Toshiba Encore 10 User Manual
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Toshiba Encore 10 User Manual

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User's Guide
(Windows 10)
If you need assistance:
Technical support is available online at Toshiba's Web site at
support.toshiba.com. At this Web site, you will find answers
for many commonly asked technical questions plus many
downloadable software drivers, BIOS updates, and other
downloads.
For more information, see
page 89
in this guide.
"If Something Goes Wrong" on
GMAD00431010
08/15

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Summary of Contents for Toshiba Encore 10

  • Page 1 User’s Guide (Windows 10) If you need assistance: Technical support is available online at Toshiba’s Web site at support.toshiba.com. At this Web site, you will find answers for many commonly asked technical questions plus many downloadable software drivers, BIOS updates, and other downloads.
  • Page 2 (“TOSHIBA”), ITS AFFILIATES AND SUPPLIERS DO NOT WARRANT THAT OPERATION OF THE PRODUCT WILL BE UNINTERRUPTED OR ERROR FREE. YOU AGREE THAT TOSHIBA, ITS AFFILIATES AND SUPPLIERS SHALL HAVE NO RESPONSIBILITY FOR DAMAGE TO OR LOSS OF ANY BUSINESS, PROFITS, PROGRAMS, DATA, NETWORK...
  • Page 3 YOUR DATA IS ALTERED OR LOST DUE TO ANY TROUBLE, FAILURE OR MALFUNCTION OF THE HARD DISK DRIVE OR OTHER STORAGE DEVICES AND THE DATA CANNOT BE RECOVERED, TOSHIBA SHALL NOT BE LIABLE FOR ANY DAMAGE OR LOSS OF DATA, OR ANY OTHER DAMAGE RESULTING THEREFROM. WHEN COPYING OR...
  • Page 4 Changes or modifications made to this equipment not expressly approved by Toshiba or parties authorized by Toshiba could void the user's authority to operate the equipment. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: ❖...
  • Page 5 The Special Interest Group. Bluetooth modules enable wireless networks over two or more (up to a total of seven) TOSHIBA portable devices. Please contact TOSHIBA computer product support on Web site http://www.toshiba-europe.com/computers/tnt/ bluetooth.htm in Europe or support.toshiba.com in the United States for more information.
  • Page 6 Because products with wireless technology operate within the guidelines found in radio frequency safety standards and Bluetooth recommendations, TOSHIBA believes wireless technology is safe for use by consumers. These standards and recommendations reflect the consensus of the scientific community and result from deliberations of panels and committees of scientists who continually review and interpret the extensive research literature.
  • Page 7 If you should experience any such problem, immediately turn Bluetooth off your or Wireless LAN device. Please contact Toshiba computer product support on Web site http://www.toshiba-europe.com/computers/tnt/ bluetooth.htm in Europe or support.toshiba.com in the United States for more information.
  • Page 8 ❖ In any other environment where the risk of interference to other devices, such as medical equipment or services is perceived or identified as harmful. If you are uncertain of the policy that applies on the use of wireless devices in a specific organization or environment (e.g. airports), you are encouraged to ask for authorization to use the Wireless LAN device prior to turning on the equipment.
  • Page 9 ® ® Turn Wi-Fi , Bluetooth , and Wireless WAN Functionalities off for Cardiac Pacemakers ❖ ® ® Bluetooth Turn Wi-Fi , and Wireless WAN functionality off when you are near a person who may have a cardiac pacemaker implant or other medical electric device.

  • Page 10: Regulatory Statements

    This device is restricted to indoor use due to its operation in the 5.15 GHz to 5.25 GHz frequency range. Industry Canada requires this product to be used indoors for frequency range 5.15 GHz to 5.25 GHz to reduce the potential for harmful interference to co-channel Mobile Satellite systems.

  • Page 11: Eu Declaration Of Conformity

    EU Declaration of Conformity TOSHIBA declares that this product conforms to the following Standards: Supplementary *The product complies with the Information: requirements of the Low Voltage Directive 73/23/EEC, the EMC Directive 89/336/EEC and/or the R&TTE Directive 1999/5/EC, compatible with the RoHS...
  • Page 12 United States. Although the initial emphasis is in Europe, Toshiba is already working with design engineers, suppliers, and other partners to determine appropriate worldwide product life cycle planning and end-of-life strategies for our products.
  • Page 13 Italia: License required for indoor use. Use with outdoor installations not allowed. È necessaria la concessione ministeriale anche per l’uso interno. Verificare con i rivenditori la procedura da seguire. Nederland: License required for outdoor installations. Check with reseller for procedure to follow. Licentie verplicht voor gebruik met buitenantennes.
  • Page 14 ❖ The 5 GHz Turbo mode feature is not allowed for operation in any European Community country. ❖ This device must not be operated in ad-hoc mode using channels in the 5 GHz bands in the European Community. Ad- hoc mode provides a direct communication between two client devices without a Wireless LAN Access Point.
  • Page 15 2. If this equipment causes RF interference to other radio stations, promptly change the frequency being used, change the location of use, or turn off the source of emissions. 3. Contact TOSHIBA Direct PC if you have problems with interference caused by this product to Other Radio Stations. 2. Indication The indication shown below appears on this equipment.

