. Chapter 2 Option Enabled...
  • Page 29: Bios Security Features

    BIOS Security Features Parameter Description Supervisor Password This item indicates whether a supervisor password has been set. If the password has beeninstalled, Installed displays. If not, Not Installed displays. User Password This item indicates whether a user password has been set. If the password has been installed,Installed displays.
  • Page 30: Load Default Settings

    Load Default Settings The Load Default Settings menu allows you to load the default settings for all BIOS setup parameters. Setup defaults are quite demanding in terms of resources consumption. If you are using low-speed memory chips or other kinds of low-performance components and you choose to load these settings, the system might not function properly.
  • Page 31: Save And Exit Setup

    Save and Exit Setup The Save Setting and Exit menu allows you to save changes made and close the Setup Utility. Chapter 2...
  • Page 32: Exit Without Saving

    Exit Without Saving The Discard Changes and Exit Setup menu allows you to discard changes made and close the Setup Utility. Chapter 2...
  • Page 33: System Disassembly

    System Disassembly This chapter contains step-by-step procedures on how to disassemble the desktop computer for maintenance and troubleshooting. Disassembly Requirements To disassemble the computer, you need the following tools: Wrist grounding strap and conductive mat for preventing electrostatic discharge • Flat-blade screwdriver •...
  • Page 34: Pre-Disassembly Procedure

    Pre-disassembly Procedure Before proceeding with the disassembly procedure, perform the steps listed below: Turn off the system and all the peripherals connected to it. Unplug the power cord from the power outlets. Unplug the power cord from the system. Unplug all peripheral cables from the system. Place the system unit on a flat, stable surface.
  • Page 35: Removing The Side Panel

    Removing the Side Panel Put the Computer on the worktable lightly. Release the base bracket. Remove 1pc screws. Remove side cover away from the server. WARNING:Please be careful when open the cover,in order not to damage the EMI shielding. Chapter 3...
  • Page 36: Removing The Cpu Fan

    Removing the CPU Fan WARNING:The heat sink becomes very hot when the system is on. NEVER touch the heat sink with any metal or with your hands. Disconnect fan cable from the motherboard. Use screwdriver to loosen the three screws from the CPU cooler. Lift CPU fan from CPU cooler.
  • Page 37: Removing The Cpu Cooler

    Removing the CPU Cooler WARNING:The heat sink becomes very hot when the system is on. NEVER touch the heat sink with any metal or with your hands. Use screwdriver to loosen the four screws. Lift the CPU cooler from the motherboard. Chapter 3...
  • Page 38: Removing The Memory Modules

    Removing the Memory Modules Release the hook as show below. Remove the Memory from SO-DIMM socket. Chapter 3...
  • Page 39: Removing The Front D/B

    Removing the Front D/B Use hand to loosen both sides the clasp. Lift the D/B away from the main board. Chapter 3...
  • Page 40: Removing The Wireless Lan Card

    Removing the Wireless LAN Card Remove wireless LAN antenna cable from connector of wireless LAN. Use screwdriver to loosen the screw. Remove the wireless Lan card. Chapter 3...
  • Page 41: Removing The S/Pdif Cover

    Removing the S/PDIF Cover Pull the S/PDIF cover away from the motherboard. Chapter 3...
  • Page 42: Removing The Mainboard

    Removing the Main Board WARNING:Please be careful when lift the motherboard,in order not to damage the EMI shielding. Remove the four screws that secure the main board to the chassis. Lift the board from the chassis. Chapter 3...
  • Page 43: Removing The Hard Disk Drive

    Removing the Hard Disk Drive Use screwdriver to loosen the four screws. Remove HDD from Main board. Chapter 3...
  • Page 44: Remove The Battery

    Remove the Battery. Place the motherboard on a clean, static-free work surface. Note: Circuit boards >10 cm² has been highlighted with the yellow rectangle as above image shows. Please detach the Circuit boards and follow local regulations for disposal. Disconnector the cable from the motherboard. Remove the battery.
  • Page 45: System Troubleshooting

    This chapter provides instructions on how to troubleshoot system hardware problems. Hardware Diagnostic Procedure IMPORTANT:The diagnostic tests described in this chapter are only intended to test Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses.
  • Page 46: System Check Procedures

    Verify that components are properly seated. Verify that all cable connectors inside the system are firmly and correctly attached to their appropriate connectors. Verify that all components are Acer-qualified and supported. 10. Replace the system covers. 11. Power on the system.
  • Page 47: Beep Codes

    Beep Codes Beep codes are used by the BIOS to indicate a serious or fatal error to the end user. Beep codes are used when an error occurs before the system video has been initialized. Beep codes will be generated by the system board speaker, commonly referred to as the PC speaker.
  • Page 48: Checkpoints

