Related Manuals for TELCARE TCTM0001
Summary of Contents for TELCARE TCTM0001
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Page 1: Monitoring System
TELCARE Blood Glucose Monitoring System ™ TELCARE Blood Glucose ™ Monitoring System User Manual... -
Page 2: Intended Use
Palm and forearm testing should be done only during steady-state times when glucose is not changing rapidly. The Telcare BGM™ Blood Glucose Meter uses cellular data transmission to send test results to TELCARE™’s remote database, Telserve, and to receive messages from Telserve. The TELCARE™... -
Page 3: Important Safety Instructions
For Cleaning and Disinfecting procedures to prevent the spread of diseases such as Hepatitis B, see Cleaning and Disinfecting Your Meter (pg. 31). For Technical Support contact TELCARE™ at (888) 666-4530. Hours of Operation: Monday - Friday, 9AM - 5PM EST References “FDA Public Health Notification: Use of Fingerstick Devices on More than One Person Poses Risk for Transmitting Blood-... -
Page 4: Table Of Contents
Preparation and Safety Prepare Your Lancing Device Understanding Your Blood Glucose Test Results Viewing Your Meter’s Memory Maintenance of Your Telcare BGM and Lancing Device Cleaning and Disinfecting Your Meter Cleaning and Disinfecting Your Lancing Device Charging Your Telcare Blood Glucose Meter... -
Page 5: Your Telcare Blood Glucose Meter
Your Telcare Blood Glucose Meter Unboxing the Telcare BGM for the first time ™ Before we begin, take a moment to go over the contents of your Telcare BGM kit. Your kit should include: Telcare BGM Blood Glucose Meter (battery included) ™... -
Page 6: The Telcare Bgm ™ Device
TELCARE Blood Glucose Monitoring System ™ The Telcare BGM Device ™ 1 Power Button 2 UP / DOWN Keys 3 Enter Button 4 Display Screen 5 Insert Test Strip (white side up) 6 Charging Port (do not attempt to insert strip here) -
Page 7: Telcare Test Strips
TELCARE Blood Glucose Monitoring System ™ Telcare Test Strips Blood Sample End Contact End (put into device) IMPORTANT NOTES ON TEST STRIPS: Because of the autocoding feature of this meter, the strip insertion will be snug. This is to be expected and users find it easy after a few attempts. -
Page 8: The Display Screen
TELCARE Blood Glucose Monitoring System ™ The Display Screen The Display Screen 1 Wireless Signal Strength 2 Current Time 3 Battery Level 4 Last Test Reading 5 Time of Last Reading From the Display screen, you can see the following things:... -
Page 9: Setting Up Your Telcare Bgm
™ Setting Up Your Telcare BGM ™ Your Telcare BGM is preset with your information, including your time zone. During each cellular connection, Telserve will validate the time displayed is accurate. Telserve will automatically update your BGM clock, if appropriate. -
Page 10: Settings Options
TELCARE Blood Glucose Monitoring System ™ Settings options Alarms Create up to 3 alarms to help remind yourself when to test next. Date and Time This page allows you to view the Date and Time settings of your device. Volume This page allows you to select the volume of your meter. -
Page 11: Airplane Mode
TELCARE Blood Glucose Monitoring System ™ Memory Recall Your last 300 glucose and control test readings are stored within the meter. Please see “Viewing Your Meter’s Memory” (page 29) for further details. To send a reading to MyTelcare.com, highlight it and push the Enter button. If a reading has already been stored on MyTelcare.com and you attempt to send... -
Page 12: Control Solution Modes
TELCARE Blood Glucose Monitoring System ™ Control Solution Modes Control solution testing is to make sure your Telcare BGM and Test Strips are ™ working properly. You should perform control solution testing when: Using the meter for the first time. - Page 13 TELCARE Blood Glucose Monitoring System ™ Use the UP / DOWN keys on the left side of the BGM to access the main menu. Switch modes from “Normal Test Mode” to L1 Control Solution Mode. To test Level 1 (L1) control solution, use the UP/DOWN buttons to highlight L1 mode.
- Page 14 Blood Glucose Monitoring System ™ You can select any Mode you want by pushing the ENTER button. Take out a Telcare Test Strip from the test strip bottle. Close the bottle immediately. IMPORTANT: - Insert the strip into the strip port at a slight downward angle for it to properly seat in the meter.
- Page 15 TELCARE Blood Glucose Monitoring System ™ Squeeze a drop of control solution onto a clean, dry, non-absorbing surface. Use Level 1 solution for L1 mode. Use Level 2 solution for L2 mode. Do not apply control solution to the test strip directly from the bottle.
