Advertisement
Back to Top
Software Troubleshooting
Error 16
Back to Top
Error 67 / 1012 (Restore Data
Profile)
Back to Top
Bluetooth Troubleshooting
Bluetooth Pairing
4. On Unlock selection screen, tap type of unlock selection preferred.
5. Follow prompts to establish a new unlock pattern or to select a different method of unlocking
the phone.
1.
Authenticate the
account.
2. Validate if Error 16 UAI note displays.
o
If UAI displays: Follow the instructions in the UAI note.
o
If UAI does not display but caller heard Error 16: Tell the caller to make another call from the
same Sprint phone and to follow the message prompts for assistance.
1. Tap Home > Apps icon (located in Favorites tray) > Settings.
2. Scroll up and tap About phone.
3. Tap System Updates > Update Profile.
o
Phone will check for updates and display Attention The profile has been updated.
4. Tap OK to continue.
5. Tap Home to return to the Home screen.
1. Tap Home > Apps icon (located in Favorites tray) > Settings.
2. Under Wireless & networks, tap Bluetooth.
3. If Bluetooth isn't turned on, tap the toggle for Bluetooth to turn it on.
a. The phone scans for and displays the IDs of all available Bluetooth devices in range.
4. If the device the customer wants to pair with isn't in the list, make the phone discoverable by tapping
on it at the top of the Bluetooth menu.
5. If the phone stops scanning before the other device discoverable, touch Search for devices.
6. In Available Devices section, touch the ID of the other device in the list to pair with phone.
a. The devices pair with each other.
i. If prompted to enter a passcode, try entering 0000 or 1234 (the most common
passcodes), or consult the documentation that came with the device to learn its
passcode.
b. If the pairing is successful, the phone connects to the device.
Advertisement
