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If you need service or assistance, we suggest
you follow these four steps:
1, Before calling for
assistance...
Performance
problems
often result
from little things you can find and fix
yourself without tools of any kind.
If your washer
does not fill:
l
Is the power
supply
cord
plugged
into a live circuit
with the proper
voltage?
l
Are both water faucets open?
l
Have
you checked
your
home's
main fuses or circuit
breaker
box?
l
Are the water supply
hoses kinked?
l
Is the Cycle
Control
Knob set and
pulled
out?
If your washer
does not spin:
l
Is the lid closed?
l
Is the power
supply
cord
plugged
into a live circuit
with the proper
voltage?
l
Have
you checked
your
home's
main fuses or circuit
breaker
box?
If your washer
stops during
a cycle:
l
Remember,
the
washer
pauses
briefly
at different
times in each cy-
cle. These pauses are normal.
If your washer
fills and drains
with-
out running:
l
Make
sure that the Cycle
Control
Knob is pointing
to a number
in the
cycle.
Make
sure the drain
hose is higher
than the water
level in the washer.
If
it isn't...
l
The washer
may seem to be drain-
ing during
wash and rinse cycles.
l
Water can siphon out. (See "lnstalla-
tion Instructions!')
2.
If you need
assistance*. . .
Call Whirlpool
COOL-LINE@ serv-
ice assistance
telephone
number.
Dial free from:
Continental
U.S. . (800) 253-1301
Michigan
. . . . . . . . (800) 632-2243
Alaska
& Hawaii
(800) 253-1121
and talk with one of our trained
Con-
sultants
The Consultant
can
instruct
you in how to obtain satisfactory
oper-
ation from your appliance
or, if serv-
ice
is necessary,
recommend
a
qualified
service
company
in your
area.
3.
If you need service*...
Whirlpool
has
a
nationwide
network
of fran-
chised TECH-CARE@
Service
Compa-
nies,
TECH-CARE
service
technicians
are trained
to
fulfill the product
warranty
and
pro-
vide
after-warranty
service,
any-
where
in the United States. To locate
TECH-CARE service
in your area, call
our COOL-LINE
service
assistance
telephone
number (see Step 2) or look
in your telephone
directory
Yellow
Pages under:
4.
If you have a 9999g99
problem*...
Call
our COOL-LINE
service
as-
sistance
telephone
number
(see Step
2) and talk with one of our Consultants,
or if you prefer, write to:
Mr. Robert Stanley
Division Vice President
Whirlpool
Corporation
2000 US-33, North
Benton Harbor, Ml 49022
'If you must call or write, please
pro-
vide:
model
number,
serial
number,
date
of purchase,
and a complete
description
of the problem.
This infor-
mation is needed
in orderto
better re-
spond to your request for assistance.
11
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