- Page 16 Troubleshooting on page 13. Range IMPORTANT TIPS: 1. Only use Telcare Glucose Control Solution with the Telcare Test Strips. Other brands of control solution or test strips may produce inaccurate results. 2. Always check the expiration date. DO NOT use expired control solution.
- Page 17 Repeat testing using a new test strip. If the result is still out of range, use a new bottle of control solution and retest. If the problem persists, turn your meter off and then call TELCARE™ at (888) 666-4530. Do not perform any blood glucose tests until you...
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Page 18: Testing Your Blood Sugar
Blood Glucose Monitoring System ™ Testing Your Blood Sugar Before you begin, make sure to: Set up your Telcare BGM Blood Glucose Meter properly. Run a control test ™ before first use. (See Step by Step Guide to Control Testing on page 8.) Wash your hands and testing site thoroughly with warm water and soap. - Page 19 TELCARE Blood Glucose Monitoring System ™ Important Safety Information Before Testing Please follow cleaning and disinfecting instructions for the meter (page 31) and lancing device (page 33) to prevent the risk of blood-borne pathogen transmission! Follow any cleaning/disinfection instructions that may come with the lancing device you use.
- Page 20 “Normal Test Mode.” When ready to check blood, “Insert test strip” will be displayed. Take out a Telcare Test Strip from the bottle, and close the bottle immediately. (Some meters require the user to enter a code from the vial. Telcare’s strips do not require a code.)
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Page 21: Prepare Your Lancing Device
TELCARE Blood Glucose Monitoring System ™ IMPORTANT SAFETY PROCEDURES: Use a new lancet every time you test to avoid contamination. It is important Inserting a Lancet to discard the used lancet carefully after each use to avoid unintended lancet stick injuries. Used lancets may be considered biohazardous waste in your Wash your hands and puncture area. - Page 22 AST Endcap (for palm or forearm) Hold the Lancet Needle Cover Replace the Lancing Device TELCARE Blood Glucose Monitoring System ™ and gently twist off of the Lancet Cover hcare provision sites*, and Replace the Lancing Device The Adjustable Tip offers 5 levels of Replace the lancing device cover.
- Page 23 Cover. You will hear a click, Lancing Device away from the ncing Device Cover in Position the end of the Adjust- Place the L TELCARE indicating that the Lancet Carrier Blood Glucose Monitoring System finger after the puncture is ™...
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Page 24: Important Information
Blood Glucose Monitoring System ™ Testing Using an Alternate Test Site Important Information on Alternate Site Testing Your Telcare BGM is capable of testing ™ your blood glucose from your palm, usually referred to as an alternate site test, or AST. - Page 25 Telcare users have found that a 26 gauge lancet or thicker (a number lower than 26) is needed in order to obtain an adequate blood drop for palm testing. Ultra-fine lancets that are adequate for finger testing will often fail to yield enough blood for palm testing.
- Page 26 TELCARE Blood Glucose Monitoring System ™ IMPORTANT INFORMATION FOR LANCING DEVICE Use the TELCARE Lancing Device included in your TELCARE Blood ™ ™ Glucose Monitoring System to obtain a blood sample. The minimum blood sample volume is 0.8 microliters. Purchase an additional TELCARE Lancing Device by calling ™...
- Page 27 TELCARE Blood Glucose Monitoring System ™ Important Information on Alternate Site Testing We recommend that Alternate Site Testing SHOULD NOT BE USED WHEN: You have hypoglycemic unawareness (not able to tell if you have low blood sugar). You are within 2 hours of eating a meal, exercising, or taking medication.
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Page 28: Applying Blood To The Test Strip
“No Selection.” Remove the Test Strip In order to send results to the Telcare server, remove the test strip from the meter when you see the screen shown here. - Page 29 As soon as you remove the test strip, your will send the results to Telserve, ™ Telcare’s secure server. Results can be sent to your caregiver’s electronic medical records and to other locations. Other locations could be your cell phone or computer, depending on the setup instructions you gave Telcare.
- Page 30 Access your readings at www.MyTelcare.com. Use the login credentials that you can obtain by calling (888) 666-4530. For additional questions or login support, turn your meter off and contact Telcare by phone or e-mail support@MyTelcare.com.
- Page 31 TELCARE Blood Glucose Monitoring System ™ If Your Data Transmission Is Not Successful If the device cannot communicate with Telserve, the following message will appear: “No data connection, Data will be stored” Your test results will be stored in your device. You can send the reading on your own by going into Memory Recall within Settings.
