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Table of Contents
Troubleshooting
Summary of Contents for IDTECH ViVOpay PISCES
- Page 1 PISCES - POS PIN PAD User Guide...
- Page 2 Copyright Copyright 2016, International Technologies and Systems Corporation. All rights reserved. ID TECH 10721 Walker Street Cypress, CA 90630 This document, as well as the hardware and software it describes, is furnished under license and may only be used in accordance with the terms of such license. The content of this paper is furnished for informational use, subject to change without notice, and not to be construed as a commitment by ID TECH.
- Page 3 Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. Changes or modifications to the ViVOpay PISCES not expressly approved by ID TECH could void the user's authority to operate the ViVOpay PISCES.
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Page 4: Table Of Contents
Installing the ViVOpay PISCES........5... -
Page 5: Getting Started
The ViVOpay PISCES seamlessly integrates with existing POS systems and requires minimal counter space at checkout stands. The ViVOpay PISCES is a PCI 4.1 certified counter-top contactless reader with integrated color display, MSR, signature capture and PIN pad. This device features serial RS-232 and USB 2.0 communications to POS systems. -
Page 6: Unpacking The Vivopay Pisces
Getting Started Unpacking the ViVOpay PISCES The ViVOpay PISCES requires a data cable and a power supply if the data cable is not supplying power. Data cable and power supply are not included with the ViVOpay PISCES and should be purchased separately from TDTECH. -
Page 7: Installing The Vivopay Pisces
However, to fully implement PCI 4.1 make sure you consider the following. 1. The ViVOpay PISCES must be in a location that will NOT force a customer to enter a PIN that can be viewed by a third party (for example, a customer must tilt or rotate the device for better accessibility due to objects blocking a card swipe). -
Page 8: Radio Frequency Interference
PIN entry can be observed. Retesting Requirements If PIN entry on the ViVOpay PISCES is observable in any of the above tests, you must reposition the ViVOpay PISCES and completely retest all locations to verify that PIN entry is not visible. -
Page 9: Installing The Vivopay Pisces
Test the installation Connecting the ViVOpay PISCES Accessing the Connectors The ViVOpay PISCES connectors are beneath a cover on the bottom of the reader. To access the connectors 1. Turn over the ViVOpay PISCESso that the connector cover is visible. -
Page 10: Connecting Power, And Data Cables
5. Turn the ViVOpay PISCES keypad side up. 6. Place the stylus in the holder at the side face of the ViVOpay POSCES. 7. Attach the data cable from the ViVOpay PISCES to the appropriate port on the POS. ViVOpay PISCES User Guide... - Page 11 8. Plug in the power supply. The ViVOpay PISCES the left LED illuminates. The ViVOpay PISCES may take up to 30 seconds to finish booting. The ViVOpay PISCES displays the opening set of screens before it displays the Welcome screen. The opening screens include: •...
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Page 12: Testing The Installation
5. If the POS application requires a signature, you will see Please sign below. Use the stylus to enter your signature on the touch screen. 6. A receipt is printed by the POS with the purchase amount. The ViVOpay PISCES may show Thank You or similar wording for a successful transaction. -
Page 13: Troubleshooting And Maintenance
Chapter 3 Troubleshooting and Maintenance Troubleshooting The ViVOpay PISCES readers are reliable and easy to troubleshoot. The components that may require troubleshooting include the power supply, the reader and the data cable. Symptom Possible Cause Probable Cause and Remedy General Issues •... -
Page 14: Troubleshooting
SAMs Test Pass SAM1 SAM2 SAM3/Fail Accessing the OBD Tests To enter the onboard diagnostics 1. Power off the ViVOpay PISCES by removing the power supply from the power receptacle. 2. Plug the power supply back into the power receptacle. - Page 15 Troubleshooting and Maintenance 3. After applying power. Please press key "1" and then press press key "#" within 3 sec after LCD display "Welcome". If you input correctly, The ViVOpay AR Diagnostics will appears on the screen and prompt alarm will sound. The menu first page as below: ViVOpay AR Diagnostics 0 Test Results Summary...
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Page 16: Maintenance
ViVOpay PISCES distributor To replace the stylus 1. Turn the ViVOpay PISCES upside down and unscrew the screw for the tether wire of stylus. 2. Remove the old stylus with the new one. Then fasten the screw. -
Page 17: Upgrading The Firmware
Troubleshooting and Maintenance Upgrading the Firmware You can upgrade the firmware of the ViVOpay PISCES if required for your application. You will need the following from your ViVOpay PISCES distributor: • New ViVOpay firmware ViVOpay download utility USB data cable You also need a PC with a USB port. -
Page 18: Specifications
Appendix A Specifications ViVOpay PISCES Specifications For detailed specifications, see the ViVOpay PISCES Technical Specifications. RF Interface Frequency 13.56 MHz Standard ISO 14443 Type A&B, Mifare, ISO 18092 Reading distance MAX 4cm Physical Length 175 mm Width 95 mm maximum... -
Page 19: Glossary
RF Reader The Point of Sale device that receives the RF transmission from a card, fob or NFC phone. Visa Contactless Visa's contactless payment product that utilizes contactless technology. Symbol Explanations: EMV Contactless Symbol ViVOpay PISCES User Guide...