Troubleshooting - Sonoro RELAX SO-810 Operating Manual

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Troubleshooting

Malfunctions can occur with any electrical equipment. This is not
necessarily due to a defect. As such, you should check the following
table to see if you can eliminate the problem yourself.
Malfunction
No power
No response from
RELAX
Remote control does
not work, or only
works sporadically
No sound or poor
sound
Alarm does not work. Alarm is not
Insufficient Wi-Fi
signal strength
© sonoro audio GmbH 2017
Possible cause
Power cable is not
properly connected.
There is an error in
the RELAX.
Distance to RELAX is
too large.
Battery is empty.
Sound is turned off.
Headset is plugged
in.
RELAX is not set to
the correct playback
mode.
FM/DAB or Internet
reception is poor.
There is radio
interference.
activated.
Alarm volume is set
too low.
The router is too far
or blocked.
Solution
Connect the power
cable properly.
Disconnect and
reconnect the power
plug. Then turn RELAX
on again.
Reduce the distance
between the remote
control and RELAX.
Replace the battery.
Adjust the volume.
Pull the headset out
of the jack.
Select another
playback mode.
Extend/adjust the
FM/DAB antenna
or check the Wi-Fi
connection.
Keep RELAX away
from other electronic
devices.
Activate the alarm.
Increase the alarm
volume.
Place RELAX closer to
the router or adjust
the position of the
Wi-Fi antenna.
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