Navien Warranty - Navien NPE-180A Service Manual

Navien Warranty

Warranty Period
Navien products come with a limited warranty covering labor,
parts and the heat exchanger. The following warranty periods
begin to run from the date of original installation. The date of
original installation must be provided to Navien, and upon request,
proof of the original installation date must also be provided to
Navien. When the product is installed in a new construction, the
commencement date shall be dated upon which the end-user
takes title to the property.
APPLICABLE WARRANTY PERIOD
Product
Warranty
Standard or
2
NPE Series
Cont.-Recirc.
Water Heater
(Residential )
3
Uncont.-Recirc.
Standard or
NPE Series
2
Cont.-Recirc .
Water Heater
(Commercial
3
Uncont.-Recirc.
or Combi1)
1Combi refers to a combination potable water and space heating
application. Water heaters cannot be used in space heating only
applications.
2Controlled-Recirculation:
Recirculation through the water heater is controlled by
either the water heater or an external aquastat.
3Uncontrolled-Recirculation:
External pumps configured to circulate continuously
through the water heater are subject to the uncontrolled
recirculation warranty terms. An aquastat is the minimum
pump control requirement for DHW or storage tank
recirculation in order to maintain the full controlled
recirculation warranty.
Warranty Claim Procedures
To obtain warranty repair service, the end user or homeowner
must contact the original installer of your Navien product. If the
original installer cannot be identified, the end user or homeowner
may contact Navien's Technical Administration Department at
(800) 519-8794. Proof of purchase is required to obtain warranty
service.
Heat
Labor Parts
Exchanger
Warranty
Warranty
1 Year 5 years 15 Years
1 Year 3 Years 5 Years
1 Year 5 years 8 Years
1 Year 3 Years 3 Years
Warranty Service
At its option, Navien will replace the defective component (part(s)
or heat exchanger), in accordance with the terms of this Limited
Warranty, if it fails in normal use and service during the Applicable
Warranty Period identified above. The replacement component
must be Navien original factory component. Navien, at its sole
discretion, may replace the product with a new or refurbished
product of comparable quality and design. The replacement
component or product will be warranted only for the unexpired
portion of the original component's Applicable Warranty Period.
Payment for labor in completing the warranty service is subject
to Navien's prior written approval and shall be subject to Navien's
schedule of approved labor allowances.
Warranty Exclusions
Navien's Limited Warranty shall be void in the event of an
occurrence of any of the following:
Improper installation, failure to install in strict compliance with
●
the Installation Manual procedures, installed by a non-licensed
installer, and installation in violation of applicable rules, laws or
building codes.
Product purchased through the internet, other e-commerce
●
channels, or any installer that obtained the Product from a
supplier or distributor not authorized by Navien.
Failure to perform regular maintenance, misuse, operation at
●
settings other than those recommended or specified, non-
compliance with instructions or guidelines set forth in the User's
Operation Manual.
Modification or alteration of the Product in any manner,
●
including but not limited to, removal of any component or
part, addition of any non-approved components, relocating
or moving the Product from its original installation site, or any
accidental or intentional damage to the Product.
Installation for non-recommended uses.
●
Any damage caused by local adverse conditions including but
●
not limited to hard water deposits, lime or mineral build-up,
operating in corrosive atmospheric elements.
Damage or problems caused by gas flow issues, electrical surges,
●
flooding, fire, abnormal external temperature, and any other
cause of damage not directly caused by a manufacturing defect.
Installer's failure to fully comply with the Warranty Service and
●
Return Policy procedures previously provided to Installer and
as is available on Navien's website. Such policies include but
are not limited to the Installer's failure to first contact Navien
Technical Support while in front of the product for purposes of
trouble shooting the identified problem or issue.
Use of the NPE Series Water Heater for space heating only
●
purposes shall void the warranty.
Heat exchanger failures (leaks) caused by operating the water
●
heater in a corrosive or contaminated atmosphere or damages,
malfunctions or failures caused by lime, mineral build-up, or
scale will not cover.
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