  • Page 16: Device Authorization

    Inc. with all rights reserved. Under the copyright laws, this guide cannot be reproduced in any form without the prior written permission of Toshiba. No patent liability is assumed, however, with respect to the use of the information contained herein.
  • Page 17 EXPRESSLY DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE WITH REGARD TO ANY OF THE FOREGOING. TOSHIBA ASSUMES NO LIABILITY FOR ANY DAMAGES INCURRED DIRECTLY OR INDIRECTLY FROM ANY TECHNICAL OR TYPOGRAPHICAL ERRORS OR OMISSIONS CONTAINED HEREIN OR FOR DISCREPANCIES BETWEEN THE PRODUCT AND THE MANUAL.
  • Page 18 Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by Toshiba is under license. Other trademarks and trade names are those of their respective owners. U.S. patents apply to this product. See http://patents.dts.com.
  • Page 19 Device Recycling Information As part of a commitment to people and the future, Toshiba promotes the efficient use of resources by working to achieve our zero-waste- to-landfill goal at all our production sites. In addition to our existing waste reduction and recycling policies, Toshiba is strongly committed to reducing electronic waste.

  • Page 20: Table Of Contents

    Contents Introduction............25 This guide ............27 Safety icons ............28 Other icons used..........28 Your device’s features and specifications ..29 Documentation ............ 29 Service options ............ 29 Precautions ............ 30 File management tips........... 31 Chapter 1: Getting Started........32 Selecting a place to work ........32 Features and components ........
  • Page 21 Turning on the power ........38 Initial setup............. 39 Using the Start menu ........39 Registering your device with Toshiba ....40 To Shut down your device ........40 To Restart your device......... 41 To place your device in Sleep mode....42 Adding optional external devices......
  • Page 22 Contents Chapter 3: Mobile Computing ........ 58 Toshiba’s energy-saver design......58 Running the device on battery power....58 Battery Notice ..........59 Power management........60 Charging the battery ..........60 Charging the RTC battery ......62 Determining remaining battery power.... 62 What to do when the tablet’s battery...
  • Page 23 Contents Service Station............. 88 Chapter 6: If Something Goes Wrong.....89 Problems that are easy to fix ....... 89 Problems when you turn on the device ....90 The Windows operating system is not working ............91 Using Startup options to fix problems ... 91 Internet problems...........
  • Page 24 Windows operating system....113 Additional help ........... 117 If you need further assistance...... 117 Contacting Toshiba........117 Other Toshiba Internet Web sites ...... 118 Toshiba’s worldwide offices ......118 Appendix A: Power Cord/Cable Connectors ..120 Glossary ............121...

  • Page 25: Introduction

    Introduction Thank you for purchasing your new Toshiba device. With your Toshiba device, your work and entertainment can accompany you wherever you go. ® Your device is ENERGY STAR qualified. Toshiba is a partner in the Environmental Protection ® Agency’s (EPA) ENERGY STAR Program and has designed ®...
  • Page 26 Substances in electrical and electronic equipment (RoHS), which restricts use of certain chemicals including, but not limited to, lead, cadmium, mercury, hexavalent chromium, PBB, and PBDE. Toshiba requires its device component suppliers to meet RoHS requirements and verifies its suppliers’ commitment to...

  • Page 27: This Guide

    For more detailed information about the features and specifications on your particular model, please visit Toshiba’s Web site at support.toshiba.com. While Toshiba has made every effort at the time of publication to ensure the accuracy of the information provided herein, product specifications, configurations, prices, system/component/options availability are all subject to change without notice.

  • Page 28: Safety Icons

    Introduction Safety icons Safety icons This manual contains safety instructions that must be observed to avoid potential hazards that could result in personal injuries, damage to your equipment, or loss of data. These safety cautions have been classified according to the seriousness of the risk, and icons highlight these instructions as follows: Indicates an imminently hazardous situation which, if not...

  • Page 29: Your Device's Features And Specifications

    To stay current on the most recent software and hardware options for your device, and for other product information, be sure to regularly check the Toshiba Web site at support.toshiba.com. If you have a problem or need to contact Toshiba, see “If Something Goes Wrong” on page...

  • Page 30: Precautions

    Introduction Service options Precautions Your device is designed to provide optimum safety and ease of use, and to withstand the rigors of travel. You should observe certain precautions to further reduce the risk of personal injury or damage to the device. Keep this device away from small children.

  • Page 31: File Management Tips

    Introduction File management tips File management tips ❖ Back up your files to external media on a regular basis. Label the backup copies clearly and store them in a safe place. As you work with data it exists in the device’s memory. This memory is called “volatile memory”...

  • Page 32: Chapter 1: Getting Started

    Chapter 1 Getting Started This chapter provides tips for using your device effectively, summarizes how to connect components, and explains what to do the first time you use your device. Please read the safety instruction information on the Quick Start document (that shipped with your device) carefully and make sure you fully understand the instructions before you attempt to use your device in order to avoid potential hazards that could cause bodily injury, property damage, or...