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Page 32: Understanding Your Blood Glucose Test Results
Treat your diabetes according to the instructions from your doctor. If the Telcare BGM displays results that are “High” or “Low,” or you get a result that is more than 250 mg/dL or below 50 mg/dL AnD you Do noT feel ill: Test your Telcare BGM with a control solution, refer to page 8, ”Step by... -
Page 33: Viewing Your Meter's Memory
Your Telcare BGM Blood Glucose Meter stores up to 300 test and control ™ results. Each result is stored with date and time. Power on the TELCARE BGM™ device by using the PWR button. Use the UP/DOWN keys to access “Settings Mode.”... - Page 34 TELCARE Blood Glucose Monitoring System ™ Cleaning & Disinfecting What is the difference between cleaning and disinfecting? Cleaning and disinfecting are not the same thing. Cleaning simply removes blood and dirt. Disinfecting kills germs and provides an extra level of safety. In the following procedure, the first disinfectant towel is used for cleaning, and the second towel provides for disinfection.
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Page 35: Cleaning And Disinfecting Your Meter
TELCARE Blood Glucose Monitoring System ™ Cleaning and Disinfecting Your Meter Clean and disinfect your meter at least 1 time per week using Caltech DISPATCH Cleaner/Disinfectant with Bleach Premoistened Towels using the ™ following method: 1. Dispense the DISPATCH towel from its package or container. - Page 36 - The meter does not turn on. - The meter’s screen has been cracked or has become clouded. - Any buttons have fallen off or stopped working. For technical support, contact Telcare at (888) 666-4530.
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Page 37: Cleaning And Disinfecting Your Lancing Device
DISPATCH Cleaner/Disinfectant with Bleach Pre-moistened Towels when it appears dirty or contaminated with blood. The lancing device should be cleaned and disinfected daily. The Telcare Lancing Device has been validated for 1,825 cleaning and disinfection cycles, which corresponds to daily cleaning over a five year lifetime. - Page 38 TELCARE Blood Glucose Monitoring System ™ 5. Wipe all surfaces again, just as you did in step 2, in order to disinfect them. 6. Discard the second towel in a sealed container where it will not be touched by others.
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Page 39: Charging Your Telcare Blood Glucose Meter
If your device does not turn on when you switch the power button on, your battery may be weak. Charge the battery. If after 5 hours of charging the device does not turn on, contact Telcare technical support at (888) 666-4530. -
Page 40: Storing Your Meter And Test Strips
Do not attempt to open the meter. Opening the meter will void the warranty and may cause it to operate improperly. If you have technical problems or questions, turn your meter off and contact Telcare at (888) 666-4530. Support is available Monday through Friday, 9AM - 5PM EST. -
Page 41: Troubleshooting
Action to take: Repeat the test with a new test strip. Remember, add the sample only when you see the prompt on the display screen. If you believe you received a damaged test strip, return it to Telcare for a free replacement. - Page 42 TELCARE Blood Glucose Monitoring System ™ 3. Error Message: Not Enough Blood What it means: There is not enough blood or too much blood or control solution on the test strip to give a reliable reading. Action to take: Remove the test strip and repeat the test with a new test strip.
- Page 43 Restart meter and send reading within Memory Recall (see page 7). If the above actions do not resolve your problem, turn your meter off and then contact Telcare technical support at (888) 666-4530, or e-mail support@MyTelcare.com.
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Page 44: Terms Of Warranty
(1) year from the date of purchase. The liability of Telcare is limited to repair or replacement. In no event shall Telcare be liable for any collateral or consequential damages or loss. -
Page 45: Specifications
TELCARE Blood Glucose Monitoring System ™ Specifications Test Strips: Telcare Test Strips Minimum Sample: 0.8 microliters Test Range: 20~600 mg/dL Calibration: Plasma Hematocrit Range: 30~55% Display Type: Color LCD screen Memory: 300 blood test results with date and time Result Averaging: 7, 14, and 30 days averaging displayed on Telserve Data System (not on TELCARE BGM ™... -
Page 46: About Telcare
TELCARE is committed to creating the very best medical device experience for patients and doctors. Connecting powerful hardware and innovative software via a “no wires” approach, Telcare’s offerings aim to provide convenient and effective disease management tools. ™ The TELCARE Blood Glucose Monitoring System won the People’s Choice Award at... -
Page 47: Contact Telcare
TELCARE Blood Glucose Monitoring System ™ Contact Telcare Telcare, Inc. Hours: M - F, 9AM - 5PM EST Bethesda, MD 20814 USA E-mail: support@MyTelcare.com phone: (888) 666-4530 Website: www.MyTelcare.com please contact your healthcare professional at all other times. Federal Communication Commission Interference Statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 18 of the FCC Rules. - Page 48 TELCARE Blood Glucose Monitoring System ™...
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