Rheem Pronto 012 Owner's Manual And Installation Instructions page 28

RHEEM INSTANTANEOUS FLOW GAS WATER HEATER
INSTANTANEOUS GAS WATER HEATERS 834 SERIES 012, 016 MODELS
3. WHAT IS COVERED BY THE RHEEM WARRANTY FOR THE WATER HEATERS DETAILED IN THIS DOCUMENT
3.1 Rheem will repair or replace a faulty component of your water heater if it fails to operate in accordance with its specifications as follows:
What components are covered
All components
All components
(only if the water heater is installed in
a single-family domestic dwelling)
The heat exchanger
(only if the water heater is installed in
a single-family domestic dwelling)
4. ENTITLEMENT TO MAKE A CLAIM UNDER THIS WARRANTY
4.1 To be entitled to make a claim under this warranty you need to:
a) Be the owner of the water heater or have consent of the owner to act on their behalf.
b) Contact Rheem Service without undue delay after detection of the defect and, in any event, within the applicable warranty period.
4.2 You are not entitled to make a claim under this warranty if your water heater:
a) Does not have its original serial numbers or rating labels.
b) Is not installed in Australia.
5.1 If you wish to make a claim under this warranty, you need to:
a) Contact Rheem on 131031 and provide owner's details, address of the water heater, a contact number and date of installation of
the water heater or if that's unavailable, the date of manufacture and serial number (from the rating label on the water heater).
b) Rheem will arrange for the water heater to be tested and assessed on-site.
c) If Rheem determines that you have a valid warranty claim, Rheem will repair or replace the water heater in accordance with this
warranty.
5.2 Any expenses incurred in the making of a claim under this warranty will be borne by you.
6.1 Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or
refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the
goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
6.2 The Rheem warranty (set out above) is in addition to any rights and remedies that you may have under the Australian Consumer Law.
RHEEM AUSTRALIA PTY LTD, A.B.N. 21 098 823 511,
Revision Date: 2017 October
WARRANTY – AUSTRALIA ONLY
The period from the date of
installation in which the fault must
appear in order to be covered
Years 2 & 3
Years 4 to 10
5. HOW TO MAKE A CLAIM UNDER THIS WARRANTY
6. THE AUSTRALIAN CONSUMER LAW
For Service Telephone 131 031 AUSTRALIA
Repair and/or replacement of the faulty
Year 1
component, free of charge, including labour.
Repair and/or replacement of the faulty
component, free of charge, including labour.
Replacement heat exchanger, free of charge.
Installation and repair labour costs are the
responsibility of the owner.
www.rheem.com.au
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What coverage you receive
122201D