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Appendix
Troubleshooting
Before contacting a Samsung Service Centre, please attempt the following solutions.
The battery does not charge properly (For Samsung-approved
chargers)
Ensure that the charger is connected properly.
If the problem is still not resolved, contact a Samsung Service Centre.
Another Bluetooth device cannot locate your tracker
• C harge your tracker fully and try to connect again.
• E nsure that your tracker and the other Bluetooth device are within the Bluetooth
connection range (10 m).
If the tips above do not solve the problem, contact a Samsung Service Centre.
Bluetooth connection is often disconnected
• I f there are obstacles between the devices, the operating distance may be reduced.
• E nsure that your tracker and the other Bluetooth device are within the maximum
Bluetooth range (10 m).
• W hen using the tracker with other Bluetooth devices, the connection may be affected
by electromagnetic waves. Use the tracker in environments with fewer wireless devices
present.
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