    Checkpoints A checkpoint is either a byte or word value output to I/O port 80h.The BIOS outputs checkpoints throughout bootblock and Power-On Self Test (POST) to indicate the task the system is currently executing. Checkpoint sare very useful in aiding software developers or technicians in debugging problems that occur during the pre- boot process.
  • Page 49: Bootblock Recovery Code Checkpoints

    Bootblock Recovery Code Checkpoints The Bootblock recovery code gets control when the BIOS determines that a BIOS recovery needs to occur because the user has forced the update or the BIOS checksum is corrupt. The following table describes the type of checkpoints that may occur during the Bootblock recovery portion of the BIOS. NOTE: Checkpoints may differ between different platforms based on system configuration.
  • Page 50: Bios Recovery

    BIOS Recovery Copy the target BIOS rom file to a USB disk. Rename the target BIOS to “amiboot.rom”.Plug the USB disk to computer that you want to recovery the system BIOS. Power on the system, BIOS recovery will be done. Wait for about 3 minutes the system will reboot automatically after flash update completed successfully.
  • Page 51: Jumper And Connector Information

    Jumper and Connector Information M/B Placement Label Description SODIMM1~2 DIMM socket CLR_CMOS Clear CMOS jumpers MINIPCIE1 PCIE socket Chapter 5 Label Description Front panel header SATA_HDD_ SATA data transfe connectors CONN1 SYS_FAN1 SYS fan header Chapter 5...
  • Page 52: Jumper Setting

    Jumper Setting The section explains how to set jumper for correct configuration of the mainboard. Use the motherboard jumpers to set system configuration options. Jumpers withmore than one pin are numbered. When setting the jumpers, ensure that the jumpercaps are placed on the correct pins. The illustrations show a 2-pin jumper.When the jumper cap is placed on bothpins, the jumper is SHORT.
  • Page 53 System Board Pin Definition Jumper/Header Name SYS_FAN1 (4 PIN) CLR_CMOS1 BAT1( 3 PIN) Chapter 5 Function Definition SYSTEM FAN 1: GND HEADER 2: 5V_S0 3: FANTAC 4. PWM CONTROL CLEAR CMOS 1-2: CLEAR CMOS HEADER 2-3: NORMAL (Default) BATTERY HEADER 3: Battery power output 2: NC...
  • Page 54 Jumper/Header Name Function Definition FRONT_USB1, 1,5:USB_REAR_PW FRONT _USB2 2:USB_0_FBJ 3:USB_0_FB 6:USB_1_FBJ 7:USB_1_FB 4,8,9,10,11,12:GND AUDIO1 (MIC IN /Pink 1:GND in Color) 2:MIC1_L2 3:MIC1_R5 4:MIC1-JD 5:FRONT-IO- SENSE1 6:NC AUDIO2 (LINE OUT / 1:GND Lime in Color) 2:LINE_OUT_L2 3:LINE_OUT_R5 4:FRONT-JD 5:FRONT-IO- SENSE2 6:NC DCIN1 1:DCIN 2:GND...
  • Page 55 Jumper/Header Name Function Definition 6:GND 7:GND 8:GND 9:5V_CONN 10:GND 11:NC 12:5V_DDCA_DATA 13:HSYNC_R 14:VSYNC_R 15:5V_DDCA_CLK 16:GND 17:GND HDMI1 1:HDMIC_D2 2:GND 3:HDMIC_D2J 4:HDMIC_D1 5:GND 6:HDMIC_D1J 7:HDMIC_D0 8:GND 9:HDMIC_D0J 10:HDMIC_TXC 11:GND 12:HDMIC_TXCJ 13:HDMI_CEC_C 14:NC 15:I2C_CLK_HDMI_ CONN 16:I2C_SDA_HDMI_ CONN 17:GND 18:5V_CONN 19:HDMIC_HPD_C GROUND1:GND GROUND1:GND Chapter 5...
  • Page 56 Jumper/Header Name Function Definition GND:GND GND:GND SATA CONN1 S1:GND S2:STX_DP0_C S3:STX_DN0_C S4:GND S5:SRX_DN0_C S6:SRX_DP0_C S7:GND P1:3D3V_S0 P2:3D3V_S0 P3:3D3V_S0 P4:GND P5:GND P6:GND P7:VCC5_SATA_HD P8:VCC5_SATA_HD P9:VCC5_SATA_HD P10:GND P11:NC P12:GND P13:NC P14:NC P15:NC Card reader SD-1:SD_DAT3 SD-2:SD_CMD SD-3:GND SD-4:CARD_3V3 SD-5:SD_CLK SD-6:GND SD-7:MS_SD_DAT0 SD-8:SD_DAT1 Chapter 5...
  • Page 57 Jumper/Header Name Function Definition Card Reader 1 SD-9:SD_DAT2 SD-CD1:GND SD-CD2:SD_CD# SD-WP1:GND SD-WP2:SD_WP MS-1:GND MS-2:MS_BS MS-3:MS_D1 MS-4:MS_SD_DAT0 MS-5:MS_D2 MS-6:MS_INS# MS-7:MS_D3 MS-8:CR_CLK MS-9:CARD_3V3 MS-10:GND G1:GND G2:GND XD-1:GND XD-2:XD_CD# XD-3:XD_RDY XD-4:XD_RE# XD-5:XD_CE# XD-6:XD_CLE XD-7:XD_ALE XD-8:XD_WE# XD-9:XD_WP# XD-10:GND XD-11:XD_D0 XD-12:XD_D1 XD-13:XD_D2 XD-14:XD_D3 XD-15:XD_D4 XD-16:XD_D5 XD-17:XD_D6 Chapter 5...
  • Page 58 Jumper/Header Name Function Definition XD-18:XD_D7 XD-19:CARD_3V3 COM1 PORT 1:JDCD1J 2:JSIN1 3:JSOUT1 4:JDTR1J 5:GND 6:JDSR1J 7:JRTS1J 8:JCTS1J 9:JRI1J 10:GND 11:GND Chapter 5...
  • Page 59: Fru (Field Replaceable Unit) List

