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TELCARE TELCBGM01 User Manual

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Telcare Blood Glucose

Monitoring System

User Manual
This meter contains a rechargeable internal battery. In order to save
battery power, it will power down (go dark) after 20 seconds. If this
happens while you are using the meter, there is nothing wrong. To
wake up the meter, either insert a test strip or turn the power button
"off" and then "on".
This device will not transmit data when it is not in use. The data
transmission time is no more than six minutes.

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Summary of Contents for TELCARE TELCBGM01

  • Page 1: Monitoring System

    Telcare Blood Glucose Monitoring System User Manual This meter contains a rechargeable internal battery. In order to save battery power, it will power down (go dark) after 20 seconds. If this happens while you are using the meter, there is nothing wrong. To wake up the meter, either insert a test strip or turn the power button “off”...
  • Page 2 “ Home glucose monitoring is universally recognized as essential to the management of diabetes and ” prevention of complications.
  • Page 3 The Telcare BGM has been designed to be accurate and easy to use. This manual contains all of the information needed to use and maintain your new blood glucose meter.
  • Page 4 Table of Contents Your Telcare Blood Glucose Meter The Telcare BGM Device Telcare Test Strips The Display Screen Setting Up Your Telcare BGM Control Solution Modes Performing the Control Test Testing Your Blood Sugars Checklist Preparing Your Lancing Device Understanding Your Results Viewing Your Meter’s Memory...
  • Page 5 Unboxing the Telcare BGM for the first time Before we begin, take a moment to go over the contents of your Telcare BGM kit. Your kit should include all of the following items: - Telcare Blood Glucose Meter (battery included)

  • Page 6: The Telcare Bgm Device

    The Telcare BGM Device Power Button UP / DOWN Keys Enter Button Display Screen Insert Test Strip (White side up) Charging Port (Do not attempt to insert strip here)

  • Page 7: Telcare Test Strips

    Telcare Test Strips Blood Sample End Contact End (Put into device) IMPORTANT NOTES ON TEST STRIPS: • Check the expiration date printed on the test strip bottle and its package. Do not use expired test strips. • Use each test strip immediately after removing it from the bottle.

  • Page 8: The Display Screen

    The Display Screen The Display Screen Wireless Signal Strength Current Time Battery Level Last Test Reading Time of Last Reading From the Display screen, you can see the following things: - Wireless Signal Strength - Current Time - Battery Level - Last Test Reading - Time of Last Reading In this Display screen, use the UP/DOWN buttons (located on the...

  • Page 9: Setting Up Your Telcare Bgm

    Telcare BGM is accurate. The web server will automatically update your Telcare BGM time, if appropriate. Also, if your physical location changes the web server will recognize your time zone change and update your meter’s clock.
  • Page 10 Settings Options Alarms Create up to 3 alarms to help remind yourself when to test next. Date and Time This page allows you to view the Date and Time settings of your device. Volume This page allows you to select the volume of your meter. Use the UP/DOWN keys to select the appropriate volume.

  • Page 11: Viewing Your Meter's Memory

    Retrieve Blood Glucose History Your last 300 glucose and control test readings are stored within the meter. Please see ‘Viewing Your Meter’s Memory’ for further details. Airplane Mode Turning on Airplane Mode disables cellular network access. You will not be able to transmit your readings while Airplane Mode is turned on.
  • Page 12 Control Solution Modes Control solution testing is to make sure your Telcare BGM and Test Strips are working well. You should perform control solution testing when: • Using the meter for the first time • Using a new bottle of Telcare No Code Test Strips •...
  • Page 13 Use the UP / DOWN keys to access the main menu. Switch modes from “Normal Test Mode” to L1 Control Solution Mode or L2 Control Solution Mode. You can also access the “Settings” menu. To test Level 1 (L1) control solution, use the UP/DOWN buttons to highlight L1 mode.
  • Page 14 You can select any Mode you want by pushing the ENTER button. Take out a Telcare test strip from the test strip bottle. Close the bottle immediately. Insert the test strip into the meter. Make sure the “Telcare” label on the strip is...
  • Page 15 Squeeze a drop of control solution onto a clean, dry surface. Use Level 1 solution for L1 mode. Use Level 2 solution for L2 mode. Do not apply control solution to the test strip directly from the bottle. Immediately replace the bottle cap on the control solution bottle.

  • Page 16: Troubleshooting

    Control Solution Trouble Shooting below. IMPORTANT TIPS 1. Only use Telcare Glucose Control Solution with the Telcare Test Strips. Other brands of control solution may produce inaccurate results. 2. Always check the expiration date. DO NOT use expired control solution.
  • Page 17 If the result is still out of range, use a new bottle of control solution and retest. • If the problem persists, call Telcare at (877) 777-4710. Do not perform any blood glucose tests until you resolve this issue.