  • Page 33: Features And Components

    Getting Started Features and components Features and components For further details on each of the items listed in the following section, be sure to follow the provided references to sections later in this document. Front Internal microphones Front Web Camera Display (Sample Illustration) Front view ❖...

  • Page 34: Back

    Getting Started Features and components Back Back Camera (Sample Illustration) Back view ❖ —Allows you to take still photos or Back Camera record videos. Left side Micro USB port Headphone/Microphone jack ® Windows button Speaker Micro HDMI™ port microSD™ slot (Sample Illustration) Left side view ❖...

  • Page 35: Right Side

    Getting Started Features and components ❖ —Allows connection to an Micro HDMI port HDMI-compatible television or external display device. ❖ —Allows the transfer of data via the Micro USB port USB cable and charging of the battery via the Micro USB/AC adaptor.

  • Page 36: Setting Up Your Device

    Please handle your device carefully to avoid scratching or damaging the surface. Adding memory Toshiba will not be responsible for any product damage, data loss, service or part replacement made necessary by improper installation of a memory module. Connecting to a power source Your device requires power to operate.
  • Page 37 Always use the TOSHIBA Micro USB/AC adaptor that was provided with your device, or use Micro USB/AC adaptors specified by TOSHIBA to avoid any risk of fire or other damage to the device. Use of an incompatible Micro USB/AC adaptor could cause fire or damage to the device possibly resulting in serious injury.

  • Page 38: Charging The Battery

    Getting Started Charging the battery Connect the Micro USB/AC adaptor to a live electrical outlet. Charging the battery NOTE The device’s battery may not be accessible by the user. Before using the battery to power the device, you must charge the battery. To charge the battery, leave the device plugged into a Micro USB/AC power source with the device turned of.

  • Page 39: Initial Setup

    Getting Started Using the device for the first time Initial setup After turning on your device for the first time, follow the on- screen instructions on each screen in order to properly install the operating system and begin using your device. When you turn on the device for the first time, do not turn off the power again until the operating system has loaded completely.

  • Page 40: Registering Your Device With Toshiba

    “Start button” on page Registering your device with Toshiba Product registration is strongly recommended, and allows Toshiba to send you periodic updates, announcements, and special offers applicable to your Product. Product registration can be completed by visiting the Toshiba Web site at register.toshiba.com. Type in the requested information and complete the registration process.

  • Page 41: To Restart Your Device

    Getting Started To Restart your device Alternatively, you can Shut down your device by following the instructions below: Touch the ) button in the lower-left corner of Start the Desktop or press the ) button. Windows The Start menu opens. Pressing the power button before shutting down the Windows operating system could cause you to lose your work.

  • Page 42: To Place Your Device In Sleep Mode

    Adding optional external devices NOTE Before adding external devices, Toshiba recommends setting up your software. See “Initial setup” on page After starting your device for the first time you may want to: ❖...

  • Page 43: Recovering The Internal Storage Drive

    Getting Started Recovering the Internal Storage Drive Recovering the Internal Storage Drive Your device includes recovery utilities to allow you to recover your internal storage drive if necessary. The following internal storage drive recovery options are available: Recovery option Description Creating a recovery This option allows you to create the recovery drive (USB flash)
  • Page 44 Getting Started Recovering the Internal Storage Drive system from your recovery drive. Also, if your original internal storage drive fails, you can restore your system to a new internal storage drive from your recovery drive. NOTE When you create a recovery drive (USB flash), only the operating system files and drivers originally shipped with the device are backed up to the USB flash drive and can be restored from this drive.

  • Page 45: Restoring From A Recovery Drive

    Getting Started Recovering the Internal Storage Drive All information stored on your USB flash drive will be erased during the process of creating the recovery drive. Be sure to save the information stored on your USB flash drive to another storage device before executing this procedure.

  • Page 46: Reset Your Pc

    Getting Started Recovering the Internal Storage Drive To recover your internal storage drive from a recovery drive: Make sure your device is turned off. Connect the recovery USB drive you created to your device. Turn on your device while pressing the Power button + ) buttons.
  • Page 47 Getting Started Recovering the Internal Storage Drive (Sample Image) Update & security window Touch the button. Get started (Sample Image) Choose an option window In the Choose an option window select one of the following options: ❖ —Removes apps and settings, but Keep my files keeps your personal files ❖...

  • Page 48: Connecting An External Device

    To locate your Micro HDMI Out port, please refer to your Quick Start document. Micro HDMI Out port (Sample Illustration) Video port Selecting video cables To connect a device to the HDMI Out port, you must purchase the appropriate cable. For more information on purchasing a cable, visit accessories.toshiba.com.

  • Page 49: Connecting An Hdmi-Compatible Television Or Display Device

    Getting Started Using external display devices Connecting an HDMI-compatible television or display device To connect an HDMI-compatible television or display device: ❖ Connect one end of the Micro HDMI cable (not included with your device) to the Micro HDMI Out port on the side of your device, and then connect the other end of the cable to your television or display device.

  • Page 50: Adjusting The Quality Of The External Display

    Getting Started Customizing your device’s settings ❖ Show only on 2 (Sample Image) Multiple displays window Select your desired option to save the setting. Adjusting the quality of the external display To obtain the best picture quality from your television (or other video display device), you may need to adjust the video settings.

