Chapter 2. Getting Help And Service - Lenovo ThinkPad X1 Hybrid Safety And Warranty Manual

Chapter 2. Getting help and service

If you need help, service, technical assistance, or just want more information
about ThinkPad ®
available from Lenovo to assist you. This topic contains information about where
to go for additional information about ThinkPad notebook computers, what to do
if you experience a problem with your computer, and whom to call for service
should it be necessary.
Getting Microsoft Service Packs
Microsoft ® Service Packs are the latest software source for Windows product
updates. They are available via Web download (connection charges may apply)
or via a disc. For more specific information and links, please go to the Microsoft
Web site at http://www.microsoft.com. Lenovo offers Up and Running technical
assistance with installation of, or questions related to, Service Packs for your
Lenovo-preinstalled Microsoft Windows product. For information, please contact
the Customer Support Center at the phone number(s) listed in "Worldwide
telephone list" on page 5. Some fees might apply.
Getting help on the Web
You can find support information for your ThinkPad notebook computer at
http://www.lenovo.com/support. Research this Web site to learn how to solve
problems, find new ways to use your computer, and learn about options that can
make working with your ThinkPad notebook computer even easier.
Calling the Customer Support Center
If you have tried to correct the problem yourself and still need help, during
the warranty period, you can get help and information by telephone through
the Customer Support Center. The following services are available during the
warranty period:
• Problem determination - Trained personnel are available to assist you with
determining if you have a hardware problem and deciding what action is
necessary to fix the problem.
• Lenovo hardware repair - If the problem is determined to be caused by Lenovo
hardware under warranty, trained service personnel are available to provide
the applicable level of service.
• Engineering change management - Occasionally, there might be changes
that are required after a product has been sold. Lenovo or your reseller, if
authorized by Lenovo, will make selected Engineering Changes (ECs) that
apply to your hardware available.
The following items are not covered:
© Copyright Lenovo 2011
notebook computers, you will find a wide variety of sources
3