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Troubleshooting
1. Why is the Bluetooth reception intermittent?
A: Bluetooth signal can be affected or blocked by metal or by the human body. Please
keep your BT device as close to H501 as possible. Flipping your BT device over may
also help with signal transmission.
2. I can not use the Power Switch to play music. Also, music can not be resumed after an
incoming call.
A: This problem relates to your Bluetooth device (your mobile phone, for example). Due
to a different design, it may not receive the command by pushing the Power Switch to
play music. You need to use your BT device for direct operation.
3. The sound quality is not that good when using the Silent Mode.
A: Silent Mode uses Bone Conduction Mic for voice collection. Beacause it is
completely different from an air mic, the voice/sound can not be the same. Keeping your
H501 at the optimal location we recommend in this manual will help to achieve the best
sound quality.
4. I have not slected any music but the H501 is in a Music Play Mode (2 Blue flashes at
every 6 seconds).
A: Check your mobile phone to see if there is any sound App playing in the background.
Closing the App will help the battery to last longer.
5. H501 can not link with my BT device.
A: Erase all paired devices on your phone and H501. Reconnecting your H501 should
resolve this problem.
6. Sometimes I can listen to music(answer phone call) but can not answer phone
call(listen to music).
A: Please check the Bluetooth connection on your mobile phone in the setup section.
Under the Bluetooth function, both Phone and Media should be seen. Reconnecting your
Bluetooth to resume all functions.
7. Why do I feel the volume levels in the Helmet Earphone is not balanced?
A: First of all, be sure the earphone plug is well-inserted. Then check the earphone
locations ensure both earphones are in a symmetrical location to your ears.
8. When the Red light goes off during charging, do I need to unplug the charging cable?
A: Although it is recommended to unplug the charging cable in order to maintain battery
life, it is safe to leave the device plug in. Charging is stopped when fully charged.
9. Can I use anyUSB chargers available in the market for charging?
A: All UL certified USB chargers can be used for charging the BonSayOn H501.
10. Why does the H501 not turn on after leaving it off for a long period of time?
A: The battery power is too low. Although H501 is off, there is still a small amount of
power used. When left off for a long time, it is recommended to recharge before use.
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