  • Page 51: Caring For Your Device

    Getting Started Caring for your device Caring for your device This section gives tips on cleaning and moving your device. For information about taking care of your device’s battery, “Taking care of your battery” on page NOTE Please handle your device carefully to avoid scratching or damaging the surface.

  • Page 52: Chapter 2: Learning The Basics

    Chapter 2 Learning the Basics This chapter gives some computing tips and provides important information about basic features. Computing tips ❖ Save your work frequently. Your work stays in the device’s temporary memory until you save it to the internal storage drive. If the network you are using goes down and you must restart your device to reconnect, or your battery runs out of charge while you are working, you will lose all work since you...

  • Page 53: Touch Screen

    Learning the Basics Touch screen ❖ Back up your files to external media on a regular basis. Label the backup copies clearly and store them in a safe place. It is easy to put off backing up because it takes time. However, if your internal storage drive suddenly fails, you will lose all the data on it unless you have a separate backup copy.

  • Page 54: Touch Screen Navigation

    Learning the Basics Touch screen Touch screen navigation Use your finger to manipulate the on-screen icons, buttons, menu items, and other items on the touch screen. You can also change the screen’s orientation. The screen is made of glass so avoid contact with sharp, rough, or abrasive objects or substances as the screen may break or scratch if not handled properly.

  • Page 55: Mouse Properties

    Learning the Basics Mouse properties —Swipe in from the left edge to Swipe from left edge display an open app. Snaps open apps (swipe in from the left edge and slide the divider to adjust the app size). Displays recently opened apps (swipe in from left edge, holding your finger down, and then push the app back toward the left edge).

  • Page 56: Starting An App

    Learning the Basics Starting an app Starting an app To start an app, touch the ) button in the lower-left Start corner of the Desktop or press the ) button on Windows the side of your device. list on the left side of the Start screen Most used displays the apps most often used on your device.

  • Page 57: Backing Up Your Work

    Toshiba’s online resources Toshiba maintains a number of online sites to which you can connect. These sites provide information about Toshiba products, give help with technical questions and keep you up to date with future upgrades.

  • Page 58: Chapter 3: Mobile Computing

    Many of these energy-saving features have been preset by Toshiba. We recommend you leave these features active, allowing your device to operate at its maximum energy efficiency, so that you can use it for longer periods while traveling.

  • Page 59: Battery Notice

    The battery life rating is only achieved on the select models and configurations tested by Toshiba under the specific test settings at the time of publication and is not an estimate of a system’s battery life under any conditions other than the...

  • Page 60: Power Management

    The battery needs to be charged before you can use it to power the device. Always use the Micro USB/AC adaptor specified by Toshiba. You can order a Toshiba Micro USB/AC adaptor from Toshiba’s Web site at accessories.toshiba.com. NOTE Your device’s battery is not accessible to the user.
  • Page 61 Mobile Computing Charging the battery NOTE Battery charge time may vary depending on the applications, power management settings, and features used. TECHNICAL NOTE: The recharging of the tablet’s battery may not occur when your device is using all of the power provided by the Micro USB/AC adaptor to run applications, features, and devices.

  • Page 62: Charging The Rtc Battery

    Mobile Computing Charging the battery Charging the RTC battery Your device may have an internal real-time clock (RTC) battery. The RTC battery powers the System Time Clock and BIOS memory used to store your device’s configuration settings. When fully charged, it maintains this information for up to a month when the device is powered off.

  • Page 63: What To Do When The Tablet's Battery Runs Low

    Mobile Computing Charging the battery With repeated discharges and recharges, the battery’s capacity gradually decreases. A frequently used older battery does not power the device for as long as a new battery, even when both are fully charged. TECHNICAL NOTE: The device drains the battery faster at low temperatures.

  • Page 64: Conserving Battery Power

    Mobile Computing Charging the battery Click or touch Change advanced power settings tab of the Power Options Advanced settings window appears. Double-click or touch to display the battery Battery options. (Sample Image) Advanced settings tab of Power Options screen Configure the alarm settings to suit your needs. Touch Conserving battery power How long a fully charged battery lasts when you are using...

  • Page 65: Power Plans

    Mobile Computing Charging the battery These power-saving options control the way in which the device is configured. By using them, you can increase the length of time you can use the device before you need to recharge the battery. Microsoft has combined these options into preset Power Plans.

  • Page 66: Changing The Device Battery

    If you find that a new battery is needed, contact the location where you purchased the device for more information on replacing the battery. Toshiba will not be responsible for any product damage, data loss, service, or part replacement made necessary by improper installation of a new battery.

  • Page 67: Safety Precautions

    Do not expose the device to fire. The battery could explode. Do not turn on the device’s power again until an authorized Toshiba service provider has checked it for safety. Continued use could cause a fire or rupture possibly resulting in serious injury or device failure including but not limited to the loss of data.

  • Page 68: Traveling Tips

    ❖ Always travel with the device in a carrying case. Toshiba offers a choice of carrying cases for the device. They all provide plenty of extra space for manuals, power cords, and compact discs.

