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Huawei G620-A2 Faq

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HUAWEI Android Smartphone
V100R001
G620-A2 FAQs
Issue
01
Date
2015-03-20
HUAWEI TECHNOLOGIES CO., LTD.

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  • Page 1 HUAWEI Android Smartphone V100R001 G620-A2 FAQs Issue Date 2015-03-20 HUAWEI TECHNOLOGIES CO., LTD.
  • Page 2 Notice The purchased products, services and features are stipulated by the contract made between Huawei and the customer. All or part of the products, services and features described in this document may not be within the purchase scope or the usage scope. Unless otherwise specified in the contract, all statements, information, and recommendations in this document are provided "AS IS"...

  • Page 3: About This Document

    HUAWEI Android Smartphone H891L FAQs About This Document About This Document This document applies to the HUAWEI G620-A2 smartphones. It is intended for end users and service representatives of the HUAWEI G620-A2. Change History Version Date Author Description Issue 01 (2015-03-11) Huawei Proprietary and Confidential Copyright ©...
  • Page 4 4.7 What can I do if I can't connect to a Wi-Fi hotspot? ....................20 4.8 What can I do if my Wi-Fi connection constantly disconnects? ................. 22 Issue 01 (2015-03-11) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 5 7.4 How do I save messages as drafts? ..........................43 7.5 Can I change the message font size? ........................... 44 7.6 Can I restore deleted messages? ..........................44 Issue 01 (2015-03-11) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 6 11.1 How do I add an email account? ..........................59 11.2 How do I remove an email account? ......................... 61 11.3 How can I add an Exchange account?........................62 11.4 How can I access Huawei's official website and forum? ..................63 Issue 01 (2015-03-11) Huawei Proprietary and Confidential...

  • Page 7: Issue

    1.1 What can I do if my phone runs out of power quickly?  Turn on power saving mode. Go to Settings, touch Power saving, and select a power saving mode or close power-intensive applications. Issue 01 (2015-03-11) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 8: How Do I Tell That My Phone Is Fully Charged

    Do not play games, watch videos, or use other power-intensive applications while charging. If the problem persists, contact Huawei technical support. 1.4 What can I do if my phone's date and time is not automatically synchronized after I reinstall the battery? It is recommended that you use the network time.
  • Page 9 HUAWEI Android Smartphone H891L FAQs 1 Hardware and installation The figures are for your reference only. The actual screens may vary. Issue 01 (2015-03-11) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 10: Screen And Display

    Close background applications not in use. Go to the Phone Manager screen, touch Phone accelerator, and touch an application then CLOSE to close it. The figures are for your reference only. The actual screens may vary. Issue 01 (2015-03-11) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 11: What Can I Do If The Screen Does Not Rotate Automatically

    The figures are for your reference only. The actual screens may vary. 2.4 What can I do if the switch shortcuts are hidden? Go to Settings, touch Notification panel, and select the Notification settings check box. Issue 01 (2015-03-11) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 12: How Can I Change The System Font Size

    Go to the Settings screen, and touch Display > Font size. Choose a font size from the displayed option menu. The figures are for your reference only. The actual screens may vary. Issue 01 (2015-03-11) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 13: System Settings And Update

    3.3 What can I do if my phone runs slowly?  On the Phone Manager screen, touch Scan, and follow the onscreen instructions to optimize your phone. Issue 01 (2015-03-11) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 14  On the Phone Manager screen, touch Storage cleaner > Smart scan, and follow the onscreen instructions to clean your phone storage. Issue 01 (2015-03-11) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 15: How Do I Exit Safe Mode?

