Safety & Troubleshooting - Winco EPG-1C Operating Instructions Manual

Safety
A WINCO® Approved Service Technician should carry out repairs
if necessary. Do not remove any components or service panels on
this product.
If the power cord is damaged, it must be replaced by a WINCO
Approved Service Technician in order to avoid a hazard.
Troubleshooting
If your WINCO Panini Grill does not operate, please check the following prior to placing a service call.
pRoblem
Grill not working
Indicator light is on, but unit is Not
heating up
Indicator light is Not on, but the unit is
heating up
Cooking surface is heating up too slowly
Food sticking
Service and Repair
There are no user serviceable parts within this appliance.
To avoid serious injury or damage, NeveR attempt to repair the unit
yourself.
To initiate warranty service contact: support@wincous.com
or call: 973-295-3899.
DO NOT send unit to WINCO without first contacting our customer
service department.
See "Limited Warranty" section on page 10 for details.
mIGht be cAused by
Power supply
Power switch has not been turned on
Plug/cord, set or external wiring is damaged
Internal wiring fault
Faulty elements
Operation of thermostat
All thermostats are not turned on
Faulty thermostat
The indicator bulb has burned out
Carbon build up
Thermostat setting
Faulty elements
Carbon build up
Not seasoned
couRse of ActIoN
Check power source
Check that the unit is correctly plugged in and
turned on
Call Winco to make service arrangements through
their service provider network
Call Winco to make service arrangements
Call Winco to make service arrangements
Ensure thermostat is set correctly and that the
temperature select knob is firmly secured to the
thermostat shaft (not spinning independently)
Call Winco to make service arrangements
Call for service. Replace the indicator light
Ensure that the plates are kept clean and free from
carbon build up / debris
Ensure thermostat is set correctly and that the
temperature select knob is firmly secured to the
thermostat shaft (not spinning independently)
Call Winco to make service arrangements
Ensure that the plates are kept clean and free from
carbon build up/debris
Season grill, see Operating Instructions
9