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MULTICOM NTD Installer Manual

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NEW TECHNOLOGY DIALLER
INSTALLER MANUAL
Document Version 1.1- Australia & New Zealand Only

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  • Page 1 NEW TECHNOLOGY DIALLER INSTALLER MANUAL Document Version 1.1- Australia & New Zealand Only...
  • Page 2 TAMPER Programming Options ���������������������������������������������� 36 Event Descriptions ���������������������������������������������������� 42 Event Default Table ..........42 Fault Outputs ............42 Format Template - NTD Alarm Messages ��������������� 44 Appendix A ��������������������������������������������������������������� 50 Quick Troubleshooting guide ......50 Limited Warranty Statement ������������������������������������ 54...

  • Page 3: Features

    Program option via Phone handset or the communication mediums. This user manual Surepoll Network describes the functionality for Australian and New Your NTD provides a true PSTN line on new • Zealand regions only. technology to ensure the attached alarm...

  • Page 4: Quick Start Guide

    1� Mount the Panel Fix the included Velcro strip to the back of the Multicom NTD to mount or place the box in the desired location. Choose one of the following mounting options: OPTION 1...
  • Page 5 Connect the 12V+ and GND pins to the 12V Connect the “PANEL” connection on the auxiliary output on the alarm panel. NTD to the “PSTN” connection on the alarm panel using a 4-wire RJ12 cable. If there is no 12V auxiliary power on the...

  • Page 6: Zone

    5� Interconnect Multicom Relay Output Multicom NTD Multicom NTD Relay/COM: Input/COM: To notify the alarm panel of NTD of communication failure to the control room, communication failure, ensure that one of the program one of the alarm panel’s relay outputs NTD relays is programmed to “COMM’s fail...
  • Page 7 If the local into the provided Multicom Inteliswitch. This network does not use a DHCP server, you allows the Multicom NTD to remotely reset will need to organise the static IP settings network devices during a network outage in (IP address for Multicom, Subnet Mask and an attempt to recover network connectivity.
  • Page 8 New Zealand - +61 2 8787 9872 • Panel ID (0410XXXXX) The second Multicom relay (R2 NO) can be control other devices such as gates (open & close) etc. This may be used to arm/disarm from Multicom smartphone apps. See Option...
  • Page 9 On power up the Logo LED’s act as a network connection status guide, turning on from left to right, showing which step the NTD is up to in it’s connection to the network. On successful connection all LED’s will illuminate. They also scroll every time the NTD communicates with the network.
  • Page 10 Hardware Diagram Hardware Diagram Hardware Diagram Refer to the next section, “Hardware Diagram Descriptions“, for descriptions of each component shown in this diagram.
  • Page 11 EOLR required). If not used, simply leave the alarm output. This will activate when an shunt on the connector. alarm condition is active on the NTD (Zone, Power Fault, Tamper active) 6) Ethernet (ETH) Connect the Multicom NTD’s Ethernet socket to any spare Ethernet port on the site’s network that has access to the...
  • Page 12 The AUX RF Transmitter is a 433Mhz antenna for communicating to wireless Inteliswitch SOLID RED – No cable detected, or, no devices. The NTD has an internal antenna communications possible which is used when the device is not mounted in a metal housing, the extension SOLID GREEN –...

  • Page 13: Tamper

    SOLID GREEN – Waiting for dial tone Tamper) FLASHING GREEN – Attached SOLID GREEN – All enabled features are device is communicating to NTD currently ‘ok’ 13) Communications LED (COMMS LED) 15) Power LED (POWER LED) SOLID GREEN – Communication path SOLID GREEN –...
  • Page 14 This may be used to diagnose any networking issues you may have. The Inteliswitch included with your NTD purchase is paired with your NTD LED1 – Ethernet interface hardware device out of the box� This guide is only initialised ‘ok’...
  • Page 15 Inteliswitch again blue LED turns OFF until the blue LED seconds) 5. Press the AUX button on the NTD to learn the Inteliswitch to the 3. Press the button on the Multicom Inteliswitch until the blue LED 6. Test the power seconds) 4.