    3.5 How do I disable power-intensive notification? Go to Settings and touch Power saving. Touch and choose Settings from the option menu. On the displayed Settings screen, turn off Power-intensive prompt. Issue 01 (2015-03-11) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 16: How Do I Disable Talkback? Or My Phone Will Sound When Clicking On The Screen, How Should I Do

    If you want to turn-off TalkBack, there are two kinds of methods:  Method I： 1.Turn on the screen by touching the power key, and then long touch the power key: 2. Double touch the “TalkBack” option. Issue 01 (2015-03-11) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 17 2.Use two fingers to swipe from top to bottom to open the notification panel. 3.Touch and then double-touch 4.On the Settings screen, touch and then double-touch Accessibility. Issue 01 (2015-03-11) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 18 HUAWEI Android Smartphone H891L FAQs 3 System settings and update 5.Touch and then double-touch TalkBack. 6.Touch and then double-touch the TalkBack switch. 7.Touch and then double-touch OK. Issue 01 (2015-03-11) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 19: What Data Will Be Erased If I Restore My Phone To Its Factory Settings

    Before the update, make sure your phone has Internet access. Go to Settings, touch Updates >System updates >Online update, and follow the onscreen instructions to complete the update. Issue 01 (2015-03-11) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 20 HUAWEI Android Smartphone H891L FAQs 3 System settings and update The figures are for your reference only. The actual screens may vary. Issue 01 (2015-03-11) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 21: Network And Data Transmission

    Go to the Settings screen and touch “Airplane mode” switch, Turn on the airplane  mode and then turn off the airplane mode.  Reboot your phone. Long touch the power key, then touch the “Restart” menu. Issue 01 (2015-03-11) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 22 Restore the APN settings to their default values. Go to the Settings screen, touch Mobile networks > Access Point Names, touch > Reset to default, and then try again. Issue 01 (2015-03-11) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 23 Go to the Settings screen, touch Mobile networks > Access Point Names, Touch to manual select the APN, and then try again. The figures are for your reference only. The actual screens may vary. Issue 01 (2015-03-11) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 24: How Do I Save My Data Traffic

     If background data synchronization is not needed, turn it off. Open the notification panel, and touch then  Close networked applications not in use. Issue 01 (2015-03-11) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 25: How Can I Reduce Traffic When I Am Roaming

    Internet. To access the Internet via a Wi-Fi network, perform the following: On the Settings screen, touch Wi-Fi. Turn on Wi-Fi on the Wi-Fi settings screen. Issue 01 (2015-03-11) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 26: What Can I Do If I Can't Connect To A Wi-Fi Hotspot

    Check whether the Wi-Fi hotspot name or password has changed. If so, obtain the new information and try again.  Make sure you are within the working range of the Wi-Fi hotspot; otherwise the Wi-Fi connection will automatically disconnect. Issue 01 (2015-03-11) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 27  To connect to some public Wi-Fi hotspots, you may need to log in to a web page for registration. For details, contact the Wi-Fi hotspot provider. Issue 01 (2015-03-11) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 28: What Can I Do If My Wi-Fi Connection Constantly Disconnects

    Check that the wireless router's service set identifier (SSID) is not hidden.  Move your phone to the coverage area of the wireless router.  Turn Wi-Fi off, and then turn it back on.  Restart your phone. Issue 01 (2015-03-11) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 29: My Phone Is Connected To Both A Wi-Fi Network And A 3G Network. How Do I Know Which Network I Am Using For Data Services

    Once connected to a Wi-Fi network, your phone uses the Wi-Fi network for data services. The icon indicates that a 3G network is connected and indicates that a Wi-Fi network is connected. Issue 01 (2015-03-11) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 30: How Do I Clear My Browser's Cache And Web History

    Bluetooth devices?  Your phone may not be set to visible. On the Bluetooth settings screen, touch your phone's Bluetooth name to set it to visible. Issue 01 (2015-03-11) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 31: Why Can't I Transfer Files To Another Bluetooth Device That I've Already Paired With

    Use a USB cable to connect your phone to the computer in Media device (MTP) mode. You can then transmit files between your phone and the computer. Issue 01 (2015-03-11) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 32 USB storage device, and you'll be able to transmit files between the microSD card and computer. The figures are for your reference only. The actual screens may vary. Issue 01 (2015-03-11) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 33: Applications

    5.2 How do I download third-party applications? A rich selection of applications is available from a variety of sources. You can:  Download applications from Google's Play Store. Issue 01 (2015-03-11) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 34: What Can I Do If My Phone Can't Install An Application