  • Page 69: Chapter 4: Exploring Your Device's Features

    Chapter 4 Exploring Your device’s Features In this chapter, you will explore some of the special features of your device. Exploring the desktop You can use its features to start applications, find documents, set up system components, and perform most other computing tasks.

  • Page 70: Finding Your Way Around The Desktop

    Exploring Your device’s Features Exploring the desktop Finding your way around the desktop Your device’s desktop includes several standard features: icons, Start button, taskbar, notification area, notifications, and background pattern. Notifications Icons Start button Search field Taskbar Notification area (Sample Image) Windows Desktop screen NOTE To change from Desktop mode to Tablet mode, touch the ) icon in the Notification area, and...

  • Page 71: Start Button

    Exploring Your device’s Features Exploring the desktop ❖ TECHNICAL NOTE: If you delete a large number of files or very large files from the internal storage drive, there may be insufficient space available in the Recycle Bin to hold these files. In this case, Windows will prompt you to either permanently delete the file(s) or cancel the deletion.
  • Page 72 Exploring Your device’s Features Exploring the desktop ❖ Adjust system settings ❖ Find files ❖ Access Toshiba Utilities ❖ Use the Search function ❖ Suspend system activity and shut down the device For more information, see “Using the Start menu” on page 39 “Starting an app”...
  • Page 73 Exploring Your device’s Features Exploring the desktop App tiles The app tiles can be accessed and launched from the Start menu. Typical app tiles are the Calendar tile and Mail tile, as well as tiles representing all other applications downloaded to your system.

  • Page 74: Windows Store

    Exploring Your device’s Features Windows Store —A specialized type of tile notification Badge notifications (shown on the Start menu tile) using symbols to indicate the number of applications that have updates available or the status of a running application. —These run a background task on behalf Raw notifications of an application while that application is not running in order to make available the latest content, such as an online...

  • Page 75: Connecting Your Device To A Network

    Exploring Your device’s Features Setting up for communications Select ) in the Settings window. Network & Internet The Network & Internet window allows you to choose from several options in the left pane of the window: ❖ Wi-Fi ❖ Airplane mode ❖...

  • Page 76: Exploring Audio Features

    Exploring Your device’s Features Exploring audio features Exploring audio features NOTE You can only plug one external audio device at a time (i.e. headphones or microphone) into the available headphone/microphone jack. You can use your device to record sounds using the device’s internal microphone(s) (available on certain models) or an optional external microphone.

  • Page 77: Using External Speakers Or Headphones

    Exploring Your device’s Features Exploring audio features Speak normally into the microphone. When you have finished recording, touch the Stop button. Recording Your recording file is created and automatically saved for you. Using external speakers or headphones Before putting on headphones to listen, turn the volume down.

  • Page 78: Using The Web Camera

    Exploring Your device’s Features Using the Web Camera Using the Web Camera Your device may come with two built-in Web Cameras. One is located on the front and one on the back of the display. With these Web cameras you can do the following: ❖...

  • Page 79: Removing Memory Media

    Exploring Your device’s Features Using the microSD Card slot Push the media into the microSD Card slot until it stops. (Sample Illustration) Inserting memory media When inserting memory media, do not touch the metal contacts. You could expose the storage area to static electricity, which can destroy data.
  • Page 80 Exploring Your device’s Features Using the microSD Card slot Grasp the card and pull it straight out. (Sample Illustration) Removing memory media Do not remove memory media while data is being written or read. Even when the Windows message “copying...” disappears, writing to the media might still be in progress and your data could be destroyed.

  • Page 81: Chapter 5: Utilities

    Chapter 5 Utilities Your device includes several utilities designed to help you to reconfigure your system to best meet your individual needs. Together, these allow you to ascertain certain system details, set additional options, or change default options. These utilities are described in this chapter. NOTE The utilities described in this chapter, and the icons shown in the sample images are applicable only if the...

  • Page 82: Password Utility

    TOSHIBA is not responsible for any losses that may occur to you, your organization or others as a result of the inability to access your device.
  • Page 83 Utilities Password Utility To set a supervisor password: In the field, type Search Password Utility Click or touch Password Utility Click or touch Supervisor Password (Sample Image) Supervisor Password tab Click or touch Enter your password, and then enter it again to verify. Click or touch NOTE Under User Policy, this option may or may not ask for...

  • Page 84: Using A User Password

    TOSHIBA is not responsible for any losses that may occur to you, your organization or others as a result of the inability to access your device.
  • Page 85 Utilities Password Utility To register a password for the power-on password functions: In the field, type Search Password Utility Click or touch Password Utility Click or touch User Password (Sample Image) User Password tab Click or touch Enter your password, and then enter it again to verify. Click or touch Click or touch to save your password as a text file.

  • Page 86: Deleting A User Password

    Utilities Password Utility Deleting a user password To cancel the power-on password function: In the field, type Search Password Utility Click or touch Password Utility A pop-up screen appears asking for a password. Enter your password, and then click or touch Verify Click or touch Delete...

  • Page 87: System Settings

    Utilities System Settings System Settings System Settings is the TOSHIBA configuration management tool available through the Windows operating system. To access it: In the field, type Search System Settings Click or touch System Settings The System Settings screen appears. (Sample Image) System Settings screen – General tab...