  • Page 18: Testing Your Blood Sugar

    Testing Your Blood Sugar Before you begin, make sure to: • Set up your Telcare BGM properly. Run a control test before first use. (See Step by Step Guide to Control Testing on page 8.) • Wash your hands and testing site thoroughly with warm water and soap.
  • Page 19 “Normal Test Mode”. It will ready to check blood and “Insert test strip” will be displayed. Take out a Telcare No Code Test Strip from the test strip bottle, and close the bottle immediately. Insert the test strip into your...
  • Page 20 Prepare Your Lancing Device A) Unscrew the cap of the lancing device and push the lancet into the device firmly until it is fully seated. B) Twist the protective cover off the lancet. Twist the adjustable cover clockwise onto the lancing device. IMPORTANT: Use a new sterile lancet every time you test to avoid cross contamination.
  • Page 21 C) Adjust the puncture setting on the cap for the puncture depth level (1 is the lightest and 5 is the deepest). D) With one hand holding the cap, pull back the lancing device with your other hand until you hear a click. The lancing device is now ready for use.

  • Page 22: Fingertip Testing

    Fingertip Testing Hold the lancing device (with the blue cap) against the side of your fingertip and press the release button to create a puncture. Tips for fingertip testing • Gently massage your hand and finger toward the puncture site to form a drop of blood. Do not “milk,” or squeeze around the puncture site.
  • Page 23 Testing Using an Alternate Test Site Important Information on Alternate Site Testing Your Telcare Blood Glucose Meter is capable of testing your blood glucose from your palm, usually referred to as an alternate site test, or AST. Alternate site testing can be less painful...
  • Page 24 Alternate Site Testing SHOULD NOT be used when: • You have Hypoglycemic unawareness (not able to tell if you have low blood sugar) • Within 2 hours of a meal, exercise, or medication • You will be operating machinery or driving a car •...
  • Page 25 Testing on your Palm Prepare the lancing device with a new lancet and clear cap. Cock the lancing device so that it is ready to use. Select a site on your palm that does not have veins, moles, excessive hair, or bone. Vigorously rub the side of your palm with your other hand for at least ten seconds.
  • Page 26 Applying Blood the Test Strip Gently touch the test strip to the drop of blood. The test strip will absorb the blood. Keep the test strip in the blood drop until the meter beeps to indicate the test strip has enough blood to test. Tagging Your Data The screen will start to count down.
  • Page 27 If you still receive the same result, call your physician or healthcare professional immediately. Sending Your Results Sending your results to the MyTelcare.com Web Portal Your Telcare BGM will automatically transmit your results after the device has saved your reading.
  • Page 28 ENTER button to transmit the answer to your MyTelcare.com Web Portal. To access your readings at http://mytelcare.com, use the login credentials provided to you at the time of your Telcare BGM delivery. If you have additional questions or require login support, please contact Telcare at (877) 777-4710, or email...
  • Page 29 If Your Data Transmission is Not Successful If the device cannot communicate with the Telserve web server, the following message will appear: “Unable to complete transmission to server. Retrying...(this could take a minute)” If the device cannot communicate with the Telserve web server it will automatically retry to send the data 3 times.

  • Page 30: Understanding Your Blood Glucose Test Results

    Understanding Your Blood Glucose Test Results Your blood glucose level will vary depending on many factors. Some of these are food intake, medication, health, stress, and exercise. The ideal range for adults without diabetes is: • Between 74~106 mg/dL before meals •...
  • Page 31 Viewing Your Meter’s Memory Your Telcare Blood Glucose Meter stores up to 300 test and control results. Each result is stored with date and time. You will need: - Your Telcare Blood Glucose Meter Power on the Telcare BGM device by using the PWR button.
  • Page 32 Maintenance of the Telcare BGM Caring for your Telcare Blood Glucose Meter is easy. Follow these guidelines to keep it working well and in optimal condition. Cleaning the Meter • If the meter gets dirty, use a moist (NOT WET) lint-free cloth with a mild detergent.
  • Page 33 Charging Your Telcare Blood Glucose Meter Your Telcare BGM uses a rechargeable battery. It can be charged and discharged hundreds of times, but will eventually wear out. If you notice siginifcant reduction in the duration of your meters operating time before needing a recharge, your battery may need replacing.

  • Page 34: Error Codes

    1) Error: Please Restart Meter What It Means: The meter may be damaged. Action to take: Restart meter and contact Telcare support if the problem persists. 2) Error: Used Strip Inserted What It Means: Your test strip may be used or damaged Action to take: Repeat the test with a new test strip.
  • Page 35 3) Error Message: Not Enough Blood What It Means: There is not enough blood or control sample in the test strip. Action to take: Remove the test strip and repeat the test with a new test strip. 4) Error Message: Temperature is out of range What It Means: The temperature is out of range Action to take: Move the meter into an area that is between...
  • Page 36 - If you are still having difficulties, try moving outside of the building - Check to see if there is cellular coverage in your area If the above actions do not resolve your problem, contact Telcare technical support at (877) 777-4710, or email support@telcare.com.
  • Page 37 (1) year from the date of purchase. The liability of Telcare is limited to repair or replacement and in no event shall Telcare be liable for any collateral or consequential damages or loss.
  • Page 38 About Telcare Telcare is committed to creating the very best medical device experience for patients and healthcare professionals. Connecting powerful hardware and innovative software via a “no wires” approach, Telcare’s offerings aim to provide convenient and effective disease management tools.
  • Page 39 Concord, MA 01742 Phone: (877) 777-4710 Email: support@telcare.com Website - www.telcare.com Federal Communication Commission Interference Statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.

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