    Go to the Settings screen, touch Manage apps, touch the application you want to move, and touch Move to SD card. Issue 01 (2015-03-11) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 35: What Can I Do If Applications Close Unexpectedly

    Some third-party applications may not be compatible with your phone. You can try replacing them with similar applications. The figures are for your reference only. The actual screens may vary. Issue 01 (2015-03-11) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 36: How Do I Close Background Applications

    The figures are for your reference only. The actual screens may vary. 5.7 Is there any restriction on the email attachment size? The total size of attachments in a single email must not exceed 5 MB. Issue 01 (2015-03-11) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 37: Calls And Contacts

    6.3 How do I delete call records? On the Dialer screen, touch > Delete call log. Touch the call records you want to delete, and touch DELETE. Issue 01 (2015-03-11) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 38: What Can I Do If My Ringtone Automatically Restores To The Default One After I Change It

    If so, install the microSD card and set the ringtone again. If the problem persists, contact Huawei technical support. 6.5 Can I delete the native tones? 6.6 How do I export contacts to another phone using a SIM...

  • Page 39: How Do I Export Contacts To Another Phone Using A Storage Device

    Export contacts in your phone to the internal storage as a .vcf file. Uninstall the microSD card, remove it, and insert it into another phone. Issue 01 (2015-03-11) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 40 You can also use the Bluetooth function to share and import contacts. The figures are for your reference only. The actual screens may vary. Issue 01 (2015-03-11) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 41: How Can I Recover Contacts From My Microsd Card

    On the Settings screen, touch Add account > Google to log in to your Google account. If you have already logged in to your Google account, skip this step. Issue 01 (2015-03-11) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 42: How Can I Synchronize Google Calendar Between My Phone And Microsoft Outlook Via Google Calendar Sync

    Google Calendar Sync, ensure that you have created a Google account. − Select Calendar. When the calendar is displayed, touch . On the Edit screen, select your Google account, and then create an event. Issue 01 (2015-03-11) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 43 Gmail. When you launch Microsoft Outlook on your computer, this entry will also be synchronized to Microsoft Outlook via Google Calendar Sync. The figures are for your reference only. The actual screens may vary. Issue 01 (2015-03-11) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 44: How Do I Assign A Unique Ringtone For A Contact Or Contact Group

    From the displayed option menu, choose a photo source, and follow the onscreen instructions to adjust the photo. When you are done, touch Issue 01 (2015-03-11) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 45 Open a photo. Touch > Set as > Contact photo, select a contact, and follow the onscreen instructions to adjust the photo. When you are done, touch OK. Issue 01 (2015-03-11) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 46: What Can I Do If My Phone Can't Display Contacts Saved In The Sim Card

    The figures are for your reference only. The actual screens may vary. 6.14 How do I switch between multiple ongoing calls? When you have multiple ongoing calls, touch to switch between them. Issue 01 (2015-03-11) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 47 HUAWEI Android Smartphone H891L FAQs 6 Calls and contacts The figures are for your reference only. The actual screens may vary. Issue 01 (2015-03-11) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 48: Messaging And Texting

    Go to the Settings screen and touch Storage to check the available storage. If you don't have sufficient storage space, touch each item to view its size, and clear unwanted files to free up some space. Issue 01 (2015-03-11) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 49: Is There Any Restriction On The Multimedia Message Attachment Size

    To save a message as a draft, you must enter a recipient. Issue 01 (2015-03-11) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 50: Can I Change The Message Font Size

    After installing an input method, touch Language & input on the Settings screen, and then select the input method that you have installed for it to take effect. Issue 01 (2015-03-11) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 51 HUAWEI Android Smartphone H891L FAQs 7 Messaging and texting The figures are for your reference only. The actual screens may vary. Issue 01 (2015-03-11) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 52: Camera, Music, And Video

    The figures are for your reference only. The actual screens may vary. 8.2 Can I change the default save path for photos and videos? No. Your photos and videos are saved to the DCIM/Camera folder in File Manager. Issue 01 (2015-03-11) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 53: How Do I Set The Microsd Card As My Default Save Location For Photos And Videos