  • Page 88: Service Station

    Utilities Service Station Service Station The Service Station helps you keep your new device running at its best by notifying you when updated software, firmware, documentation or other information is available for your device. The Service Station will alert you when updates are available, and you can then choose to install the updates if you wish, or you can follow the instructions below to open the Service Station:...

  • Page 89: Chapter 6: If Something Goes Wrong

    This chapter aims to help you solve many problems by yourself. It covers the problems you are most likely to encounter. If all else fails, contact Toshiba. You will find information on Toshiba’s support services at the end of this chapter. Problems that are easy to fix Your program or application stops responding.

  • Page 90: Problems When You Turn On The Device

    If Something Goes Wrong Problems when you turn on the device Select the program or application you want to close, and then touch in the lower right corner. End Task Closing the failed program should allow you to continue working. If it does not, continue with the next step. Close the remaining programs one by one by selecting the program name, then select End Task...

  • Page 91: The Windows Operating System Is Not Working

    If Something Goes Wrong The Windows operating system is not working The Windows operating system is not working Once you are familiar with your device and used to the way the operating system responds to your work routine, you can easily detect if the operating system is not working correctly.
  • Page 92 If Something Goes Wrong The Windows operating system is not working Reset your device ❖ All of your personal files and apps are removed ❖ Your device settings are changed back to their defaults For more information, see “Reset your PC” on page Advanced options Choosing this option presents you with another set of options:...

  • Page 93: Internet Problems

    If Something Goes Wrong The Windows operating system is not working ❖ Enable boot logging Creates a file that lists all the drivers that are installed during startup ❖ Enable Safe Mode Starts Windows with a minimal set of drivers and services.

  • Page 94: Power And The Battery

    If Something Goes Wrong Power and the battery Power and the battery NOTE The device’s battery may not be accessible by the user. Your device receives its power through the Micro USB/AC adaptor or from the system battery. Power problems are interrelated.

  • Page 95: Display Problems

    If Something Goes Wrong Display problems Display problems Here are some typical display problems and their solutions: The screen is blank. Display Auto Off may have gone into effect. Touch anywhere on the screen to activate it. If you are using the built-in screen, make sure the display priority is not set for an external monitor.

  • Page 96: Disk Or Storage Drive Problems

    If Something Goes Wrong Disk or storage drive problems A message displays saying that there is a problem with your display settings and that the adapter type is incorrect or the current settings do not work with your hardware. Reduce the size of the color palette to one that is supported by the device’s internal display.
  • Page 97 If Something Goes Wrong Disk or storage drive problems Touch the drive you wish to check. (Sample Image) Touching the drive In the pop-up menu, touch Properties The drive’s Properties box appears. Touch the tab. Tools Touch the button. Check The Error Checking box appears.

  • Page 98: Web Camera Help

    If Something Goes Wrong Web Camera help Your data files are damaged or corrupted. Refer to your software documentation for file recovery procedures. Many software packages automatically create backup files. You may also be able to recover lost data using utility software.

  • Page 99: Perform A System Restore

    If Something Goes Wrong Web Camera help NOTE select the “Delete the driver software for this device” box. (Sample Image) Web Camera driver - uninstall window After the driver uninstalls, restart your device, see “To Restart your device” on page The driver is then reinstalled automatically.

  • Page 100: Check For Problems With Third Party Applications

    If Something Goes Wrong Sound help Check for problems with third party applications Uninstall all other applications that use the Web Camera except the pre-installed camera application. If uninstalling the other applications does not fix the problem, reinstall them. If it does fix the problem, try reinstalling them again to check if the Web Camera continues to work.

  • Page 101: Check And Set Default Speakers

    If Something Goes Wrong Sound help Check and set default speakers In the field, type Search Change system sounds Touch Change system sounds Touch the tab. Playback Select a playback device. Touch the button. Set Default NOTE If only one playback device is listed, that device is set as the default automatically.

  • Page 102: Uninstall The Audio Driver

    ❖ Take note of the audio driver name(s) in the event you may need to manually download the audio driver from support.toshiba.com/drivers. (Sample Image) Audio driver - uninstall window After the driver uninstalls, restart your device, see “To Restart your device”...

  • Page 103: Download The Latest Sound Driver

    The various Audio drivers will be listed under “Sound, video and game controllers.” Take note of the Audio driver name(s) in order to locate the proper driver on the Toshiba support Web site, “Drivers & Software” page. Install the desired Audio driver.

  • Page 104: Printer Problems

    If Something Goes Wrong Printer problems Printer problems This section lists some of the most common printer problems. The printer will not print. Check that the printer is connected to a working power outlet, turned on and ready (on line). Check that the printer has plenty of paper.

  • Page 105: Wireless Networking Problems

    If Something Goes Wrong Wireless networking problems Wireless networking problems NOTE This section provides general troubleshooting tips for networking problems, specifically wireless (Wi-Fi) networking. The terms and concepts used assume a basic understanding of networks, and may be for more advanced users.

