Troubleshooting - LG 42GA6400 Owner's Manual

70
Appendix

Troubleshooting

General
Problem
Cannot control the TV with the
remote control.
No image display and no sound is
produced.
Image appears slowly when the TV
turns on.
Cannot connect external devices.
The TV turns off suddenly.
Audio
Problem
No sound is produced while images
are displaying.
No output from one of the speakers
Unusual sound from inside the TV is
produced.
Browser
Problem
While using internet features, there
is space that does not appear in
some web sites.
Internet closes automatically when
visiting website.
y
Check the remote control sensor on the product and try again.
y
Check if the batteries are still working and properly installed (
y
Check if the product is turned on.
y
Check if the power cord is connected to a wall outlet.
y
Check if there is a problem in the wall outlet by connecting other products.
y
The image is muted during the product startup process. This is normal. If the
image does not appear in a few minutes, unplug the TV for 30 seconds and try
again. If the image still does not appear, contact the authorized service center
in your local area.
y
Refer to the "Connection Overview" and connect an external device.
y
Check the power control settings. The power supply may be interrupted.
y
If there is no signal while the TV is on, the TV will turn off automatically after
15 minutes of inactivity.
y
Press VOL + or - button.
y
Check if the sound is muted by pressing
y
Scroll to other channels. There may a problem with the broadcast.
y
Check if the TV Speaker feature is activated in the settings.
y
Adjust Balance in the settings.
y
A change in ambient humidity or temperature may result in an unusual noise
when the product turns on or off. There is no problem with your product.
y
The internet of the TV supports up to Flash (10.2.164) and may not replay any
file format other than the following
: JPEG, PNG, GIF, BMP, WMV (ASF), WMA, MP3, MP4.
y
If memory is insufficient because of large volume of image information in the
web page, internet may be forced to close.
Solution
to
Solution
(MUTE).
Solution
, to ).