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Related Manuals for MULTICOM MULTICOM 3G
Summary of Contents for MULTICOM MULTICOM 3G
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Page 1: Installation Guide
MULTICOM 3G INSTALLATION GUIDE Updated 36 page edition... -
Page 2: Table Of Contents
Copyright Notice & Disclaimers......33 Wiring Diagram..........35 Resources............36 Scan QR Contacting us: codes For help with your Multicom, please contact Multicom Customer Service, email: contact@suretek.com.au online: www.suretek.com.au phone: 1300 65 44 33 ( +61 2 8787 9865) to access Multicom ® is a registered trademark. -
Page 3: Introduction
Introduction Introduction There are 19 steps in this Multicom 3G Installation Guide. Please ensure you complete each step in order. Multicom AlarmLINK TechTools (steps 1 - 4) (steps 5 - 10) (steps 11 - 19) Connect the Setup arm/disarm Install TechTools... -
Page 4: Connect The Multicom
MC3G install manual also available, bit.ly/mc3gman. Mount the Panel Fix the included Velcro strip to the back of the Multicom 3G (MC3G) to mount or place the box in the desired location. Choose one of the following mounting options:... - Page 5 Inside of Alarm Panel Housing Install fly lead and antenna Instructional video on how to install the Multicom bit.ly/multicom-install Note: If the MC3G is being installed in a poor signal area, please consider using a high- gain antenna available from your Multicom supplier.
- Page 6 Connect the Multicom Connect to Power Connect the 12V+ and GND pins on the MC3G to the 12V auxiliary output on the alarm panel. Multicom Alarm Panel If there is no 12V auxiliary power output on the alarm panel, which can provide a minimum of...
- Page 7 Connect the Multicom Connect to Panel Connect the “PANEL” connection on the MC3G to the “PSTN” connection on the alarm panel using a 4-wire RJ12 cable. Multicom Alarm Panel...
- Page 8 Connect the Multicom Interconnect Alarm Panel Relay Output Multicom Alarm Panel Relay/COM: To allow immediate notification of communication failure to the Monitoring Centre, program one of the alarm panel’s relay outputs to trigger immediately on PSTN/COMM fail. Connect the alarm panel’s relay output to one of the MC3G’s zone inputs then ensure that the zone...
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Page 9: Arm/Disarm For Alarmlink
Arm/Disarm for AlarmLINK (Optional) Arm/Disarm for AlarmLINK (Optional) Prepare your Multicom for arm/disarm and the AlarmLINK app, (if you don’t want to setup arm/disarm, skip to Step 7). AlarmLINK is a free-of-charge app that allows customers to control the Multicom and attached devices (shutters, gates, doors) via their smartphone. - Page 10 Arm/Disarm for AlarmLINK (Optional) 5. Arm/Disarm Connection This step shows you how to wire the Multicom and panel for arm/disarm and relay control. Once setup the customer can control these functions via the AlarmLINK App. Alarm Panel Multicom +12V +12V...
- Page 11 Arm/Disarm for AlarmLINK (Optional) 6. Arm/Disarm Configuration: Completion of steps 1-3 on the following page is vital as it allows the AlarmLINK app to see the open/close reports from the alarm panel to complete the arm/disarm requests. PLEASE READ BEFORE PROCEEDING When a user requests arm/disarm, the AlarmLINK app will not show the request was successful until the open/close report is...
- Page 12 AlarmLINK app will not show the request was successful until the open/close report is received at the Monitoring Centre. By default the Multicom is pre-configured to pulse ‘Relay 2’ for 3 seconds on arm disarm request.
- Page 13 R1 NO = RELAY 1, NORMALLY OPEN Multicom R2 NO = RELAY 2, NORMALLY OPEN COM = RELAY COMMON Wire the relay output (R1 NO or R2 NO) on the Multicom device to your chosen device. Please ensure you also wire a common ground.
- Page 14 Arm/Disarm for AlarmLINK (Optional) 8. Connect to the PSTN (Optional) If PSTN will be used as a communicator path, connect the PSTN socket to a standard PSTN phone outline. Mode 3 is supported. On MC3G Upload/Download hardware PSTN is unavailable and this step should skipped MC3G Phone Line...
- Page 15 Arm/Disarm for AlarmLINK (Optional) 9. Test Signal Strength & Device Power up the MC3G. The logo LED’s will act as a signal strength indicator for the Active SIM once connected. The SIM, 2G/3G, COMMS and POWER LED’s should turn green once connected.
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Page 16: Setup Multicom Smart Modem
U/D software and an alarm panel at client sites, If you wish to skip this step, proceed to the ‘TechTools’ section on page 18. 10. Multicom Smart Modem for remote access This guide assumes that you already have your manufacturer supplied U/D software installed for remote access and programming. - Page 17 Upload/Download (U/D) enabled Multicom Devices. When an alarm panel has been upgraded to a Multicom communicator, and PSTN is no longer a reporting path, MSM allows traditional U/D programming software to maintain communication with the alarm system.