  • Page 106: Connecting To The Internet

    If Something Goes Wrong Connecting to the Internet ❖ Use IPCONFIG to verify that the device has a useful IP address one other than the private address of 169.254.xxx.xxx assigned by Windows. In the field, type Search Click Command Prompt Enter , and then press IPCONFIG/ALL...

  • Page 107: Troubleshooting An Internet Connection - Verify Network Status

    If Something Goes Wrong Connecting to the Internet Troubleshooting an Internet connection – Verify network status The appearance of the ) icon in the taskbar Network indicates the following conditions: The network connection is set to wireless and you are connected to a wireless access point.

  • Page 108: Uninstall The Network Adapter Driver

    If Something Goes Wrong Connecting to the Internet Wait for the modem and router to completely startup before continuing. NOTE This may take a few minutes to complete. Most devices have indicator lights that indicate the progress. If it is not apparent you may need to contact the manufacturer for assistance.

  • Page 109: Troubleshooting An Internet Connection - How To Verify Tcp/Ip

    If Something Goes Wrong Connecting to the Internet Select Scan for hardware changes After the driver uninstalls, restart your device, see “To Restart your device” on page The driver is then reinstalled automatically. If you are still unable to connect to a wireless network, you may have a hardware issue that will require further troubleshooting.

  • Page 110: Downloading Drivers And Updates

    Downloading drivers and updates Using Toshiba Service Station The easiest way to update your device with the latest components and drivers is to use Toshiba Service Station. To access TOSHIBA Service Station: In the field, type...

  • Page 111: Manually Download And Install Drivers And Updates

    (or connected to) your device. On the “Drivers & Software” area of the Toshiba support Web site, there may be several drivers listed for the same device.

  • Page 112: Develop Good Computing Habits

    (Sample Image) Driver install window The above example indicates the touchpad vendor’s name. This tells you that when you go to http://support.toshiba.com/drivers and enter your device’s model and/or serial number to find drivers, you should filter your search by to find the latest driver Touchpad driver from that vendor.

  • Page 113: Data And System Configuration Backup In The Windows Operating System

    If Something Goes Wrong Develop good computing habits ❖ Copy files to a rewritable external storage device. ❖ Connect your device to the office network and copy files to your network partition. Some people use a combination of these methods, backing up all files weekly and copying critical files to external media on a daily basis.
  • Page 114 If Something Goes Wrong Develop good computing habits often leaves behind unwanted files and settings. It is also easy to undo a restore point selection, if you change your mind. Follow these steps to create a restore point using the System Restore utility: In the field, type...
  • Page 115 If Something Goes Wrong Develop good computing habits NOTE At this point you can touch “Scan for affected programs” to determine what the impact of using the chosen Restore Point will be. Verify that the Restore point you chose is the correct one.
  • Page 116 If Something Goes Wrong Develop good computing habits General tips for installing hardware and software Here are a few tips to help ensure safe and easy installation of new hardware (printers, pointing devices, external hard drives, optional external writable optical disc drives, scanners, etc.) and software applications like Microsoft Office and ®...

  • Page 117: Additional Help

    Your dealer is your best source for current information. Technical support is available online at Toshiba’s support Web site at support.toshiba.com. At this Web site you will find answers for many commonly asked technical questions in addition to downloadable software drivers, BIOS updates, and many other downloads.

  • Page 118: Other Toshiba Internet Web Sites

    Canada www.toshiba-Europe.com Europe www.toshiba.co.jp/index.htm Japan latin.toshiba.com Mexico and all of Latin America acclaim.toshiba.com Toshiba USA Self-Service support web site laptopforums.toshiba.com Community discussion forums for Toshiba laptop users Toshiba’s worldwide offices Australia Canada Toshiba (Australia) Pty. Limited Toshiba Canada Ltd.
  • Page 119 Spain United States The Rest of Europe Toshiba America Information Toshiba Europe (I.E.) GmbH Systems, Inc. Hammfelddamm 8 9740 Irvine Boulevard D-4-1460 Neuss Irvine, California 92618 Germany United States For more information on additional Toshiba worldwide locations, please visit: www.toshiba.co.jp/index.htm.

  • Page 120: Appendix A: Power Cord/Cable Connectors

    Appendix A Power Cord/Cable Connectors Your device ships with the correct power supply for the country of purchase. This appendix shows the shapes of the typical Micro USB/AC power cord/cable connectors for various parts of the world. Canada UL approved CSA approved United Kingdom Europe...