  • Page 16: Panel Programming Methods

    Commands with PSTN/DTMF are sent using the template: *ADDRESSSETTING# eg. *01ABCD# 4. The Multicom will reply with a dial tone if your option was updated successfully� The Multicom will reply with a congested/busy tone if an error was encountered.
  • Page 17 Multicom TechTools Application Log On to the Device 1. Click ‘Panels’ on the main screen and commissions Multicom alarm communicators� 2. Enter the ‘Panel ID’ or scan the device TechTools uses a “TechCode” to identify who has barcode (Printed on top of Device &...
  • Page 18 Panel Programming Methods Panel Programming Methods Programming the Device Commissioning the Device 1. Once logged on to the device click the 1. Once logged on to the device click the ‘Program’ tab. ‘Commission’ tab. 2. Enter the ‘Program Code’ (Default: 1345) 2.

  • Page 19: Programming Options

    Default 1 minutes. This is mapped to the fault relays, see 38. See options 39 for enabling CID Contact ID account code used by NTD. Note: Panels that report multiple account codes may be changed from the code that was initially...
  • Page 20 / Default: 24 Contact ID Event enable/disable / Default:1011 The time between test reports for the Multicom (in To disable Event set to 0, to enable set to 1. Default hours), default 24 hours. is all zones enabled. Zones are all 24 hour zones.
  • Page 21 / Default: Blank Ethernet Gateway / Default: Blank on your local Ethernet network. for the Multicom. Where A.B.C.D is the Ethernet internet gateway. Example, to assign the Multicom Where A.B.C.D is the IP address. Example, to gateway address to 10.1.1.1 send *5910*1*1*1# assign the Multicom to 10.1.1.2 send *5710*1*1*2#...

  • Page 22: Event Descriptions

    Relay 1 Enabled Zone Lockout Not Mapped Enabled Ethernet Instant (Disabled by Default) Relay 2 Disabled Multicom Power RF Transmitter Enabled 10 minutes Poll Fail Relay 2 Disabled 90 seconds Fault Outputs There are four mapping options for the 2 on board 3�...

  • Page 23: Format Template - Ntd Alarm Messages

    You will need to have your monitoring station map The Multicom range will send ‘pending the following events for the account (Fax this list) if Multicom is not already in their Contact ID list. you may need to include pending alarm Event...
  • Page 24 Unable to poll for the programmed period of time PGM Update 18X95099913 Remote software update 18X95099914 The NTD has previously had too many contact ID alarms in its buffer, some alarms have been lost COMM's Failure 18X95099915 Multicom was previously unable to communicate some alarm events...
  • Page 25 Format Template - NTD Alarm Messages Event CID Offset (Zone) Description Multicom Power Point 18X95099918 starts power cycling the Multicom Power Point. It will restore once Ethernet is restored. Power Fault 18X95099919 Stable input voltage has not been detected for the programmed period of time...

  • Page 26: Appendix A

    The fault condition may only be seen Network Connection self check functions� On after a power cycle. It is best practice “Power Up” the Multicom Logo LEDs act as a to reboot the NTD device every time network connection status guide, turning on from you update the network settings to left to right, as each connection step is completed.
  • Page 27 The NTD has been unable to Check your network supports DHCP or ensure the resolve a DHCP IP address or Static IP you have set for the NTD is available. static IP address� LED 2 Unable to open UDP socket Ensure inbound/outbound UDP ports 5000 on networking equipment�...

  • Page 28: Limited Warranty Statement

    (12) items & displays or any freight, and labour. months, or twenty four (24) months if the Multicom product date of purchase. If the warranted products are returned This warranty does not cover damage incurred in shipping...
  • Page 29 We strongly recommend that your security extent permitted by law. alarm system be tested and maintained on a regular basis, and that you stay aware of new and improved Multicom products and developments. This warranty contains the entire warranty and shall be in...
  • Page 30 VoIP or other non-traditional telephone system with to be compromised or circumvented. As a result, Multicom your installation company. They should be able to offer does not represent that the alarm system will prevent...
  • Page 31 Copyright Notice & Disclaimers Copyright © 2013 Multicom Systems Pty Ltd. All rights reserved Multicom New Technology Dialler Installer Manual Maintenance Release V1�1 Please address your comments and suggestions to: Multicom Systems, PO Box 7075 Wetherill Park NSW 2164 Australia. Changes may be made periodically to the information in this publication.

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