    To scrap or to return the defective parts, follow the local government ordinance or regulations on • how to dispose it properly, or follow the rules set by your regional Acer office on how to return it. This document will be updated as more information about the FRU list becomes available.
  • Page 60: Aspire R3700 Exploded Diagram

    Aspire R3700 Exploded Diagram NOTE: This section will be updated when more information becomes available. ITEM NAME ACER LOGO TOP COVER LED LENS POWER BUTTON PLUG HDMI MAIN BEZEL ANTENNA SHEETMETAL BOT DAUGHTER BOARD ITEM NAME MOTHER BOARD SHEETMETAL TOP...
  • Page 61: Aspire R3700 Fru List

    Aspire R3700 FRU List Category Bezel Chassis Cooler Memory Chapter 6 Description Mainboard R3700 nVidia NM10 Proprietary LF w/o eSATA, w/ HDMI,S/PDIF , D525 Aspire Bezel AL150 w/front USB2.0x2 , CR, 2 audio jack; w/ rear USB2.0x4, RJ45, VGA/ HDMI, SPDIF, w/Y stand for aPluto Chassis uLtraSFF HL102A w/ front USB2.0x2...
  • Page 62 Category Wireless LAN (mini-card) Adapter USB Mouse RF Mouse Description "HDD HGST 2.5"" 5400rpm 160GB HTS545016B9A300 Panther B SATA LF F/ W:C60F Disk imbalance criteria = 0.0" "HDD WD 2.5"" 5400rpm 160GB WD1600BEVT-22A23T0 , WD, ML320S SATA 8MB LF F/W:01.01A01 " "HDD HGST 2.5""...
  • Page 63 Category USB Keyboard Chapter 6 Description Keyboard CHICONY KU-0906 USB 85KS Black US Keyboard CHICONY KU-0906 USB 86KS Black UK Keyboard CHICONY KU-0906 USB 86KS Black Spanish Latin Keyboard CHICONY KU-0906 USB 86KS Black Canadian French Keyboard CHICONY KU-0906 USB 89KS Black Japanese Keyboard CHICONY KU-0906 USB 85KS Black Traditional Chinese...
  • Page 64 Category Description Keyboard CHICONY KU-0906 USB 85KS Black Hebrew Keyboard CHICONY KU-0906 USB 86KS Black Polish Keyboard CHICONY KU-0906 USB 86KS Black Slovenian Keyboard CHICONY KU-0906 USB 86KS Black Slovak Keyboard CHICONY KU-0906 USB 85KS Black Russian Keyboard CHICONY KU-0906 USB 86KS Black Hungarian Keyboard CHICONY KU-0906 USB 85KS Black Greek...
  • Page 65 Category Chapter 6 Description Keyboard CHICONY KG-0917 RF2.4 86KS Black Canadian French Keyboard CHICONY KG-0917 RF2.4 89KS Black Japanese Keyboard CHICONY KG-0917 RF2.4 85KS Black Traditional Chinese Keyboard CHICONY KG-0917 RF2.4 85KS Black Czech Keyboard CHICONY KG-0917 RF2.4 85KS Black US International Keyboard CHICONY KG-0917 RF2.4 85KS Black Arabic/English Keyboard CHICONY KG-0917 RF2.4 85KS...
  • Page 66 Category Speaker D-Sub Cable Mounting Kit Webcam Description Keyboard CHICONY KG-0917 RF2.4 86KS Black Slovak Keyboard CHICONY KG-0917 RF2.4 85KS Black Russian Keyboard CHICONY KG-0917 RF2.4 86KS Black Hungarian Keyboard CHICONY KG-0917 RF2.4 85KS Black Greek Keyboard CHICONY KG-0917 RF2.4 86KS Black Danish Keyboard CHICONY KG-0917 RF2.4 86KS Black Romanian...

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