  • Page 121: Glossary

    Glossary TECHNICAL NOTE: Some features defined in this glossary may not be available on your device. Acronyms The following acronyms may appear in this User’s Guide. Alternating Current Basic Input/Output System BIOS Blu-ray Disc Read-Only Memory BD-ROM bits per second Compact Disc Compact Disc Read-Only Memory CD-ROM...
  • Page 122 Glossary Dots Per Inch Digital Versatile (or Video) Disc Digital Versatile (or Video) Disc Read-Only DVD-ROM Memory File Allocation Table Federal Communications Commission gigabyte gigabytes per second GBps Hard Disk Drive High-Definition Multimedia Interface HDMI High-Definition Multimedia Interface Consumer HDMI CEC Electronics Control Hypertext Markup Language HTML...
  • Page 123 Glossary Thin Film Transistor Universal Serial Bus Uniform Resource Locator Wide Area Network World Wide Web Terms The following terms may appear in this User’s Guide. —A liquid crystal display (LCD) made active-matrix display from an array of liquid crystal cells using active-matrix technology.
  • Page 124 Glossary —The speed at which a communication device, such baud rate as a printer or modem, transmits information. Baud rate is the number of signal changes per second (not necessarily bits per second the same as bits per second). See also —Offering more storage capacity than Blu-ray Disc (BD) DVDs, the format was developed to allow for more data...
  • Page 125 Glossary —A section of very fast memory in which frequently used cache information is duplicated for quick access. Accessing data from cache is faster than accessing it from the computer’s CPU cache, L1 cache, L2 cache main memory. See also CD-ROM —An individual compact disc.
  • Page 126 Glossary —A section of very fast memory residing between CPU cache the CPU and the computer’s main memory that temporarily stores data and instructions the CPU will need to execute cache, L1 cache, L2 commands and programs. See also cache —An on-screen symbol (usually a flashing vertical line) cursor that indicates the position where characters will appear...
  • Page 127 Glossary —A round, flat piece of material that can be magnetically disk influenced to hold information in digital form, and used in the production of magnetic disks, such as hard disks. Compare disc hard disk . See also —The device that reads and writes information and disk drive programs on external media or hard disk.
  • Page 128 Glossary file extension —See extension device —See external device —A collection of related information, saved on disk with a file unique name. A file may be a program, information used by a document program, or a document. See also —The section of a storage drive File Allocation Table (FAT) that keeps track of the location of stored files.
  • Page 129 Glossary —The physical components of a computer system. hardware software Compare —An HDMI (High-Definition Multimedia Interface) interface used to transmit high quality audio and video signal via a single cable in digital format, providing better picture quality than analog signal. —...
  • Page 130 Glossary —A solid state lamp (SSL) that LED (Light Emitting Diode) uses light-emitting diodes (LEDs) as the source of light, which offers long life and high efficiency output. Multiple diodes are used together, since the light created by individual light-emitting diodes is small compared to incandescent and compact fluorescent lamps.
  • Page 131 Glossary —A collection of computers and associated devices network that are connected by communications facilities. A network allows you to share data and peripheral devices, such as printers, with other users and to exchange electronic mail. —A method of refreshing a computer screen, non-interlaced in which each pixel of every line is refreshed as the electron beam scans across and down the screen.
  • Page 132 Glossary —An icon (usually an arrow) that moves on the screen pointer when you slide your finger across the touchpad or move a mouse. Used to point to and select/activate on-screen items, such as icons, menu items, and buttons. The shape and purpose of the pointer varies depending on the program you are using and what you are doing.
  • Page 133 Glossary —A monitor that RGB (Red, Green, Blue) monitor reproduces all colors by mixing red, green, and blue light in various combinations. —An eight-wire connector used to connect a RJ45 connector computer to a network. —Non-volatile memory that can ROM (Read-Only Memory) Non-volatile be read but not written to.
  • Page 134 Glossary active-matrix display —See TFT display —To activate items displayed on the screen, such as Touch apps, setting icons, and on-screen buttons by touching them with your finger. —A list of square or rectangular icons on the Start Tile/Tiles menu representing applications that can be accessed by selecting them.

  • Page 135: Index

    Index determine remaining power 62 low charge 63 AC power 60 maintaining 67 accessing maximum capacity 59 network 75 power management 60 adding power options 63 memory 36 real-time clock (RTC) 60 optional external devices 42 recharge time 59 adding desktops 72 RTC memory 60 Advanced Startup options 91 running device on battery...
  • Page 136 Micro USB/AC adaptor to downloading drivers/updates electrical outlet 38 determine correct drivers 111 power source 37 manually download/install 111 customize Toshiba Service Station 110 device settings 50 drivers downloading 110 data backing up 31 ENERGY STAR® 25 data/entire system backup...
  • Page 137 73 Initial setup notifications 73 using your device for the first time 39 internal microphones 33 online resources internal storage drive Toshiba 57 recovery 43 optional external devices Internet adding 42 connecting 106 Internet connection password troubleshooting 107, 109...
  • Page 138 74 safety 30 device 36 printer Micro USB/AC adaptor 36 troubleshooting 104 settings problem solving customize device settings 50 contacting Toshiba 117 Shut down Startup options 91 device 41 Sleep mode 42 real-time clock (RTC) device 42 battery 60 sounds...
  • Page 139 Toshiba URL address not found 93 online resources 57 Web Camera 98 Windows operating system not registering device Toshiba Web site 40 working 91 worldwide offices 118 wireless networking 105 touch screen navigation 54 troubleshooting network adapter troubleshoot Internet connection,...
  • Page 140 Index using device for the first time 38 Utilities 81 video projector adjusting display 50 volume control button 35 warranty standard limited warranty 29 Web Camera using 78 Web camera Front 33 Web sites 117 Wi-Fi wireless networking 74 Windows button 34 Windows operating system desktop 69 troubleshooting 91...

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