    Wait for a while and try again. 8.5 Why can't my phone open some images, audio clips, or videos?  Your phone may not support the file format. Issue 01 (2015-03-11) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 54: What Can I Do If My Phone Can't Play Online Music Or Videos

    If the problem persists, perform the following operations: On the Browser screen, touch > Settings > Advanced > Enable plug-ins, and choose Always on. Then try again. Issue 01 (2015-03-11) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 55: What Can I Do If My Phone Experiences Lags When Playing Online Music Or Videos

    Your phone may not have sufficient storage. Go to the Phone Manager screen, touch Storage cleaner, and follow the onscreen instructions to free up your phone storage. Issue 01 (2015-03-11) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 56: What Can I Do If The Native Music Player Can't Scan All Local Music Files

    Make sure the speaker is not blocked by the phone protective cover or other objects.  Play a ringtone (Huawei Tune in the ringtone list is recommended) with high volume to check whether the problem resides in the music file.

  • Page 57: I Set An Audio File On My Microsd Card As My Ringtone And I Removed The Microsd Card. Does The Phone Still Use The File As My Ringtone

    To play audio files in the background, touch Play Music, play an audio file, and touch the Back or Home key. To exit Play Music, pause the currently playing audio file and touch the Back or Home key. Issue 01 (2015-03-11) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 58: Storage And File Management

    If your phone supports external microSD cards and you have inserted one into your phone, move your photos, songs, videos, and other files to the microSD card. Issue 01 (2015-03-11) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 59 Go to the Phone Manager screen, touch Storage cleaner, and follow the onscreen instructions to clean your phone storage. If the problem persists, back up important data and restore your phone to its factory settings. Issue 01 (2015-03-11) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 60: Where Are My Files Saved By Default

    9.5 How do I set the microSD card as the default storage location? Go to the Settings screen, touch Storage > Default storage location, and select the SD card check box. Issue 01 (2015-03-11) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 61: What Can I Do If My Phone Can't Detect The Inserted Microsd Card

    If the problem persists, back up important data and restore your phone to its factory settings, or contact an authorized Huawei service center. 9.7 What can I do if my data is lost after I remove the microSD card? Lost data can't be restored.

  • Page 62: Can I Restore Deleted Files

    HUAWEI Android Smartphone H891L FAQs 9 Storage and file management The figures are for your reference only. The actual screens may vary. 9.8 Can I restore deleted files? Issue 01 (2015-03-11) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 63: Location Navigation

     Turn on High accuracy for higher positioning accuracy. Go to the Settings screen, and touch Location access > Location mode > High accuracy. Issue 01 (2015-03-11) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.
  • Page 64 HUAWEI Android Smartphone H891L FAQs 10 Location navigation The figures are for your reference only. The actual screens may vary. Issue 01 (2015-03-11) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 65: Others

    Set the inbox checking frequency and touch Next. Enter the name you want people to see when they receive your emails, set your account name, and then touch Done. Issue 01 (2015-03-11) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 66: Automatic Setup

    You can only set up your email account automatically for certain email service providers for which settings are preconfigured on your phone. To set up your account automatically: On the Account setup screen, enter your email address and password and touch Next. Issue 01 (2015-03-11) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 67: How Do I Remove An Email Account

    11.2 How do I remove an email account? To remove an email account, touch Email then , choose Settings, and touch the account you want to remove then Remove account. Issue 01 (2015-03-11) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 68: How Can I Add An Exchange Account

    The Account setup screen is displayed. Configure the synchronization settings for the account. Touch Next to finish configuring the account settings. If emails do not synchronize properly, contact the server administrator. Issue 01 (2015-03-11) Huawei Proprietary and Confidential Copyright © Huawei Technologies Co., Ltd.

  • Page 69: How Can I Access Huawei's Official Website And Forum

    HUAWEI Android Smartphone H891L FAQs 11 Others The figures are for your reference only. The actual screens may vary. 11.4 How can I access Huawei's official website and forum?  Official website: http://consumer.huawei.com/us  Technical support email: SupportUSA@huawei.com Issue 01 (2015-03-11) Huawei Proprietary and Confidential Copyright ©...

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