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Page 18: Install Techtools
Install TechTools To complete this next section you will need to install the TechTools app onto your smartphone. TechTools features: Centrally manage & configure Multicom devices • Administer any number of field technicians • View all activity - alarms, polls and poll fails •... - Page 19 Install TechTools 11. Download TechTools App Use the QR code provided, or this download link --- > bit.ly/multicom bit.ly/multicom 12. Register for a TechCode Open TechTools. Tap New Registrations, fill in your details. Now tap Register Me, you are then given your TechCode.
- Page 20 Bureau/Monitoring Centre: Initial configuration must be completed by calling 1300 603 704 to tie a master TechCode to your Multicom account. This only has to be done once. With the master TechCode you can then control who has access to your Multicoms and authorise other techs to access your Bureau/ Monitoring Centre Multicom TechCodes.
- Page 21 COL 923 David Smith LJG 612 Tick ‘Allow’ if you Greg Harris WDF 187 want to allow this Max Jarvis VSQ 405 technician to Gary Stevens authorise other FCD 840 Multicom techs. 1. Tap ‘Permissions’ 2. Enter ‘TechCode’ 3. Add Technician...
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Page 22: Program The Multicom
14. Log On Launch TechTools on your smartphone to access the Multicom. Proceed as follows: 1. Tap on ‘Panels’ 2. Enter the ‘Panel’s ID’ and tap Go Panel ID (0650XXXXX) The Panel ID is found on the Multicom and outer packaging... - Page 23 Program the Multicom 15. Accessing Program Menus Tap on “Program” down the bottom, enter the default code “1345” to enter programming screen. Tap on the “Settings” icon down the bottom, and configure the Account Code and CMS Number. 1345 1. Tap on ‘Program’ 2. Enter ‘1345’, and 3.
- Page 24 Program the Multicom 16. Customizing Relay configuration (Optional) For controlling gates, doors shutters etc. Description: Display name for TechTools and AlarmLINK Open Name: Display name when the Relay is active (relay is ON) Open Type: “Latched” for a relay which will toggle from one state to another and “Pulsed”...
- Page 25 Program the Multicom 17. Add customer to AlarmLINK AlarmLINK gives customer’s smartphone access to arm/disarm, outputs, personal panic or history viewing on their smartphone. To provide your customers with AlarmLINK access, complete the following 3 steps within TechTools: Steve Jones...
- Page 26 Program the Multicom AlarmLINK free app download bit.ly/alinkapp 3. Tap ‘OK’. Customer will >> Customer clicks now receive an AlarmLINK emailed link, then download link and downloads and opens password via email AlarmLINK and logs in...
- Page 27 Program the Multicom 18. Commissioning This step allows poll fail monitoring and alarm delivery to your Monitoring Centre. 1. Tap on ‘Commission’ 2. Enter the reporting details Enter the ‘Bureau’, ‘Monitoring station’ and other required reporting details for the device and press the ‘Activate’...
- Page 28 Program the Multicom 19. Add your logo to AlarmLINK (optional) Send us your company logo and choice of colour scheme and your branding will then be applied in AlarmLINK for all of your Multicom installations. End User App AlarmLINK bit.ly/alinkapp AlarmLINK helps your customers and promotes your business - www.suretek.com.au/AlarmLINK...
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Page 29: Warranty Statement
Multicom Systems (henceforth known as Multicom) warrants its products to be free from defects in material and workmanship, under normal use, for a period of twelve (12) months, or twenty four (24) months if the Multicom product is installed by a ‘Certified Multicom Installer’, from the date of purchase. - Page 30 New South Wales, Australia. Multicom will not be responsible for any custom fees, or taxes that may be due. For those jurisdictions where the legal minimum warranty exceeds the Multicom warranty period, this warranty will be equally extended to...
- Page 31 Limited Warranty Statement Multicom does not install or connect the products, which may be used in conjunction with other products not manufactured by Multicom; therefore Multicom cannot guarantee or warrant the performance of the security system. Multicom will not be responsible for circumstances resulting from the product’s inability to operate.
- Page 32 We also strongly recommend you to regularly maintain your security systems and stay aware of new and improved Multicom products and developments. For those customers who are using a security system connected to a non-traditional telephone system, such as “Voice Over Internet Protocol”...
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Page 33: Copyright Notice & Disclaimers
Copyright Notice & Disclaimers Copyright Notice & Disclaimers Copyright © 2017 Multicom Systems Pty Ltd. All rights reserved Multicom 3G Installation Guide - Revised May 2017 Maintenance Release V1.7 Please address your comments and suggestions to Multicom Systems on 1300 65 44 33. - Page 34 Notes Notes...
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Page 35: Wiring Diagram
Wiring Diagram Wiring Diagram ZONE 2 ZONE 4 ZONE 3 +12V ZONE 1 RELAY ZONE 1 ZONE 2 INPUT R 2 NO EOLR INPUT R 1 NO EOLR R COM TAMPER TAMPER... -
Page 36: Resources
AlarmLINK AlarmLINK Setup Guide App Download Setup the end Available for user app for your iPhone and customer. Android. bit.ly/alinkguide bit.ly/alinkapp TechTools Multicom Download Full Manual Download the A complete TechTools App for instructional smart phones. guide. bit.ly/multicom bit.ly/mc3gman...
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